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Rated 4.5 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by breakffast good selection and friendly staff Great selection of breakfast items. Different menu each day. Wonderful staff. July 30, 2014
Rated 4.0 out of 5.0 by Very clean and comfortable room The hotel is very nice, the staff are very friendly and make the guests feel welcome. Only negative is the air-conditioner was noisy in the night, but the room had a good temperature without it running. July 29, 2014
Rated 5.0 out of 5.0 by Great Hotel Extremely friendly helpful staff and very comfortable rooms July 28, 2014
Rated 5.0 out of 5.0 by Breakfast Please add croissants, great service by the breakfast team Tess and Fran July 27, 2014
Rated 5.0 out of 5.0 by A great break on a road trip Great quality hotel, close to a number of restaurants and shops right off the highway. Friendly staff. Terrific pool and waterslide. July 26, 2014
Rated 5.0 out of 5.0 by Good, clean and comfortable We always stay at this hotel when staying overnight in Medicine Hat. The property is clean, the staff friendly and efficient and access is easy. July 25, 2014
Rated 4.0 out of 5.0 by Canadian Vacation We were able to find this property very easily. We did have a problem with check in. They had our room and keys ready but when we went to the room it would not open so I went back and told the staff. He quickly made me a new key. This key worked but when we opened the door, there were people in there already! The other staff lady had given our 1st floor room which we had requested to another party so we ended up on 2nd floor. We did get a nice reduced rate and I hope they gave the other party that we entered a reduced rate as well! Staff was very nice and cooperative but not a good thing to walk into a room of another! July 24, 2014
Rated 4.0 out of 5.0 by newest hotel in Medicine Hat It is across the street from the Medicine Hat Lodge. Both hotels are nice but we were able to get a 2 room suite at the Lodge, making the Holiday Express a little pricey. It was very nice, quiet and clean. I really have no complaints. Staff well trained and attentive. July 24, 2014
Rated 5.0 out of 5.0 by Very clean and spacious rooms! We stopped in Medicine Hat overnight on our trip to Winnipeg. We were surprised when we opened the door to our room, to see how large and spacious it was! I also liked the little kitchen sink and dishes that were provided in the room. The pool area was very clean and had a large waterslide which was great for the kids after a long day of driving! The breakfast room had plenty of seating, very helpful staff, and a great variety of food to choose from. The kids loved the pancake machine! July 21, 2014
Rated 5.0 out of 5.0 by Great for families Excellent time had by my family here. We booked the family suite which was very appropriate for us (4 kids, 2 adults). It is rare to find one room to accomodate 4 children and I didn't even have to lie when booking :). Kids loved the pool and waterside - very safe for little ones as slide has its own landing area away from the pool. Breakfast was great and pillows/beds were surprisingly comfortable. I was very impressed as had not stayed at Holiday Inn Express previously. July 20, 2014
Rated 5.0 out of 5.0 by Great hotel Very nice hotel close to restaurants and stores in The Hat. Will be staying there again. July 17, 2014
Rated 5.0 out of 5.0 by The staff and the hotel were the best! From the moment we arrived we were treated exceptionally well. The rooms were very nice and very, very comfortable. There are wonderful amenities in this hotel and the free breakfast was plentiful and tasty. All the shopping one could ever want right outside the front door of the hotel. Every staff person greeted us throughout our stay and all of them went above and beyond to make our stay one of the most enjoyable we have ever had at a hotel. I highly recommend this hotel!!!!!!!!!! July 9, 2014
Rated 5.0 out of 5.0 by wonderful room great service Our room was wonderful. Comfortable bed, clean and plenty of space. The staff were courteous and made our trip complete July 5, 2014
Rated 4.0 out of 5.0 by Room stay Clean room, comfortable bed and friendly staff. Lukewarm shower with hot turned all the way ? July 3, 2014
Rated 5.0 out of 5.0 by Nice to be recognized. I stay at a number of IHG hotels. It is always nice to be recognized and called Mr. every time I check in. I also appreciate the "welcome back" greeting when I arrive at your hotels. July 1, 2014
Rated 5.0 out of 5.0 by great service keep up the good work. Room was clean, breakfast was great. June 25, 2014
