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Rated 4.1 out of 5 by 175 reviewers.
Rated 4.0 out of 5.0 by hospitality at reception staff Day and night staff were very friendly received and prompt received our asked. October 11, 2014
Rated 5.0 out of 5.0 by Great Hotel Close to the airport Had a good time the staff is very friendly. I highly recommend this hotel. Clean comfortable. The breakfast choices could be a little better. October 10, 2014
Rated 5.0 out of 5.0 by Stayed here again The hotel is what you would expect for a Holiday Inn Express. Functional and good value. I always stay here when in McAllen. October 8, 2014
Rated 5.0 out of 5.0 by Nice and Comfortable I stayed at this hotel for 3 nights while working. Very friendly and knowledgeable staff. Person driving the shuttle bus was great. Clean rooms. But Hotel needs renovation. October 6, 2014
Rated 5.0 out of 5.0 by Location I stayed at this hotel for 3 weeks while working. The location was great. October 3, 2014
Rated 4.0 out of 5.0 by dia en transito Y por eso para mi....mas que buen descanso,era un buen desayuno,lamentablemente fue malo,sin sabor y con gran cantidad de grasa. Muy diferente a otros hoteles de la marca. September 27, 2014
Rated 5.0 out of 5.0 by Great Location and Great Hotel Hotel is very convenient for me while in Mcallen. Restaurants are in walking distance and the airport is a half a mile away. September 26, 2014
Rated 5.0 out of 5.0 by Cómodo. Desayuno poco apetitoso. El personal es muy amable, las habitaciones son muy cómodas. Ojalá el desayuno fuera más apetitoso. El estacionamiento es insuficiente. September 19, 2014
Rated 1.0 out of 5.0 by Instalaciones viejas El hotel y habitación ya muestran la necesidad urgente de una remodelacion. Las sábanas y almohadas sucias y los cuartos con mucha humedad. September 18, 2014
Rated 5.0 out of 5.0 by Great Staff-Clean Hotel Very friendly and knowledgeable staff. Clean rooms. Also, thanks for the suite upgrade. September 16, 2014
Rated 5.0 out of 5.0 by limpiea no me toman en cuenta mi membresia para puntos No. 332162520 September 10, 2014
Rated 5.0 out of 5.0 by Great service People were friendly and helpful. Person driving the shuttle bus was great. September 10, 2014
Rated 5.0 out of 5.0 by Excelente opción en McAllen Completamente recomendable este hotel ya sea por trabajo o por compras enm la zona de McAllen. September 8, 2014
Rated 2.0 out of 5.0 by ignored Spent way too long at counter waiting to be acknowledged to 1. check in, 2. get late check out; then on return to get key activated because late check out was not activated. While in room house cleaning knocked on two different occasions while I was in late check out mode. What's the use of having late check out if going to be continuously hassled with keys, slow desk service and cleaning staff? September 2, 2014
Rated 2.0 out of 5.0 by overall experience I stayed here 2 different times the first time I stayed in the section to the left of the main building where the plumbing was bad in the shower. The water wouldn't drain properly so I had to stand in ankle deep dirty water. the room was nice. the second time I stayed in the main building and I was lacking a mini fridge. but all in all it was good. September 1, 2014
Rated 5.0 out of 5.0 by Like visiting family The staff in this hotel are the best I have experienced at a Holiday Inn, or this type of hotel. (I travel all the Americas plus more) The receptionists could not be friendlier nor more helpful. The breakfast staff greet us every time we visit, they even make sure I have my preferred English tea. (They keep it for me) Whenever we drive to the USA we always stay at this hotel for a few days on the way up and usually one or two days on the way home. It is the STAFF in this hotel that makes it so good. We visit this hotel on average 5 times a year. August 26, 2014
Rated 4.0 out of 5.0 by Nice Hotel to stay in This property is nice and clean. The staff and overall experience was OK. Would stay here again but competition may have better value. August 24, 2014
Rated 4.0 out of 5.0 by nice room and service overall a comfortable stay. service was adequate, location was good. August 24, 2014
Rated 5.0 out of 5.0 by Staff Friendly and Helpful I was only able to reserve a smoking room when I made my reservation. I arrived very late yet the staff was very helpful in changing my room to a non-smoking room. August 24, 2014
Rated 2.0 out of 5.0 by Poor experience Hotel needs renovation on floors, tiles, air conditioning etc... Extremely warm areas and old furniture. August 22, 2014
Rated 5.0 out of 5.0 by Great Service and Installations Comfortable stay, everything was excellent, service, rooms, installations, however I didn't like they allow to smoke on the swimming pool area, even with family and childrens around , well some people didn't respect others, I hope they can restrict that areas too August 21, 2014
Rated 4.0 out of 5.0 by Buena hospitalidad en McAllen, Tx Ambiente tranquilo y amigable !!! Staff muy cordial ... y agile. August 20, 2014
Rated 5.0 out of 5.0 by Great service Always satisfied when staying at this location. It's near many shopping and dining places. The suites are spacious and comfortable. The indoor\outdoor pool August 19, 2014
Rated 1.0 out of 5.0 by Falta Aire Acondicionado / Hotel Viejo Muy caliente el Lobby, pasillos y elevadores. El piso muy opaco y sucio. El hotel quedó viejo y le falta mantenimiento. August 18, 2014
Rated 1.0 out of 5.0 by bastante regular Hotel se siente viejo. Muy caliente el lobby, pasillos y elevadores. Los cuartos viejos y sillas muy usadas. No lo recomiendo. August 16, 2014
Rated 5.0 out of 5.0 by CAMA COMODA Y CLIMA PERFECTO LO UNICO QUE NO ME GUSTO PARA NADA QUE NO PUDE ACCEDER AL SERVICIO DEL WI FI August 13, 2014
Rated 5.0 out of 5.0 Excelente estancia Excelente hotel, muy buen servicio, precios razonables, muy buena atención. August 13, 2014
Rated 5.0 out of 5.0 by La ubicación del hotel y su servicio. El hotel está muy bien ubicado, el personal es atento y la pasamos bien. August 12, 2014
Rated 5.0 out of 5.0 by COMODA Y EXCELENTE SERVICIO ME ENCANTA QUEDARME EN ESTE HOTEL POR SU EXCELENTE SEVICIO Y CORTECIA DE EL PERSONAL. Y APARTE EL EXCELENTE LIMPIEZA Y COMODIDAD EN LAS HABITACIONES August 11, 2014
Rated 5.0 out of 5.0 by EXCELENTE ATENCION ESTUVE VARIOS DIAS PERO DEPENDIENDO DE UN NEGOCIO FUE Q NO PUDE HACER RESEVA Y UNA SRITA. ME OFRECIO UNA SUITE Y ME LA PASE MUY BIEN, Y CON DESCUENTO POR SER MIEMBRO IHG. TODO EXCELENTE. SOLO EL DESAYUNO, QUE NO ES MALO PERO LO PODRAN MEJORAR. August 10, 2014
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