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Rated 4.4 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by truck break down your hotel is very fine and I would stay in it again as long as I have my truck to get around. July 8, 2014
Rated 2.0 out of 5.0 by Unhappy Nonsmoker The tobacco smoke was horrid. It reeked on the floor. The smell was imbedded in my clothing two days after leaving property. I requested to be moved to a different room or to the sister hotel which had availability. Staff member was impolite when I asked to be moved to the sister hotel and indicated there was no availability when I had called to confirm that there was indeed availability. Garbage can in the front entranceway was overflowing and remained that way for more than 12 hours. Staff smoked in plain view of guests. The room was dirty. As we were checking out there were dirty linens strewn about the floor. We had to walk in between piles of dirty laundry. The pool was refreshing but dirty. July 2, 2014
Rated 5.0 out of 5.0 by A nice visit Enjoyable with reasonable rates and good service. The staff was very nice and helpful June 30, 2014
Rated 5.0 out of 5.0 by Airport Convenient and Clean Very comfortable, easy and friendly check in, very nice room, quick check out. June 30, 2014
Rated 3.0 out of 5.0 by Smoker's odor throughout hotel Typical Holiday Inn: friendly staff, comfortable bed and room, the typical amenities. However the lobby, hallways and elevators smelled of smoke. Parents of children with allergies should be careful. June 29, 2014
Rated 4.0 out of 5.0 by Nuthin fancy, nice staff It was an average Holiday Inn. Rooms we not overly large. Breakfast was just ok, but the staff was really nice. June 26, 2014
Rated 4.0 out of 5.0 by YES I ENJOYED MY STAY OVERALL BUT WITH SOME MINOR MISHAPS SUCH AS THE BATHROOM FLOOR WAS FULL OF HAIR ALL OVER.ALSO WITH MY ROOM GETTING CLEANED AND REPLACEMENT TOWEL AND WASH CLOTH,BATH MAT.THE PROBLEM WAS CORRECTED AFTERWARD WHEN I SPOKE WITH THE FRONT DESK AND THE MANAGER OF THE HOTEL, June 25, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel is clean and the staff is very friendly. The location is great (for what I needed) and it is directly across from a Chick Filet :) Only thing I wish was improved was having electric outlets on the lamps so you can plug in closer to the bed. June 25, 2014
Rated 5.0 out of 5.0 by great room and bed breakfast was very good everything was great room and bed and food was good June 20, 2014
Rated 3.0 out of 5.0 by Acceptable The hotel was acceptable and met our immediate needs. Was in town for an overnight visit with family. June 19, 2014
Rated 5.0 out of 5.0 Comfortable Room was straightened up however no new shampoo or conditioner and I went to the store and bought body soap because I don't shower with small bar soap. Fantastic shower head. First shower I used a towel that had a 4 inch hole in the middle. In all my years of travel I never experienced this I. When checking out I waited 10 minutes at the desk and had to leave the room keys on the desk unguarded. June 18, 2014
Rated 5.0 out of 5.0 by Hotel Service and Staff If you're ever in the Richmond / Mechanicsville area .. you can't go wrong choosing this hotel. My room has always been very clean and the front desk people are the nicest you'll find anywhere !!! The breakfast is always clean and plentiful !!! And to top it all off .. the hotel Manager (her name is Billie) is the nicest hotel manager you'll ever meet in the world !!! Trust me .. I've stayed in Holiday Inns all over the World. No problems get by this lady. She takes care of you in this hotel. I stay at this hotel anytime I get within 100 miles of Richmond !!! It's well worth the time and drive !!! June 16, 2014
Rated 5.0 out of 5.0 by Overall Performance Excellent facilities and staff are outstanding. Would recommend to anyone. June 15, 2014
Rated 5.0 out of 5.0 by One of the Best HI Express I have stayed at numerous HI Express throughout the country. This is one of the best with an excellent staff, many fluffy towels and good pillows! May 31, 2014
Rated 5.0 out of 5.0 by Great Customer Service Kitty and Marlene are excellent with outstanding customer service abilities. May 26, 2014
Rated 4.0 out of 5.0 by Second Home I am in a position to stay at this hotel usually once a week. I enjoy it and it is comfortable to me as well. I am always treated very well by the staff and especially enjoy my interactions with Marlene, who is usually there when I check in. Thank you May 25, 2014
Rated 5.0 out of 5.0 by Home Travel Destination All was Great Staff and facility was as expected for a Holiday Inn May 23, 2014
Rated 1.0 out of 5.0 by Worst experience with front desk staff! Forget this HI. I've been a guest of HI for many years now, but was never treated as rudely by management as I was here. Will never stay at this HI again. May 17, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable but the bathroom was a little crowded. Overall it was a very good stay.I would like to have more room in the bath room. It looks like it was designed for one person. I always enjoy staying with HI Express. May 15, 2014
Rated 5.0 out of 5.0 by Will stay again and again and... Love this hotel! I'm a member of other hotel perk clubs and could have stayed at another brand for free but chose the HI Express in Mechanicsville, VA. Stayed there last year as well - both times we were en route to the OBX. It's an extraordinarily clean hotel and all the staff I encountered were so very friendly. I highly recommend this hotel and will check out other locations of HI Express for future stays! May 8, 2014
Rated 5.0 out of 5.0 by Hotel As a whole , the stay was what I expected. So far in my travels I've only stayed at Holiday Inns. I'm always very pleased with the staff May 6, 2014
Rated 2.0 out of 5.0 by Not quite up to par I don't like to post negative comments about HIX as I use these properties whenever possible and i travel a lot. But this one needs help. It is an older hotel with dated carpets and a loud A/C unit. But the disappointing thing is that it is not 100% smoke free. The smoking rooms are on the first floor only, and you get the message immediately when you enter the lobby. The cigarette odor permeates this floor including lobby and breakfast area. it is a definite turn off for me and I would not choose this property again because of this. May 5, 2014
Rated 4.0 out of 5.0 by really nice location I've stayed at this location many times over the years on business. They are very consistent. Marlene at the front desk is great! She's been there for years and is such a warm, friendly person. May 5, 2014
Rated 5.0 out of 5.0 by Great Stay Had a wonderful stay. Staff was excellent. Rooms clean and comfortable. Will return to this location again when in the area. April 29, 2014
Rated 5.0 out of 5.0 by Very Nice Holiday Inn Express We stay at the Mechanicsville Holiday Inn every year on our return trip from Florida. The staff is very pleasant and there are plenty of options for restaurants in the area. April 25, 2014
Rated 5.0 out of 5.0 by Quiet, clean and dependable Professional and helpful staff. Clean and friendly service. April 24, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL We come to Richmond on business. We go out of our way to stay at this hotel. Marlene and staff are wonderful and they keep us coming back. Keep up the good work, yall. April 24, 2014
Rated 5.0 out of 5.0 by Enjoyable place to stay I always enjoy staying in the Holiday Inn Express and never had a bad experience. They are located in the correct places for my trips. April 16, 2014
Rated 5.0 out of 5.0 by Nice Stay I would definitely recommend this hotel. The staff is very helpful and they do all they can to make sure you have a comfortable stay. They do offer a few smoking rooms which is rare these days but these rooms do not stink like you would think. I wish more hotels would offer smoking rooms that were as pleasant as these are. I will be staying here again..... April 7, 2014
Rated 5.0 out of 5.0 by GREAT STAFF This is the way all hotels should be operated. Clean, professional and couteous. I will always stay at this hotel when I am in Richmond Va over any other hotel. March 16, 2014
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