Rated 5.0 out of 5.0 by Handy kitchen unit In town for swim meet, given map to pool at check-in and told best route to take! Saved a lot of time in the early mornings on the way to the pool! Amazing breakfast room staff, considering there were various swim and lacrosse teams staying there - they managed to keep up with ravenous kids! Food replinshed quickly and cheerfully. Kitchen unit was a little pricey but having the ability to prepare healthy lunches, snacks and dinners for my swimmer was worth it. Had almost everything we needed. Handy addition would be measuring cup and sharp knife. Amazing staff - coming from Calgary where customer service is extremely poor it was a delightful experience! June 19, 2014
Rated 5.0 out of 5.0 by spacious room and comfortable room The room was very large, the bed very comfortable. The room was also quite quiet at night. June 18, 2014
Rated 1.0 out of 5.0 by Over priced and won't be back Over priced and won't be back. I was told supply and demand at standard room rate. June 14, 2014
Rated 5.0 out of 5.0 by Great Service Had no issues when I showed up. They even upgraded me to a suite!! June 12, 2014
Rated 5.0 out of 5.0 by Great room for my purposes. I needed ground floor room near exit to move several heavy cases in and out of my room. Staff were able to accommodate. Very happy with my two day stay. June 11, 2014
Rated 5.0 out of 5.0 by Fantastic Great value rooms and staff. Breakfast is gross. No matter will be back every time. June 8, 2014
Rated 5.0 out of 5.0 by Great Stay Stayed one night passing through with 4yr old and 18 mo old and our dog and cat. Stayed in the awesome kid suite, lots of space, kids had own tv to watch kid shows. They loved the mural on the wall. Very thankful that they accepted pets. The biggest hit was the waterslide and pool area. The slide was great!! Would book here first on next visit to the area. June 2, 2014
Rated 5.0 out of 5.0 by Get the Family Suite!! Anyone needing a break from travel with kids get the Family Suite, it is not cheap but with a kids own bedroom with an Xbox, a DVD player and 2 beds,Plus with a kitchen with cooktop was nice. We were so tired of traveling that we just ordered in take out, with all the dishes and silverware there and an apartment size fridge for the left overs was a really nice touch. There were 3 flat screen TV'S on in the kids bedroom one in the parrents bedroom and one in the living area. We will defiantly be back! The pool is large and with the water slide in exiting to its own catch basin it keeps people from running into other swimmers. May 23, 2014
Rated 5.0 out of 5.0 by Reward Program My only comment is that the level status expires each year. You should take into consideration the continuous loyalty of your clients and not have them restart from scratch and work on an overall accumulated point system. May 19, 2014
Rated 5.0 out of 5.0 by Hotel is awesome!! We have stayed here a few times. The rooms are always clean. Staff knowledgeable. Property easy to find...........close to shopping. I would recommend staying here to anyone looking for a great hotel in Medicine Hat. April 28, 2014
Rated 4.0 out of 5.0 by Very comfortable. Very quiet .however there was problem with heat control. I would recommend this facility to anyone travelling. Our experience there was excellent. There was a problem with the heat control in our room.Toocold. However the manager dealt with it in a very reasonable professional matter. The staff were excellent. Clay Paget. From Regina April 3, 2014
Rated 5.0 out of 5.0 by Home Away From Home We visit Medicine Hat often & Holiday Inn has become our home away from home. They have never let us down. The staff is very friendly and don't hesitate to go the extra distance to ensure your comfort. We look forward to our next visit ! March 26, 2014
Rated 5.0 out of 5.0 by Right at home Amazing staff, friendly and extremely attentive, the breakfast was the best and the ladies tending are friendly and caring, clean comfortable room, warm and inviting, I like it better then the Palliser Calgary, here the staff does not behave like they own the hotel they behave like you are a guest in their home. March 15, 2014
Rated 5.0 out of 5.0 by Great Service & friendly staff We had a king room - Room 301 at the end. It was very nice and quiet and very relaxing. The staff at the desk were very accommodating and the breakfast was good. We have stayed a number of times and felt the breakfast wasn't quite as nice (less choices) that we had in the past but still good. We would recommend this hotel and great if you like the pool & slide. March 13, 2014
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