Rated 4.6 out of 5 by 139
Rated 5.0 out of 5.0 by Lorack46 Great Holiday Inn Experience
We found this Holiday Inn to be a great experience. First entering the hotel and checking in with great front desk personnel; getting to our room and finding it clean, comfortable and quiet; and using the gym facilities. The grounds were well maintained. I would highly recommend this Holiday Inn Express to any traveler that is in the Palm Bay, FL area. I would also like to say that Ms. Allen that greeted us when we arrived and made our arrangements is certainly an asset to the Holiday Inn Express chain. She welcomed each person as they arrived and she has the personality that made you feel welcome. You don't always find someone with her personality at the desk when you arrive at hotels.
April 20, 2014
Rated 5.0 out of 5.0 by Fred_R Very comfy bed and clean
We stayed 3 nights and slept better than we do at home. Bed was very comfortable, room and hotel well maintained, looks like new. Breakfast buffet had a lot of choices. Nothing bad to say.
April 2, 2014
Rated 5.0 out of 5.0 by Paraglider Highly recommend!
Clean, great staff, great breakfast choices. I'd definitely stay here again.
March 25, 2014
Rated 5.0 out of 5.0 by Ray In Maryland Spring training visit
This was our 2nd year with these folks in our annual one week visit to see spring training baseball. Entire staff is great and friendly to the guests. I'm sure you can find a better breakfast locally but we find it is what they advertise, good selection just steps from the room every morning. I'm sure if we return next year, this will be our first choice for our stay. What did I like the most??? No surprises.
March 21, 2014
Rated 5.0 out of 5.0 by yvonne22 fantastic service
this is an outstanding hotel with the best manager and staff.
they were all so welcoming friendly and very helpful.they went above and beyond to help us
the hotel is of a very high standard .
the room was fresh and spotlessly clean and a very comfy bed
the pool and hot tub were just the right temperatures and pool area very well kept
breakfast was fresh every morning and the dining area was very well maintained
have stayed at this hotel many times and will continue to do so .thanks again to all the wonderful staff
March 16, 2014
Rated 5.0 out of 5.0 by Jeanson I recommand it
I recommand it for the Staff and service in first position.
the room is very clean, staff are smiling even if it is the same person you met at 10pm and is still at the office a 8am.
Hotel is close to everything, I enjoy the pool and the hot tub.
The price is as I like it.
March 10, 2014
Rated 5.0 out of 5.0 by ReviewsByCH Loved it here
Really enjoyed our stay. Everything was great. Enjoyed hot breakfast, and the big room. Enjoyed the prices, and ability to book a last minute reservation. All staff members were helpful AND VERY friendly. It is close to the highway, and very convenient to get to.
March 2, 2014
Rated 5.0 out of 5.0 by Neatgirl Love the pillows and very clean
We enjoyed our stay here. We found the hotel clean and comfortable. We loved the pillows. We did not get breakfast so cannot comment on that but the area looked clean. The staff was very friendly and helpful.
February 16, 2014
Rated 5.0 out of 5.0 by Bugtoo Frequent. IHG stayer
What a beautiful hotel. Rooms are wonderful. Comfy beds white soft big towels after a hot shower staff are all exceptional and very helpful y pets. Adored them with a lot of sloppy kisses we always return here when we are in town,
February 11, 2014
Rated 5.0 out of 5.0 by Beachgirl42 By Far the Best Pet Friendly Motel Ever
From my first conversation with Holly to the last with Amanda, the staff was exceptional. Beautiful and clean suite. Comfortable bed and good wifi. Having the Pet Rooms on the first floor was wonderful. If I had to make a suggestion for improvements I think the one thing that would make it better for pet owners is if there was more grassy area to walk the pet away from cars. Since my granddaughter lives in the area I will definitely be returning and I will stay at this facility. I wish all Pet Friendly Motels would provide such great accomodations.
February 10, 2014
Rated 5.0 out of 5.0 by Traveling old fogies Excellent value
We chose to stay at this location on our way down to the Florida keys, primarily because of its location close to the highway and the reasonable price. After checking in, we drove a short distance to Ocean Drive, ate at The Fish Shack and found a spot to park at the ocean front and walk a bit. Nice perks only a few minutes away without paying a big price. The Holiday Inn Express was clean, comfortable and a great value and we would recommend it.
February 5, 2014
Rated 1.0 out of 5.0 by lisafl worst stay ever!
Well to begin with at check in the young lady at the desk was putting rubber bands on her braces. Next she gave us a dirty room then made us wit to get a new room till she figured out why the first room was dirty. Next morning the same young lady from the night before shorted me ten dollars. Then my phone didn't work, after asking the front desk for a new phone I was told they didn't have any other phones. After insisting on a phone they gave me another one thatd dnt work. I wrote the GM an email outlining my complaints he wrote me a letter with a number of miss spelled words and errors. Then charged me a 150.00 charge for smoking??? I don't smoke and when I ccomplained he told me go be quiet and shut up.. for the remainder of my stay I felt very uncomfortable and checked out a week Early to go to a different hotel. When checking out he needed to insult me one more time by saying he needed to check the room before giving me my deposit back. Horrible Gm ruined my week
February 3, 2014
Rated 5.0 out of 5.0 by Lily from the Lake A Benchmark Hotel
We found this hotel to be a sparkling gem of the Holiday Inn Express. We thought the hotel was brand new because it was in such excellent condition. The lobby was bright and spacious and the furniture was very comfortable. It was a lovely spot to grab a cup of tea and read the newspaper.
The cleanliness of the hotel was superior. The front desk and hotel staff were all friendly and professional.
The location was a bit out from where we needed to be, but overall, worth the drive. I wish all Holiday Inn Express locations could be as well cared for as this one.
