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Rated 4.5 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Best Overall By far, the nicest Holiday Inn Express we've stayed in. Lobby, reception, breakfast area very well appointed and bright, sparkly clean. August 29, 2013
Rated 5.0 out of 5.0 by Helpful and Friendly staff Upon arrival staff was excellent, we wanted to get dinner and we were referred to an excellent local restaurant near by. At one point we needed a taxi and the front desk called one for us. Rooms were spacious and clean, entire hotel was very clean and neat. Underground parking garage is a plus, kept at 79 degrees year round so your car is always nice and cool. Check in and out was a breeze. No issues at all. August 28, 2013
Rated 5.0 out of 5.0 by Clean Rooms, Excellent Staff! This is the 6th or 7th time that we have stayed at what is now the Holiday Inn Express, Harrisburgh West. 3 or 4 yrs ago it was a Comfort Inn. It was ok, but barely. Since H.I.E. took over, the rooms are cleaner, food is better and the staff more helpful. I have no reservations to suggesting that one stay here. It's an excellent value! Gary M. August 28, 2013
Rated 5.0 out of 5.0 by Great room for a trip to Hershey Park We spent two enjoyable nights in a large, comfortable room as we spent two days at Hershey Park. The room was very nice and the staff was friendly and helpful. August 26, 2013
Rated 4.0 out of 5.0 by Pool dirty Hotal was wouderful, great service. But the pool was very dirty. Great place to stay if you do not care to use the pool. Will not return. Kids were not able to use the pool. Clear the pool will return. August 26, 2013
Rated 3.0 out of 5.0 by Overall good Overall stay was good. Only complaint I have is with the breakfast. Scrambled eggs (egg beaters) every day of stay. Juices are watered down! August 24, 2013
Rated 5.0 out of 5.0 by Great staff It was my first time staying here on arrival we got there a little early but the nice woman behind the desk checked us in due to a room being available. The young woman doing the breakfast area was great also on top of things. The beds were comfy it was quiet at night which was great. The only thing I did not care for was the appearance of the pool it was very cloudy and I had my 7 yr old nephew with me who I would not let swim cause of it. Overall other than the pool issue the place is great. August 24, 2013
Rated 5.0 out of 5.0 by As Expected for a HIE This is a nearly new hotel in a developing industrial and office area. Rooms were very well appointed, and everything worked. Breakfast was very good and the server was there to replenish. The only funky thing is the underground parking. Takes a little extra time to park your vehicle, and strangely I was not able to figure out how to get the door to open on exit without getting out of the vehicle and pushing a button at the side of the door. August 24, 2013
Rated 5.0 out of 5.0 by Quite and comfortable We were on vacation to go to Hersey Parks and wanted to stay a bit away from the crowds and this worked out GREAT! The cleaning staff is one of the best I have seen in a long time and all other staff were friendly and helpful. Rooms were large, quite and beds were very comfortable. We had 3 rooms and 6 adults and we all agree this was definitely a 5 star stay for all of us. There was only one draw back of this stay and that was the pool. Pool was small and water was cloudy not blue. It also seemed to have an excessive smell of chlorine, I'm sure to kill any bacteria. Sorry but we were not feeling comfortable swimming in it. August 24, 2013
Rated 5.0 out of 5.0 by Great Hotel Just came back from a 2 night stay. My family and I LOVED this hotel. Even though this is the furthest we have stayed from Hershey Park (approx. 30 minutes), it was worth it. Our room was bigger than we expected. It had a kitchenette w/ table and chairs, big living room and 2 big bedrooms and 3 good sized flat screen TV's. The breakfast was great. Hot and cold choices. Someone is there at all times filling things up as they become low. The front desk staff were so nice and accomodating. Received a package of water and snacks when we arrived from IHG. Indoor Pool and exercise room were very efficient. We will definitely stay at this hotel next time we go to Hershey, PA. August 23, 2013
Rated 5.0 out of 5.0 by Comfortable Beds The hotel was very nice and affordable. The hotel staff was very pleasant and helpful. The beds were soft and comfortable. I would stay at this hotel again. August 21, 2013
Rated 5.0 out of 5.0 by Staff extremely friendly Both Franki and Daniel went out of their way to accomodate. Cleaning personnel was impecable. Keep up the good work! August 20, 2013
Rated 5.0 out of 5.0 by Always great! Wouldn't stay anywhere else but HI. HI has been my favorite stay over for over 40 years. August 19, 2013
Rated 5.0 out of 5.0 by Great place to stay The room was large and we had personal space for four and then some. Beds were comfortable and the staff was polite with quick service. We had a broken hair dryer in our room and within 10 minutes of the call to the front desk it was replaced with a new one and ready to use. Breakfast was good during our stay, I just wish they had gravy for the biscuits more often. (We stayed Sat-Wed). We had a corner room at the rear of the building on the 4th floor which was very quiet even with the new construction going on out back. Underground garage was a nice touch. Easy in - easy out. Next time we vacation in PA we will be staying again. August 19, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, friendly staff. This is the second time I have stayed at this venue. We came back here because of the excellent service, clean rooms, comfort and convenience. The beds are comfortable, the amenities more than adequate for the price point. We were very pleased. August 18, 2013
