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Rated 4.6 out of 5 by 240 reviewers.
Rated 4.0 out of 5.0 by Nice hotel It is a great place, and I will gladly stay here again when in the area. May 22, 2014
Rated 2.0 out of 5.0 by Don't count on getting the room you reserve I booked a jacuzzi room for a special occasion. When my husband checked in they gave him a non jacuzzi room and never told him they gave it to someone else. When he got to the room he figured it out then we called the front desk all we got was a oh ya were sorry it's graduation weekend and we are oversold and gave it to someone else. I had booked the room weeks before. This is so not what we had expected. I travel often and never have such unprofessional service. We should have at least been told about the room situation and offered some kind of compensation, instead we had to demand a lower room rate. Please offer front dest some kind of customer service training!!! May 21, 2014
Rated 5.0 out of 5.0 by Staff always tries to assist customer We have stayed at this property several times & the entire staff ALWAYS tries to assist the customer to the VERY best of their abilities from the front desk to the "breakfast lady" to the room cleaners. Many thanks. May 14, 2014
Rated 5.0 out of 5.0 by Wow! This is most beautiful hotel in the IHG chain. Go out of your way to stay here. A jewel in the crown. This is absolutely one of the most beautiful areas in America. I hope to come back here again soon. May 3, 2014
Rated 5.0 out of 5.0 by Amazing Magical experience…made us feel alive and healthy…beautiful room, fresh air, quiet….great staff….we needed two more glasses as we enjoyed serving juice to friends and so called the desk to see if we could come down and get the glasses…the glasses were brought up to us in minutes…nothing against Holiday Inn Express in general, however, this is not a normal level of service offered at this chain. Oh, and when we checked in there was only a room next to the elevator area available in the King room style, so, with out a moment delay we were offered an upgrade to a beautiful studio style room! You may not experience such special circumstances, however, we can honestly say, this Holiday inn Express is a great place to stay. Did we mention the gorgeous beach is less than 5 minutes away? Next time we will book in for a week or more for sure... May 3, 2014
Rated 5.0 out of 5.0 by 2 nights in April 2014 Excellent hotel in Redwoods park area. Stayed here for 3 days and the hotel was awesome. Close to the Redwoods, quiet surroundings, very helpful staff and well-maintained amenities. Breakfast was excellent as well. Rooms were very neat and well anointed and promptly maintained by housekeeping services. The lobby was a great area to relax with a fireplace, comfortable sofas and a range of reading books to choose from. Will definitely recommend this place!! April 21, 2014
Rated 5.0 out of 5.0 by Good stay Comfortable stay and very quiet for a good nights sleep. Friendly staff. Would definitely stay here again. April 17, 2014
Rated 5.0 out of 5.0 by A little out of town but quiet, clean, comfortable This location has nothing around it, so you'll have to drive five minutes to the south to find food and entertainment. Other than that, it was a nice hotel. The lobby is very inviting. The room was clean. I would stay there again. March 12, 2014
Rated 5.0 out of 5.0 by All around excellence I've tried a lot of places to stay in the Trinidad area -- and find that they are very expensive and generally not that great in terms of cleanliness, service, updates. Though the HI is a bit farther to my family's home, I decided it's well worth the extra 5-10 minute drive. It's quiet, very comfortable, spacious, clean and has great staff. I highly recommend a stay at the HI Arcata/Eureka Airport. March 7, 2014
Rated 5.0 out of 5.0 by Great place for a quick getaway! My husband and I recently stayed in a jacuzzi suite for a quick weekend getaway. The room was nice and clean and they even stocked the room with sparkling apple cider and champagne glasses to start things off. Great location and friendly staff are just a couple of the many reasons we will definitely be coming back again. February 27, 2014
