Rated 4.6 out of 5 by 452
Rated 5.0 out of 5.0 by VJAY123 Great hotel near Hershey Park
Fantastic experience after a tiring day at Hershey Park..
June 23, 2016
Rated 5.0 out of 5.0 by Creolecount Excellent Hotel
Front desk personnel were very nice and attentive. Room was comfortable and very nicely decorated.
June 20, 2016
Rated 1.0 out of 5.0 by htownjoe Poor Management
We arrived with our two kids expecting an executive two bedroom suite that we had reserved months prior. Upon arrival we were given a single room with two double beds. The front desk explained that there was a mechanical issue with our room but had no idea what the issue was and that the maintenance person was gone for the weekend. The manager was not on duty and refused to speak to us over the phone. We were given no forewarning that our reserved room was not available and the staff made no effort to find us a similar room at a nearby hotel. I am a business traveler and overall have had good experiences at Holiday Inns but the management at this hotel was just plain terrible.
June 9, 2016
Rated 3.0 out of 5.0 by TravelingMOM136 Service needs a little improvement
Without going into too much detail...I would say that they need to improve on their service and supplies for large traveling groups.
I have NEVER been to a hotel where they run out of clean towels for guests.
June 7, 2016
Rated 4.0 out of 5.0 by mightymousep4p Comfortable experience Overall
I had no issues. Service was fine, Staff was professional.
June 1, 2016
Rated 5.0 out of 5.0 by MissMe Family Vacation 2016
The kids loved it everything about the property was really nice.
June 1, 2016
Rated 3.0 out of 5.0 by Coach_Mom75 Nice Stay BUT...
I enjoyed my stay but upon arrival...My fridge did not work for 4 hours.
Ran out of towels because I was with a large group...upon requesting extra towels I was told that there were NO extra towels. I called housekeeping...busy signal.
Went to front desk and was told that they WERE housekeeping...there was no real housekeeping staff as they are or were the only 2 employees.
Although map stated that there was a ice machine on my floor...there wasn't.
The ice machines from floor 1-4 did NOT work after standing there for a good 5-10 min at each one waiting for the ice to come out.
ADVICE...when you have group of over 60 coming in to stay...be prepared. I spent most of my time trying to find towels, ice and get a working fridge.
May 31, 2016
Rated 5.0 out of 5.0 by Come Back Kid Great hotel with nice amenities
Very nice spacious lobby area and breakfast area. The double queen bed suite was quite large, similar to a suite in a 5 star hotel. Nice modern fitness center. Small indoor pool was fine for kids (not a lap pool). No hot tub(many hotels are getting rid of their hot tub spas). Overall, one of nicest Holiday Inn Express hotels I've seen.
May 30, 2016