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Rated 4.1 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by NICE PLACE TO STAY FOR SHOPPING EVERYTHING WAS OK, ..ALMOST.... STAFF AT REGISTRATION, HELP FOR A SUDDEN 1 EXTRA NIGHT AND PRICE WITH THE REWARDS CLUB WAS EXCELENT SUITE FOR 4 WAS NICE, QUIET AND NEAR OF THE MALL EN OTHER NICE PLACES IN MCALLEN. THE ONLY NEGATIVE ISSUE: THERE WAS NO CLEANING SERVICE AT THE ROOM IN THE DAY AND WHEN WE COME BACK, BY NOON THE CLEANING STAFF PRETEND TO CLEAN IT AND WE PREFERED NOT TO DO IT AT THAT TIME, SO JUST CHANGE TOWELS. THEY SAY THE "ERROR" WAS BECAUSE THEY THINK WE HAD LEAVE THE ROOM IN THE MORNING, SO, I THINK THEY NEED MORE COORDINATION WITH THE REGISTRATION STAFF. August 4, 2013
Rated 2.0 out of 5.0 Different than most This place runs differently from most Holiday Inn Expresses I've stayed at. And, I've stayed at quite a few. First off, I was informed that I pre-paid my room when I checked in. I denied that and explained that I made a reservation on the internet like I had done countless times before. Nope, insistence that I pre-paid. Then was told that instead of cancelling a day off my reservation when I called to change it, they just moved my reservation back a day. So, I had still pre-paid for 4 days, even though I was only going to be there 3 days. The manager did correct the extra day; she said anyway. When it came time for check out, I was told that because I pre-paid, that I wouldn't get a receipt. I didn't get a receipt from anyone else, so I have no receipt. Was told the manager would call. A week later, still no call. Not impressed. Also, was assigned a Smoking room because that's what my profile said. Went and checked my profile (online) and sure enough, it had been changed to Smoking. Not sure how that would have happened. I've never smoked. Every room I've had before this stay was a non-smoking room. Just weird experiences with this place all-around. July 26, 2013
Rated 5.0 out of 5.0 by Great Front desk service and great pool area Staff was friendly and I enjoyed my stay.I came with my wife and kids to relax and enjoy the pool. July 22, 2013
Rated 4.0 out of 5.0 by Little too crowded. Hotel is a little to crowded. Lots of shopers and small parking spaces.. at a fair distance. Staff seems a little overwelmed and stressed. Lots of kids walking around and using the business center for video downloading and listeing to music; pretty uncomfortable. Also, for the same reason, a lot of people walking aorund late at nght on hallways. July 8, 2013
Rated 5.0 out of 5.0 by Great hotel with exceptional staff and comfort My stay at this hotel was the best experience I have ever had. The room was very nice and comfortable. The gym was great and the staff were exceptional. One staff member in particular was very caring and helped me enjoy my stay at the highest level possible. I would definitely stay there again. July 1, 2013
Rated 4.0 out of 5.0 by Uncomfortable beds but great service and suites I enjoyed my stay at this hotel because it is well located and has very good facilities, my only complaint is that the beds were too soft and in my the sleep I could not rest as I wanted. Other than that it was very comfortable experience. June 19, 2013
Rated 5.0 out of 5.0 by Brenda at the front desk is one of the most helpful people on the staff. Brenda always takes care of my reservations. She is prompt, always communicates my confirmations, and she is always very polite and courteous. As a busy executive, I find her positive attitude and willingness to help the customer that I find refreshing. I wish I could hire her to train my own staff. June 16, 2013
Rated 5.0 out of 5.0 by Relaxation Great hotel to have a relaxation after the business. swimming pool and jacuzzi are the best June 14, 2013
Rated 5.0 out of 5.0 by Love the room Our stay was a short one day stay. Our family uses this hotel 70% of the time when I or my daughters play sports. on this stay I played football in Edinburg and found the hotel to be very comfortable and especially loved the way the beds and sofa area were seperated by a door. We have always loved the hot breakfast wheather its to re-fuel from the day before or to get us going the day of, its always the best. To me this hotel is perfect when traveling with sports. we will be using it though for vaction in the next couple of months.. June 11, 2013