Rated 5.0 out of 5.0 by Service above and beyond the call of duty! We have stayed in this same room often and reported a light out over the table in Dec./2013. We reported it 3+ times and still found it "out". Last week,Caitlin, at the front desk, solved our problem. She brought down a ladder herself and a new bulb. To all our surprise, we found the fixture had ONLY one low watt bulb, making it very hard to read at the table. She changed to a higher watt compact fluorescent, which required skill in adjusting the length of the threaded bolt that held on the cover, to accommodate the larger bulb. Voila! It was much better. Thanks again, Caitlin! PS Would sure love a magnifying mirror in the bath for us Senior Citizens! This Holiday Inn and the breakfast is much appreciated for quality! February 15, 2014
Rated 5.0 out of 5.0 by Great Employees We stayed here for Valentines. We only live a mile and a half away. ALL of the staff are great !!! It was very quiet. The housekeeping staff do a great job on the rooms. The rates were great we had a hot tub in our room oh so relaxing. Nice pool and they keep the area clean. The lobby is beautiful ! And you are greeted the minute you walk in, which is very cool. February 12, 2014
Rated 2.0 out of 5.0 by Nice Property, terrible service Hotel is physically in nice condition. Unfortunately the night staff tried to change my rate from my online reservation as I checked in. Absolutely appalling behavior. It took a call to the GM at home. During the call, the front desk clerk innacurately described our situation, in order to fit her needs. This resulted in her telling me that "this time" they would honor the rate. Unbelievable. I am a frequent traveller and I have NEVER had this happen, let alone had the hotel not apologize-but rather make it look like they did me a favor. *note, two years ago, same hotel, they refused to check me in until I went back outside in the driving rain and got my exact license plate #. January 1, 2014
Rated 5.0 out of 5.0 by Heart of the Redwoods Lodging in the heart of the Redwoods can become very costly. HIE offers an affordable option with the quality and consistency I expect from HIE. I have stayed at this HIE three years in a row and wouldn't even consider going anywhere else. This area, Fortuna, Eureka, Arcata, McKinleyville, and Trinidad, offer a variety of restaurants and food that will leave you pleasantly surprised. Take time to research before you arrive. There are plenty of local breweries and even some wine tasting rooms. Plan to spend a few days in this area, exploring the redwoods, the communities, the shops, and the restaurants. You will not be disappointed. January 1, 2014
Rated 5.0 out of 5.0 by Bike Rentals Friendly staff, nice & clean rooms. Rent a bike & check out the Hammond Trail and the Scenic Drive in Trinidad! (Or just get lost like I did one day...) December 30, 2013
Rated 5.0 out of 5.0 Real and charming While many Holiday Inn Express hotels are gaudy, cold and plastic, this Holiday Inn Express is warm, cozy and charming. I am always looking forward staying at the McKinleyville Holiday In Express. December 23, 2013
Rated 5.0 out of 5.0 by Great hotel for travellers Visitors from Australia. We are travelling up the coast from Los Angeles to Whistler. We have stayed a few Holiday Inn Express and found them very convenient. The front desk staff at Arcata were particularly helpful in recommending a great place to eat. The Hotel was full of Christmas spirit, the decorations were lovely and my 3yr old paticularly enjoyed the rocking horse while teenagers loved the pool.Breakfast makes get on the road that much quicker. December 21, 2013
Rated 5.0 out of 5.0 by Visit the Redwoods Our stay here was superb. The facilities are fantastic. The staff is excellent. It is near the airport and close to the redwoods and the coast. We really enjoyed our stay. The TV was not working and within 5 minutes of my call, someone arrived, diagnosed the problem, fixed it, and left. The speed of it all kind of made my head spin. Breakfast started early in the morning since they serve the airport (4:30 as I recall). We were driving this trip, but now we know we can use the airport and enjoy more this area has to offer while staying at a superior quality hotel. December 20, 2013
Rated 5.0 out of 5.0 by Good Decor, Large Suite, Cozy Hands down this is one of the best HI Express I have stayed in. The room furniture and decor were welcoming as if I was in a condo versus a hotel. The bed was very comfortable. I am a light sleeper and I didn't hear any noise even though the hotel was fully booked. A comfortable space in the lobby includes a fireplace. The staff were friendly and helpful. December 14, 2013