January 20, 2014
Rated 5.0 out of 5.0 by tasha1476 WONDERFUL
Wonderful hotel and great staff. I would highly recommend this property. Near a favorite restaurant of ours.
January 11, 2014
Rated 4.0 out of 5.0 by HDK0253 The room was outstanding. The service was very good.
As for the accomodations, you could not ask for better. The cleanliness, comfort and pleasant decor was great. However, I am unhappy with the original check in. After making a reservation for 3 nights and guaranteeing late arrival with my credit card, upon arrival I was informed that the reservation was only for one night and that the only rooms available for three nights was either a downgrade or an upgrade. Nothing available for three nights with the size room that I had reserved. So, I had to upgrade to get three nights accomodations at a more expensive rate. When I informed the clerk that I was an AARP member, I was told that the rate couldn't be changed. That the membership should have been mentioned at the time of the reservation. I explained that my daughter had made the reservation and wasn't aware that I was a member. I was then informed that it didn't matter, she could not adjust the rate. I almost went to another hotel, but the cleanliness of the room won over.
I would recommend this hotel, but would caution everyone to make sure that all information needed is given at the time of the reservation, because I don't believe anyone on duty at the desk has authority to make changes to accomodate for mistakes. in my opinion this is not the definition of excellent customer service.
January 2, 2014
Rated 3.0 out of 5.0 by apuka Second floor allows smoking
After assigning us Room 225 we discovered the hallways reeked from smoke… We were not informed that there would be smoking allowed on that floor.. We should have been asked if we minded being on a smoking floor, It made coming and going to the elevator a nasty experience.. Upon leaving we inquired at the front desk and that is when they told us it was a law in Fla. that they have some rooms assigned for smoking… Also the towels were hard and scratchy…
January 2, 2014
Rated 4.0 out of 5.0 by Angees Nice welcome by front desk
Overall nice hotel as you know what you get with hie. My suggestion would be not to close breakfast exactly at 9:30 hrs as guests are still showing up (late) and some flexibility in this field would certainly be appreciated!
January 1, 2014
Rated 5.0 out of 5.0 by Rowlett66 Texas Public Works Guy
Everything was outstanding and PK is someone who defines amazing customer service. We will be back.
January 1, 2014
Rated 5.0 out of 5.0 by Mizos Family Awesome experience!!!
Very nice Hotel. Clean rooms, nice staff...very friendly and professional..(Tiffani).
December 30, 2013
Rated 4.0 out of 5.0 by JCNC We enjoy Palm Bay HIE
We always enjoy the Holiday Inn Express in Palm Bay. It's convenient, clean, excellent staff and great coffee and breakfast. This visit the a/c was rather loud in the room - it was a blast! Overall, we highly recommend this as a home away from home.
December 29, 2013
Rated 5.0 out of 5.0 Great Place to stay
My family and I have stayed here for the past several years during the Holiday Seaons as well as during other " Family Gatherings" We love the location , the excellent service, the great staff members,and the "free breakfast" is a sweet addition We highly recommend you consider staying here, you will thank us
December 29, 2013
Rated 5.0 out of 5.0 by GatorLadyMcB An absolutely wonderful experience!
The room was perfect and the staff so thoughtful. Really appreciate the excellent service and want to thank PK for all his service!
Merry Christmas to you all!
December 29, 2013
Rated 5.0 out of 5.0 by wmtice Clean
Great place to stay. I stayed here on my way to a cruise for 2 years now and it has been very clean and had a good breakfast. Thanks for a job well done.
December 24, 2013
Rated 5.0 out of 5.0 by Kperaino Great customer service
Erin and Hollly excel at customer service and freindliness.
December 21, 2013
Rated 5.0 out of 5.0 by Dontheroad Great stay.
As usual we had a great stay at a Holiday Inn Express. Olive Garden right across the parking lot. Front Desk was very nice.
December 20, 2013
Rated 4.0 out of 5.0 by bigtfla room and breakfest area
excellant hotel , but they got cheep on some esensials , in the room the bars of soap were so small they slid out of your hands while you were trying to use them , and the facial tissue was so bio-degradable that it started to disintragrate while you were using it ! in the breakfest area the plastic ware was the worst i have ever seen , it was so flinsey your fingers worked better , not to mention my bagle was not a day old , it was a week old !!!!!
December 14, 2013
Rated 5.0 out of 5.0 by Sunriseresidents2 great service as always
My and I stay at least 2x monthly.Everything gets better each stay.
December 11, 2013
Rated 5.0 out of 5.0 by wolvrn stayed here for the second year in a row...Fantastic!
We came down for a wrestling tournament and for the second year in a row ..THIS IS THE PLACE TO STAY! Easy,early check-in...super friendly staff...clean room,pool,hot tub,work-out room,laundry....everything! There were several teams here,but it was quiet. The breakfast was super and they didn't mind that we packed it up to go...ate after weigh-in Sat. morning. My son graduates this year,but we will stay here again anytime business takes us here. Great job!
December 10, 2013
Rated 5.0 out of 5.0 by Fiedel Stop over
Staff was very friendly and polite! Helpful with recommendations! Hotel was easy to find. I enjoyed the stay pretty much!
December 10, 2013
Rated 5.0 out of 5.0 by joseph0630 Unexpected surprise
We actually hadn't planned on staying in Palm Bay but our car broke down and we didn't have a choice. I got on Trip Advsiors and this place was recommended. Glad it was, the staff couldn't have been any nicer. With it being Thanksgiving Day when we checked in, Erin at the front desk was calling all over to see who was open for dinner and within walking distance. She was fantastic. Then Patrick took over the next day and was superb. I highly recommend this Holiday Inn Express to anyone, beautiful town, great location and excellent staff.
Thank you for making our crisis bearable!!!!!
December 5, 2013