Rated 5.0 out of 5.0 by Southern Hospitality Everyone at this hotel went out of their way to make my family & I feel right at home. The front desk staff gave us great recommendations for dinner & drinks. They even offered us shuttle service there. Thank you for your Southern Hospitality! June 10, 2013
Rated 1.0 out of 5.0 by Rude staff and gross breakfast My husband and I stayed in a jacuzzi suite. First, I noticed the inside of the jacuzzi had rust in it and it also had pieces/buttons missing. There were no directions on it all on how to get it started. Secondly, there was only one small blanket to cover with so my husband went and asked the front desk lady for a blanket and she rudely told him that we reserved that room for only one guest. Let me say...I may have done that since I did it through the Internet but either way I paid for a room that sleeps 2!! She gave him a twin size thin blanket after questioning him why he was there with me!!! Also, the shower head was all clogged! Lastly, The next morning we got up to eat breakfast....I got the biscuit and gravy and he got a bagel. The gravy tasted like water!!! And the biscuit was hard!!! I will need pay to stay at this place again...especially after that rude lady!! I wish my husband had taken her name down so I could post it here. June 1, 2013
Rated 5.0 out of 5.0 by Work Trip I had a 1 night stay here last week and would not have minded if the work kept me here longer. Clean hotel. Friendly staff. Happy hour in the evenings, except Fridays I believe. Standard fair for breakfast, which is fine. All the equipment in the workoput room actually works and doesn't make a lot of noise, plus it's bigger than a closet. No problems May 22, 2013
Rated 1.0 out of 5.0 by No internet, no concern I was booked to stay from 5/20 through 5/23/2013. When I checked in I wasn't told there was no internet service. Over the past 24 hours I have called the front desk 4 times about the problem and inquiring about repairs, no one ever called back. I was told this afternoon - 5/21 - that no one knew when repairs would be made, so I checked out. If I can't get on line, I can't work. No one showed a sense of urgency. No one asked why I was checking out early, or expressed regret. I have another trip reserved for June with a colleague. I am inclined to cancel and change to another property where the service is more amenable. May 21, 2013
Rated 5.0 out of 5.0 by Excellent location- well maintained property Very nice property- appears to have been recently remodeled One of the better workout rooms , large and with good equipment May 12, 2013
Rated 4.0 out of 5.0 by Parking It is a nice and very good located hotel for leisure and shopping; the only thing I didn't like, it was that the parking was full and we had chance to find almost the last parking spot in the place because there were two events that night. I've been staying in several holiday inn in different time and places, and it is the first time I almost don't have a place to park my car. May 10, 2013
Rated 5.0 out of 5.0 by Suite was very comfortable, spacious. Excellent Hotel, Staff, Location. Location is excellent. Highly recommend this Holiday Inn Express. May 3, 2013
Rated 5.0 out of 5.0 by great stay close to locations, easy access great service Breakfast very good wifi works well April 30, 2013
Rated 5.0 out of 5.0 by Nice rooms & great service. I really enjoy the stay. Keep up the excellent work. Thank you. April 29, 2013
Rated 4.0 out of 5.0 by favorite Hotel Really enjoy this hotel for business trips. This is a very good hotel for the business traveler. April 24, 2013
Rated 5.0 out of 5.0 by A+ Staff (Highly Recommended Hotel) I must say that this hotel has an awesome staff. Very friendly staff & shuttle driver. The room was very clean & enjoyed the new Bath & Body Works amenities. They smell great. I really enjoyed the breakfast options & highly recommend anyone staying to visit the pool area. Thank you Staff for all your efforts. I look forward to visiting again. April 15, 2013
Rated 1.0 out of 5.0 by over all service It was poor service on how I had to wait while there was an non hotel conservation was going on and other pepole jump in and ask quistions. as for a elit platuim level I asked for a up grade an dI was told that I have one but when I went to the room it was the room booked fine but being told that had a up grade and it was not not good in my book. April 10, 2013
