Rated 4.0 out of 5 by 292
Rated 1.0 out of 5.0 by Miami Tom Worst experience ever
Spent my 4th of July in a room that the sink was broken and was not fixed. The shower was broken also. The bath tub was full of water that I had to drain.. At no time was I compensated or asked if I would like to move to another room.
July 10, 2014
Rated 4.0 out of 5.0 by Jun73 Great location and good amenities
Just a few meters away from a surfing beach with good amenities are one of the great things I enjoyed during my stay here. Bed was comfortable and the room clean as well. Staff are friendly and accommodating too. Good place to stay for both business and leisure!
My single complain is the dresser drawer. If you accidentally pull the drawer hard enough, it doesn't have a stop on it so it can land on your feet and crunch your toes like what happened in my case. Was a really painful day for me that time and now I have a dying toe nail =( The hotel should fix this for the next guests!
July 10, 2014
Rated 4.0 out of 5.0 by Spagehetti Joe Great Stay !!
Really enjoyed my visit and the accommodation's...
July 9, 2014
Rated 2.0 out of 5.0 by Sarah700 1st time and last
Keeping this short, manager was rude and staff needs a lesson in manners.
The only good thing I guess, It's only 30min from victory cruise which was by far the best thing.
July 9, 2014
Rated 5.0 out of 5.0 by KSCVaca Great beach location
comfortable, clean, quiet room. The beach access is convenient and it is a great secluded beach location.
July 6, 2014
Rated 3.0 out of 5.0 by Family Wedding A number of positives but some big negatives
The Crown Plaza is a great location with a very reasonable room rate, the front desk is friendly, housekeeping was extremely helpful and both the beach and pool are very nice. Those are the positive attributes. The negatives are small rooms and even smaller baths. Nothing in the bath works totally correct; water could only enter the tub through the shower fixture and the stopper in the sink was missing, the toilet would flush if one was persistent. Parking was a major problem! The hotel host events that require parking for local visitors thus leaving hotel guest with the need to park in the lot across the highway and use the pedestrian walk over to cross the highway. This required climbing 2 flights of stairs and descending 2 flights on the opposite side of the road. If a guest has luggage or children, as most do, this is not a pleasant experience. Food in the restaurant was very good and the prices very reasonable but the service was awful.
July 6, 2014
Rated 5.0 out of 5.0 by Dolemike Great Family get-away
Loved the beach location, loved the outdoor dining. It was fun having a band to entertain us during dinner. Pool was very nice, it was great that it was deeper than 5 feet. Shuttle service was very helpful, and the drivers were most helpful and friendly. I would certainly visit this hotel and the Melbourne area again.
July 3, 2014
Rated 3.0 out of 5.0 Decreased service
The restaurant at this facility is fantastic. I have stayed here many times while being gold and platnum member and have been upgraded to beach front and even beach front suite on previous stays. I understand I was there a longer period and did not expect beach front the entire time; however, it was never offered even when I had issues with the phone. The bathroom toilet did not operate correctly and the air conditioner was extremely loud. I do not feel they have put any attention to the rooms; however they are alwasy updating the event areas. I am also always greeted by curteous individuals offering to assist with my luggage. I had to go and ask for a luggage cart and never saw anyone giving assistance. I felt the individual service has drastically decreased at this location.
July 2, 2014