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Rated 3.8 out of 5 by 43 reviewers.
Rated 1.0 out of 5.0 by Bad service Your staff attitude was not a bad very very bad, you hotel staff have no knowledge about dealing with customer special your front dest staff March 19, 2014
Rated 5.0 out of 5.0 by Mechelen The hotel was clean comnfortable and great value, I would definitely recommend it to friends and colleagues. The staff were very helpful and it's a very nice City. Thanks for looking after us. March 11, 2014
Rated 4.0 out of 5.0 by Good find but need to review hot water Great hotel - evening service was great - not hot water and receptionist was not interested shame. Reply was "no on else has complained yet." March 8, 2014
Rated 4.0 out of 5.0 by Very good renovated rooms They are currently renovating the hotel. Two floors have been completed. The other floors, hallways, lobby and restaurant will be up next. I had a good stay there. It is right in the middle of the city but not to busy. I stayed there because of business in Brussels. The distance is not to far and the hotel is a good economic option with a fair spread of breakfast options. I will stay there the next time. March 1, 2014
Rated 2.0 out of 5.0 by Fairly rundown looking, unclean... Maybe the place has seen better days, but even as a Holiday Inn Express, this place was basically a dump. The staff were nice and helpful, but the main thing it just wasn't clean or pleasant. For example, the bins with the laundry are out in the open by the elevators and on the floor I got off on by the elevator... February 6, 2014
Rated 5.0 out of 5.0 by If in Mechelen only here My 2nd time here Great Location !!! Best Value for your money Wonderful helpful Staff !!! Highly recommended and I will be back !! January 27, 2014
Rated 3.0 out of 5.0 by Pretty nice hotel In average, this hotel was very nice choice for us. Breakfast was good enough to enjoy. In general, we didn't have any problem to stay here. Only huge problem was the heater was broken and we visited around Christmas. Since its winter, when i entered to the room, window was still opened and i felt very cold from that. I asked to turn on heater but whole central heating system was broken at the wing of our side of hotel. To figure that out, hotel took more than an half hour and still didn't call to us why the heating doesn't work. Then I called to reception again to check what is going on there. At the end, Hotel offered us to use electronic heater. It was definitely not enough to heat up the whole room. We checked in hotel in the night so we didn't spend that much time in the room to feel the cold. I hope next time, heater will work. December 30, 2013
Rated 5.0 out of 5.0 From booking to leaving ...... the experience was brilliant. Nothing too much for the friendly, helpful staff. We stayed on our way to Italy and the following week, made sure we were in the area to stay again. Fabulous! December 15, 2013
Rated 5.0 out of 5.0 by Always good to come back Its always good to come back to IHX Mechelen. Although IHX is no frills chain, Mechelen staff makes it welcoming place to stay for your business trips. Quality and standard is guaranteed and if issues pop up (they do happen) matter is solved asap. December 3, 2013
Rated 3.0 out of 5.0 by City centre hotel Hotel was in city centre with small parking available. Beds are very tiny for 2 persons. November 29, 2013
Rated 4.0 out of 5.0 by cheap, tidy and nice location Comparatively cheap, good location next the center of the city, free internet. November 24, 2013
Rated 4.0 out of 5.0 by Fabulous staff - poor room The room was very disappointing. The open shower drained to the room carpet rather than the drain! Walls/windows did not prevent noise - we thought the window was open. Not enough electric outlets. The staff, led by Mgr., Joris, were spectacular! Very caring and genuinely pleasant. We would go directly there for that at the next opportunity despite the room. Great breakfast included. November 5, 2013
Rated 3.0 out of 5.0 by No lift from basement car park Hotel well situated in centre of Mechelen. Parked in underground car park on arrival only to find there was no lift to reception. Forced to push son's wheelchair up very steep ramp to access reception on ground floor; only just managed to do this! Disabled guests with Blue Badge permit also pay 16euro daily charge. Despite booking accessible room which was not evident to receptionist on arrival she immedidately secured suitable room for our stay, much to my relief. Breakfast was nice experience; cold buffet items, simple but effective. Temperature was difficult to control within accessible room at front of hotel with too much noise from street outside. Room was spacious however and easy to get around in wheelchair. Needed internal lift to access room but it was small and difficult to access (with storage of laundry crates on ground floor entry). Reception staff helpful and polite at all times. I took recommendation of which chocolate shop to visit....very nice!! Good choice of literature showing places to visit. Took the opportunity to visit nearby Kazerne Dossin. October 26, 2013
