Rated 4.6 out of 5 by 161
Rated 5.0 out of 5.0 by Bugtoo Frequent. IHG stayer
What a beautiful hotel. Rooms are wonderful. Comfy beds white soft big towels after a hot shower staff are all exceptional and very helpful y pets. Adored them with a lot of sloppy kisses we always return here when we are in town,
February 11, 2014
Rated 5.0 out of 5.0 by Beachgirl42 By Far the Best Pet Friendly Motel Ever
From my first conversation with Holly to the last with Amanda, the staff was exceptional. Beautiful and clean suite. Comfortable bed and good wifi. Having the Pet Rooms on the first floor was wonderful. If I had to make a suggestion for improvements I think the one thing that would make it better for pet owners is if there was more grassy area to walk the pet away from cars. Since my granddaughter lives in the area I will definitely be returning and I will stay at this facility. I wish all Pet Friendly Motels would provide such great accomodations.
February 10, 2014
Rated 5.0 out of 5.0 by Traveling old fogies Excellent value
We chose to stay at this location on our way down to the Florida keys, primarily because of its location close to the highway and the reasonable price. After checking in, we drove a short distance to Ocean Drive, ate at The Fish Shack and found a spot to park at the ocean front and walk a bit. Nice perks only a few minutes away without paying a big price. The Holiday Inn Express was clean, comfortable and a great value and we would recommend it.
February 5, 2014
Rated 1.0 out of 5.0 by lisafl worst stay ever!
Well to begin with at check in the young lady at the desk was putting rubber bands on her braces. Next she gave us a dirty room then made us wit to get a new room till she figured out why the first room was dirty. Next morning the same young lady from the night before shorted me ten dollars. Then my phone didn't work, after asking the front desk for a new phone I was told they didn't have any other phones. After insisting on a phone they gave me another one thatd dnt work. I wrote the GM an email outlining my complaints he wrote me a letter with a number of miss spelled words and errors. Then charged me a 150.00 charge for smoking??? I don't smoke and when I ccomplained he told me go be quiet and shut up.. for the remainder of my stay I felt very uncomfortable and checked out a week Early to go to a different hotel. When checking out he needed to insult me one more time by saying he needed to check the room before giving me my deposit back. Horrible Gm ruined my week
February 3, 2014
Rated 5.0 out of 5.0 by Lily from the Lake A Benchmark Hotel
We found this hotel to be a sparkling gem of the Holiday Inn Express. We thought the hotel was brand new because it was in such excellent condition. The lobby was bright and spacious and the furniture was very comfortable. It was a lovely spot to grab a cup of tea and read the newspaper.
The cleanliness of the hotel was superior. The front desk and hotel staff were all friendly and professional.
The location was a bit out from where we needed to be, but overall, worth the drive. I wish all Holiday Inn Express locations could be as well cared for as this one.
January 20, 2014
Rated 5.0 out of 5.0 by tasha1476 WONDERFUL
Wonderful hotel and great staff. I would highly recommend this property. Near a favorite restaurant of ours.
January 11, 2014
Rated 4.0 out of 5.0 by HDK0253 The room was outstanding. The service was very good.
As for the accomodations, you could not ask for better. The cleanliness, comfort and pleasant decor was great. However, I am unhappy with the original check in. After making a reservation for 3 nights and guaranteeing late arrival with my credit card, upon arrival I was informed that the reservation was only for one night and that the only rooms available for three nights was either a downgrade or an upgrade. Nothing available for three nights with the size room that I had reserved. So, I had to upgrade to get three nights accomodations at a more expensive rate. When I informed the clerk that I was an AARP member, I was told that the rate couldn't be changed. That the membership should have been mentioned at the time of the reservation. I explained that my daughter had made the reservation and wasn't aware that I was a member. I was then informed that it didn't matter, she could not adjust the rate. I almost went to another hotel, but the cleanliness of the room won over.
I would recommend this hotel, but would caution everyone to make sure that all information needed is given at the time of the reservation, because I don't believe anyone on duty at the desk has authority to make changes to accomodate for mistakes. in my opinion this is not the definition of excellent customer service.
January 2, 2014
Rated 3.0 out of 5.0 by apuka Second floor allows smoking
After assigning us Room 225 we discovered the hallways reeked from smoke… We were not informed that there would be smoking allowed on that floor.. We should have been asked if we minded being on a smoking floor, It made coming and going to the elevator a nasty experience.. Upon leaving we inquired at the front desk and that is when they told us it was a law in Fla. that they have some rooms assigned for smoking… Also the towels were hard and scratchy…
January 2, 2014
Rated 4.0 out of 5.0 by Angees Nice welcome by front desk
Overall nice hotel as you know what you get with hie. My suggestion would be not to close breakfast exactly at 9:30 hrs as guests are still showing up (late) and some flexibility in this field would certainly be appreciated!