Rated 2.0 out of 5.0 by Poor service Rooms were not replenished with cups or ice bags, staff not very helpful, check in was very long April 3, 2013
Rated 5.0 out of 5.0 by Good service The employees are nice people and the service is excellent. I really enjoy staying with you and the breakfast is delicious. The hotel is always very clean and it's good looking. April 2, 2013
Rated 5.0 out of 5.0 by Great service During a 12hour road trip our daughter became sick on the way. The lady at the service desk let us check in early to get her cleaned up and let her lay down. We were so thankful. March 19, 2013
Rated 2.0 out of 5.0 by Irresponsible response from staff & snooring noise from next room 1. Poor sound insulation. 2. Very irresponsible & uncaring Recption Staff. Upon told that I could not sleep due to snooring noise from next door neighbour, the Reception said that nothing she can do, as she could not wake up the guest at night. Instead, she told me to buy ear plug at Walmarts ! March 7, 2013
Rated 5.0 out of 5.0 by The whole staff is friendly and the rooms are great. I stay at this hotel every 4-6 weeks and it's my favorite! The managers, (Brenda, Mary, Tony, Blake, Mr Diaz) are all very friendly and seem like family. I enjoy the happy hour daily with great food, drinks, and company!! March 6, 2013
Rated 5.0 out of 5.0 by Staycation Surprise!!!!!!!!!!!!!!! There are two reasons I have stayed in a Hotel; business and vacationing. On the business side my choices on hotels were always based on the cities that photography conferences were being held at (Las Vegas, Phoenix, Atlanta, New Orleans, etc.) where I would stay at the designated 4 and/or 5 star hotels. At other times during the occasional family trip we would look for affordable hotels to stay in. So I have a certain level of expectation during my stays. Residing in Weslaco, there was never any need to book a hotel locally. So when on assignment required me to stay at the Holiday Inn Express in McAllen, I was pleasantly surprised. The Hotel was not only beautifully structured. But there was just a big city feeling to it. Everything about it made me feel relaxed, from the friendly and attentive staff, to the spacious rooms. My room had a desk with an office chair, outstanding to work on. When I needed to take a break I lounge in the pool area outside and marveled at the columns and lighted water waterfall. And later that evening, my wife and I enjoyed the evening at the heated indoor Jacuzzi. In the morning I used the exercised room which was awesome that I did not have to cut my exercise routine due to my stay. I took advantage of the laundry room, and finished my morning at the breakfast buffet before checking out. I can’t stress how surprised I was that this type of experience would be local. I also happen to stay at another hotel right after that had similar facilities in Corpus Christi, but at a much higher rate, and after my stay at the Holiday Inn Express had made such an impression, I was almost let down in every area. The breakfast was not free, and neither were the laundry services. And the rooms were uncomfortable, and the staff seemed tired. Without a doubt I definitely see myself staying at the Holiday Inn Express in McAllen just to get away. March 5, 2013
Rated 5.0 out of 5.0 by Highly recommended! The staff truly cares if the guests have a quiet and comfortable stay. March 4, 2013
Rated 5.0 out of 5.0 by Enjoyed all the personal attention and service I stayed with the entire family wife and kids. We enjoyed many of their facilities and services; outdoor/indoor pool. Hotel is very clean, comfortable, and secure. We took advantage of their breakfast buffet saving us much money. Staff was extremely helpful and responsive to our needs. We enjoyed the conveniece of being within walking distance to many shopping areas. I have never seen such a large Holiday Inn Express as this property. We highly recommended it! Thank you. February 19, 2013
Rated 3.0 out of 5.0 by Confortable room and good breakfast Compared to other Holiday Express hotels the rates are higher and neither customer service nor rates are in any way better for priority club members as they are in other cities and countries at the same hotel February 18, 2013
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