Rated 4.1 out of 5 by 270
Rated 5.0 out of 5.0 Comfortable surrounding and great service
I've been coming here on a monthly basis and customer service is always the same. Great!
May 24, 2015
Rated 5.0 out of 5.0 by Israel2015 Agradable
El hotel está excelentemente ubicado y la calidad de su gente es más por sentimiento que por conveniencia; me agradó!
May 21, 2015
Rated 2.0 out of 5.0 by mbraz Good
Good, but some pending points to be answered by IHG Rewards.
May 18, 2015
Rated 4.0 out of 5.0 by northdallas40 Nice Hotel
I've stayed frequently at the Holiday Inn Express in McAllen, TX and recommend this hotel to other business travelers. The hotel staff is very friendly and efficient, I have consistently excellent experiences with the shuttle service from the airport and the desk staff does a great job. The rooms are clean and well taken care of.
May 14, 2015
Rated 4.0 out of 5.0 by vinotex Hotel convenient to airport, freeway
Attentive, courteous bilingual staff. Hotel exterior is showing wear and the lobby is dated, circulation is poorly laid out and needs better lighting, but the guest rooms are clean and well maintained. Floors are concrete which helps to deaden sound transmission which you don't get with competitor properties at a similar rate. Bathroom isn't plush, but is clean and serviceable. Biggest complaint was the very hard bed which didn't allow me to sleep through the night. Included breakfast was as expected. It was nice to have 2 totally independent serving areas to keep wait time to a minimum. I used the fitness center while there. Would have been nicer to have the cardio equipment facing the TV or outside rather than the mirror, but it worked and towels were provided.
May 11, 2015
Rated 3.0 out of 5.0 by wholegirl Not so good
Pros: Good location, friendly staff, good breakfast selection
Cons: Horribly uncomfortable mattress and pillows
Worn, dingy and abrasive towels (and not enough of them - i.e. one washcloth)
Room temp was either hot or cold - nothing comfortable
Old toothpaste stains in my sink upon arrival
Dirty, dingy carpet
Roof leak in breakfast area
Extremely slow elevators
May 11, 2015
Rated 4.0 out of 5.0 by Pachucko HIE McAllen
Great place for a night. No complaints. Been there numerous times in the past.
May 8, 2015
Rated 1.0 out of 5.0 by Inconforme y decepcionado Huesped infuyente
La hábitación que nos fué asignada presentaba mobiliario muy viejo, las sillas de la parte del asiento incluso estaban descarapeladas del recubrimiento.
Al utilizar la alberca resulta que un huesped que al parecer conoce al gerente hizo su carne asada familiar en la instalación de la alberca, al lado de cables de electricidad y del area de Jacuzzi, lo cual molestó a todos los huespedes que estabamos en ese momento, sin embargo a pesar de la queja de todos nada pudo hacerse ya que cuando el personal del mismo hotel le indicó al huesped se encontraba prohibido meter un asador y hacer carne asada en el area de la alberca, hizo referencia a su conocido.. es triste ver como a pesar de que pagas por un servicio siempre existe gente con "conocidos" que sienten tener más derechos que los demás.
Mala experiencia, no vuelvo a quedarme en este hotel.
May 8, 2015