Rated 4.2 out of 5 by 44
Rated 5.0 out of 5.0 by Buechel Great Service
This location continues to exceed expectations concerning customer service and room comfort. Staying at this location quite often three years ago is the reason I stay exclusively at Holiday Inn Expresses when I travel.
December 7, 2013
Rated 5.0 out of 5.0 by MsVeeandGreg Fabulous Staff
My husband and I stay at this property each time we are in the Richmond area. We are treated like family. Marlene is fabulous your company needs more Marlene's, professional, committed and dedicated to the outstanding stay that her families received when you stay at this property. That is correct family. She treats everyone like you are in her home! Family not guests. Now that's worth the visit. Stop by!
December 7, 2013
Rated 4.0 out of 5.0 by Supete Good place to stop
Per friendly & handicap accessible. Spacious room. I could easily move around. Needs signs since it was difficult to locate
November 21, 2013
Rated 5.0 out of 5.0 by Sheri81 Clean, accommodating, nice people.
I checked in with my Mom who is on a breathing machine, and I am allergic to pretty much "everything". I stressed to
The front desk agent my need NOT to
Smell cigarettes and she moved us to a room on a floor with no
Smoking. Room was super clean, bed was so comfortable my Mom asked me to find out what kind of mattress they have. I can't say enough good things about this hotel. Ps.. I'm a travel agent, and I have stayed at world class resorts. This was the best HI
I've ever stayed in.
November 14, 2013
Rated 3.0 out of 5.0 by billd12 Great staff, decent price, so-so property
As the title says, the staff was super friendly. You couldn't ask for better people. The price was good. I picked this property because of the location because it was close to where I needed to be and my typical chain did not have a location nearby. The property however could use a little work. There was a little smell, but i couldn't quite put my finger one it. It could have been stale smoke or possibly previous pets.
November 14, 2013
Rated 5.0 out of 5.0 by Mike351 Holiday Inn Richmond-Mechanicsville
I usually get 2 rooms, for myself and my employees. We stay here every time we are in Richmond on business, which, is about 6 times a year. I would not stay anywhere else. Always consistent, clean, accommodating. On the rare occasion there was an issue with my room, I can only think of one, (past guest broke the refrigerator thermostat knob) it got resolved ASAP. We have going to this hotel for about 4 years now.
November 13, 2013
Rated 3.0 out of 5.0 by Dontut Looks new on the outside, but........
This hotel has all the new facade that most Holiday Inns have, but the rooms are still old. I've stayed a couple of times now thinking that I just got a bad room the first time. There is an odor in the rooms, like from when they used to be smoking rooms and they haven't properly eradicated the smell. I've stayed in a lot of Holiday Inns and Expresses lately, this one just hasn't upgraded like the rest that I've stayed in.
November 10, 2013
Rated 5.0 out of 5.0 by DCky1 great service and clean
Several family members were in town for a wedding and all had good things to say about the accommodations at the Holiday Inn.
The rooms were clean comfortable and the staff was friendly and helpful
November 3, 2013