Rated 5.0 out of 5.0 by Great for a Family Visit We are very happy with our visit, everything was perfect. Everyone who works at the hotel was kind and helpful. Everything was clean. We had a few extra family members decide to stay and the hotel staff was very accomodating. Everything was clean, though we were very messy. Staff was helpful by bringing in an extra bed, linens, and even tableware. We loved the Christmas decor too! December 10, 2013
Rated 3.0 out of 5.0 by you can do BETTER for that price! everything was very nice ...except for the most important things!The things you really need at a hotel===the pillows were lumpy and the mattresses were lumpy and squeaky also . with such a nice place , I was shocked...I would have expected NICE beds like the hotel with the "heavenly beds" (best beds ever!) ... you can do a lot better as a hotel with that price---a hotel should have REALLY nice beds and nice pillows .That is what you stay at a hotel sleep!! Everything else was nice, December 5, 2013
Rated 5.0 out of 5.0 by A nice place to sleep on your coastal road trip. We stayed one night here on our trip up the coast. It is a nice clean place to rest your eyes after a long days journey. We always enjoy Holiday Inn Expresses pools and hot tubs and this was no exception. December 1, 2013
Rated 5.0 out of 5.0 by Fantastic yet again! Great stay with really great staff!! thanks to you all for you hard work and wonderful smiles! cheers November 25, 2013
Rated 5.0 out of 5.0 by Enjoyable stay!! We got a good rate at My wife was impressed with the quality of the room and amenities. I especially liked the complimentary (hot) breakfast. I enjoyed eggs with sausage and bacon, fruit juice and some toast (great coffee!). It was a great way to start the day. We enjoyed seeing the redwood forest in the area. It was a memorable trip for us. Thanks!! November 20, 2013
Rated 5.0 out of 5.0 by Great Room This hotel is located by the McKinleyville Airport. The location seems remote because it is not in town, but you are only a couple of miles from town. The lobby and breakfast area are cozy. My room was sizable and nicely decorated. The bed was comfortable; decor nice and the room was clean. It would have been great to have a nice restaurant on the property, but I would definitely stay here again. November 19, 2013
Rated 5.0 out of 5.0 by Wonderful stay! We had a wonderful 2 night stay. The room was spacious and comfortable, the breakfast was better than any other hotel we've stayed at, the lobby had local art work and a comfortable fireplace area. November 10, 2013
Rated 4.0 out of 5.0 by Business Trip to Eureka Great place to stay. Overall experience was good. My only complaint was the poor drainage of the shower/tub. Staff was super friendly and helpful. If you're up in the Eureka area and need a place to stay, make it here at the Holiday Inn Express McKinleyville. November 10, 2013
Rated 5.0 out of 5.0 by Holiday Inn Mckinleyville We always have a great experience at this hotel. Thank you for a wonderful time and relaxing stay. Your staff is awesome! November 7, 2013
Rated 5.0 out of 5.0 by Great - my favorite HI express This is a great hotel. It is a nicer than average facility, but the great part about it is the workers. I don't know if you get better people in a small town, or if people care more because there are not as many jobs in this area, but it just seems like everyone is trying to do whatever extra they can to make it nice for the guests. This is not a place where the staff is just shooting to meet the minimum standards, they really are good. From housekeeping to the desk help, they all seem to be doing little things to try to make this the best hotel they can. They even have implemented improvements (that I have not seen at any other HI express) on the (typically tired and low quality) HI express breakfast. They mix peppers in those omelet things and don't use as much cheese as the standard recipe. 100% better. Also, unlike most hotels, some of the same people are here year after year. I've been coming here about 2x per year for about 5 years..there are some new faces, but many that I recognize. They actually care here..This is my #1 HI express. November 4, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and Friendly Staff I have been staying here off and on for business over the past couple of months. What makes me come back to this hotel is the cleanliness of the hotel, the spacious rooms & work area for doing paperwork, the very comfortable beds and the very friendly staff greeting you with a smile no matter how early or late it may be making you feel right at home. November 2, 2013
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