Rated 5.0 out of 5.0 by Very clean with nice surroundings and comfortable. The people were very freindly and helpful from the time we signed in until we left the next morning. The breakfast we had was very filling and tasty. August 16, 2013
Rated 5.0 out of 5.0 by Great place out of the way This gem is hidden in the hills outside of Mechanisburg. Great get away August 12, 2013
Rated 5.0 out of 5.0 by Great Hotel As a frequent traveler I would recommend this hotel to anybody in the area. When I checked in the staff realized that my original room was on a floor that also had a group of teens and immediately changed my room to insure that my sleep was not interrupted. The breakfast was adequate. August 10, 2013
Rated 4.0 out of 5.0 by Comfortable and Great Location As an HI Express property, this location does not disappoint. It has all of the comfort, and amenities that are expected. Room was clean, comfortable and spacious. The location is great because you can reach many areas in the Harrisburg / Mechanicsburg area in 15 minutes or less. Our only complaint, and I heard it mentioned by other guests as well, was that there was no bacon or sausage on the hot breakfast buffet. However, we could not really fault the hotel because it was a very busy weekend and the hotel was full to near capacity. All in all, this was a great stay and we would definitely stay here again. August 10, 2013
Rated 5.0 out of 5.0 by Large and comfortable room & beds I had three rooms for my family Great size rooms,clean, only a half hour from Hershey Park. Great price for size of rooms Breakfast was good and when something ran out staff replenished all hot food was Hot ect. August 10, 2013
Rated 5.0 out of 5.0 by Great Service Everything about our stay was wonderful - with one small exception to the pool.. it was VERY small and did not appear to be cleaned recently. Other than that it was 100%. August 4, 2013
Rated 5.0 out of 5.0 by great value Best stay ever, would recommend to everyone. The whole family loved the stay.o August 3, 2013
Rated 5.0 out of 5.0 by Great staff The staff at the front desk was great. The gentleman checking me in could not have been more pleasant and helpful. The crowd at breakfast on Saturday was huge and apparently some of the guests were eating enough to last the entire day, but all breakfast options were well stocked and hot items were fresh. August 3, 2013
Rated 5.0 out of 5.0 by Very Nice Experience Spent three days on a family trip and had absolutely nothing but a positive experience. Very comfy beds. Plenty of hot water at any time. Excellent ability to control room temperature. The breakfast buffet was outstanding every morning. Plenty of parking for even large vehicles. Can't really comment too much about the staff since we had no issues but everyone was always friendly. I would recommend this place to anyone. August 2, 2013
Rated 4.0 out of 5.0 by Park at your own risk The property does not have security cameras in sensitive areas. In the unfortunate event that something happens to your vehicle, there's unlikely an avenue for recovering damages. July 31, 2013
Rated 5.0 out of 5.0 by Great welcome - Friendly Staff Check in staff very welcoming and accommodating. Efficient and helpful for local restaurants. Bed comfortable and clean room. July 29, 2013
Rated 3.0 out of 5.0 by Breakfast was not ready on time had to leave and buy it!!!!! Rooms was clean this is a newer motel, indoor pool was good but breakfast was not ready even at 6:45 when i had to leave said something to guy at front desk and he didn't speak to well. This is one reason why I stay at holiday inn July 24, 2013
Rated 3.0 out of 5.0 by Dropped the Ball Upon check-in I was not treated as a Platinum Member. I didn't even receive complimentary water or snacks. The room A/C couldn't compete with the outside humidity and we were uncomfortable the entire night. There were not enough baby cribs for us that night. Breakfast hours were good. Breakfast choices were the minimum. Probably would choose a different city if ever went to Hershey, PA again. July 22, 2013
Rated 4.0 out of 5.0 by Great size suites We had a wonderful visit, but one complaint would be the pool. The water was not clear....people were in there, but could not even see their bathing suits. I would not allow my children to swim in water like that. My kids were disappointed not being able to use the pool that was available. The breakfast could use a few more hot items and a few more toasters....the wait was very long to toast a bagel or toast. July 21, 2013
Rated 5.0 out of 5.0 by Satisfaction My stay at the Harrisburg HIX was quite pleasant and very comfortable. Clean room, well furnished, etc. The staff was very helpful when I checked in and throughout my stay. Daniel, the desk clerk, in particular, was very helpful. You are fortunate to have him. I am a Priority Club member and, in most cases, stay at HI's when I travel. Yours is one of the best. Whatever you are doing right, don't stop doing it. July 20, 2013
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