Rated 3.0 out of 5.0 by Why can't this hotel be above average? I've stayed here several times. It's ok. Just ok. Nothing about it exceeds expectations. It could use some fresh paint, it is high-priced. Frankly, I only stay here for the points. It is a very typical European hotel. Mini-parking spaces at high prices and mini rooms. I stay here on business. Would never stay here for pleasure. September 30, 2013
Rated 5.0 out of 5.0 by Holiday stop over Fantastic location to the beautiful city of Mechelen, less than a minutes walk to the centre. Really professional, pleasant and helpful staff. We used this on route to and from Italy and it started and finished the Holiday on an absolute high. Thank you to the team. September 22, 2013
Rated 2.0 out of 5.0 by Just ok! The room size is fine, it's clean but the beds are small especially the sofa bed and very uncomfortable. There were no pillows and sheets to cover the sofa bed. If there are four people in a room, it should have 4 towels. No one answered in the entrance door to let us in after parking in the basement. September 8, 2013
Rated 4.0 out of 5.0 by Nice hotel Had one night there. overall it is a nice hotel. room was ok, hauls should be a bit updated and laundry carts removed form there Breakfast was nice and allows a good start for the day. September 1, 2013
Rated 2.0 out of 5.0 by Drab Hotel Terrible Hotel. dirty no atmosphere and unwelcoming staff August 17, 2013
Rated 5.0 out of 5.0 by Friendlyness is the key I'm not a big writer, so I just say thank you for the nice time. August 14, 2013
Rated 5.0 out of 5.0 by Excellent service, good value Stayed with 3 children for one night. Location is brilliant with a safe parking garage. Just 5 mins. Walk from the big square. Receptionist was absolutely fabulous; very friendly and professional. We had a family room. It was clean and ok. If you want luxury, then go somewhere else. It was fine for us. Bathroom door had a smart feature, that made it possible to use the shower and still leave the toilet available(very handy for a large family). Brilliant! Good beds and coffee and tea facilities. Breakfast was ok, but missing some whole grain bread.....typical European breakfast. I did find boiled eggs, but they were cold. But, we paid a very good price, so we got great value for our money. July 4, 2013
Rated 4.0 out of 5.0 by Stay May 28th-May 30th 2013 Common areas were not properly cleaned (eg. stairs and 3rd floor) June 5, 2013
Rated 5.0 out of 5.0 by Great Stay - Ideal Location Enjoyed a lovely stay at this Holiday inn Express. Great location for exploring centre of Mechelen June 2, 2013
Rated 5.0 out of 5.0 by Clean comfortable hotel, super friendly and helpful staff First let me say that this is one of the more picturesque cities that we walked through on our 2-week vacation in Europe. There were many beautiful cities that we saw, but this was definitely one of the more scenic ones. The front desk staff was very friendly and helpful. She pointed out a restaurant within walking distance and we had one of the best meals that we have had in a long time. Lastly, whether by accident or not we got the largest room we had on our entire trip. It was a corner room that had a nice view of the street below. I would definitely recommend this hotel May 31, 2013
Rated 4.0 out of 5.0 by WI-FI Connection Needs Improvement This hotel provides free WI-FI connection but the quality isn't good. The speed is slow. Hotel charges extra money to give a better connection speed. May 29, 2013
Rated 4.0 out of 5.0 by good, reasonably priced hotel good, clean hotel, good staff, excellent location. Double beds are too small for 2 (1.40 m), breakfast buffet is removed early (10am) and the breakfast buffet is half empty at 9.30am. At 9am it was fine. Overall: good value for money May 6, 2013
Rated 4.0 out of 5.0 by Great location and great staff although not recognized for out Platinum level status, the staff was very helpful in securing our bicycle (a tandem) which required a diversion for them. Very close to centrum. I wish it were possible to lower temperature for sleeping. Great breakfast! I wish all Holiday Inns were of the Express brand. May 4, 2013
Rated 5.0 out of 5.0 by 24/7 Options It was great to find a 24/7 service of food and beverages April 28, 2013
Rated 5.0 out of 5.0 by Overall great value The hotel was reasonably priced with a good location near the train station. Rooms and guest lounge were clean and comfortable. Breakfast more than adequate. The staff were all friendly, helpful and couldn't do enough for us. We wouldn't hesitate in recommending and revisiting this hotel April 11, 2013
Rated 5.0 out of 5.0 by Excellent Very good. Would go again. had a three year old with us and he was made very welcome. We were on business and stayed for two weeks. Very helpfull staff. Bar open until late and they had a list of restaurants that delivered food. One could eat in the dinning room. April 11, 2013
Rated 5.0 out of 5.0 by Friendly Staff + good location We had a very nice stay here in Mechelen. Hotel is well located and right in the city centre. Very friendly staff do not remember the name of the girl at reception but she was great! February 14, 2013
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