January 1, 2014
Rated 5.0 out of 5.0 by Rowlett66 Texas Public Works Guy
Everything was outstanding and PK is someone who defines amazing customer service. We will be back.
January 1, 2014
Rated 5.0 out of 5.0 by Mizos Family Awesome experience!!!
Very nice Hotel. Clean rooms, nice staff...very friendly and professional..(Tiffani).
December 30, 2013
Rated 4.0 out of 5.0 by JCNC We enjoy Palm Bay HIE
We always enjoy the Holiday Inn Express in Palm Bay. It's convenient, clean, excellent staff and great coffee and breakfast. This visit the a/c was rather loud in the room - it was a blast! Overall, we highly recommend this as a home away from home.
December 29, 2013
Rated 5.0 out of 5.0 Great Place to stay
My family and I have stayed here for the past several years during the Holiday Seaons as well as during other " Family Gatherings" We love the location , the excellent service, the great staff members,and the "free breakfast" is a sweet addition We highly recommend you consider staying here, you will thank us
December 29, 2013
Rated 5.0 out of 5.0 by GatorLadyMcB An absolutely wonderful experience!
The room was perfect and the staff so thoughtful. Really appreciate the excellent service and want to thank PK for all his service!
Merry Christmas to you all!
December 29, 2013
Rated 5.0 out of 5.0 by wmtice Clean
Great place to stay. I stayed here on my way to a cruise for 2 years now and it has been very clean and had a good breakfast. Thanks for a job well done.
December 24, 2013
Rated 5.0 out of 5.0 by Kperaino Great customer service
Erin and Hollly excel at customer service and freindliness.
December 21, 2013
Rated 5.0 out of 5.0 by Dontheroad Great stay.
As usual we had a great stay at a Holiday Inn Express. Olive Garden right across the parking lot. Front Desk was very nice.
December 20, 2013
Rated 4.0 out of 5.0 by bigtfla room and breakfest area
excellant hotel , but they got cheep on some esensials , in the room the bars of soap were so small they slid out of your hands while you were trying to use them , and the facial tissue was so bio-degradable that it started to disintragrate while you were using it ! in the breakfest area the plastic ware was the worst i have ever seen , it was so flinsey your fingers worked better , not to mention my bagle was not a day old , it was a week old !!!!!
December 14, 2013
Rated 5.0 out of 5.0 by Sunriseresidents2 great service as always
My and I stay at least 2x monthly.Everything gets better each stay.
December 11, 2013
Rated 5.0 out of 5.0 by wolvrn stayed here for the second year in a row...Fantastic!
We came down for a wrestling tournament and for the second year in a row ..THIS IS THE PLACE TO STAY! Easy,early check-in...super friendly staff...clean room,pool,hot tub,work-out room,laundry....everything! There were several teams here,but it was quiet. The breakfast was super and they didn't mind that we packed it up to go...ate after weigh-in Sat. morning. My son graduates this year,but we will stay here again anytime business takes us here. Great job!
December 10, 2013
Rated 5.0 out of 5.0 by Fiedel Stop over
Staff was very friendly and polite! Helpful with recommendations! Hotel was easy to find. I enjoyed the stay pretty much!
December 10, 2013
Rated 5.0 out of 5.0 by joseph0630 Unexpected surprise
We actually hadn't planned on staying in Palm Bay but our car broke down and we didn't have a choice. I got on Trip Advsiors and this place was recommended. Glad it was, the staff couldn't have been any nicer. With it being Thanksgiving Day when we checked in, Erin at the front desk was calling all over to see who was open for dinner and within walking distance. She was fantastic. Then Patrick took over the next day and was superb. I highly recommend this Holiday Inn Express to anyone, beautiful town, great location and excellent staff.
Thank you for making our crisis bearable!!!!!
December 5, 2013
Rated 5.0 out of 5.0 by CPMG Clean and fresh, nice staff, great breakfast! Can't get much better!
It's a great hotel close to all and super clean! Stayed in a suite for 4 nights. Beds were comfy with a firm and soft pillow to sleep with! Definitely going to stay again for the third time when we visit family in Palm Bay! The breakfast was great also...lots to offer.
December 3, 2013
Rated 4.0 out of 5.0 by Christy07 Nice hotel could change a few things
Room was a little noisy with surrounding rooms perhaps dogs are allowed stay there
Keep up with maintenance dryer wasn't working for a few days
Breakfast staff polite and nice as was front desk
Nice place convenient to 95 and have stayed in others in Florida getting better yearly
November 29, 2013
Rated 5.0 out of 5.0 by tom32 Guest service
The staff at this hotel is very attentive to the guests needs and comfort
October 27, 2013
Rated 5.0 out of 5.0 by Junieg I can't say enough!
After spending seven days and nights at this wonderful establishment I could not be more happy. The management in the breakfast people all were outstanding. I can't say enough about PK and Tiffany they were outstanding. The professionalism is amazing and the past 2 stays that I have been there would make me stay again. I have stayed at other hotels in the area 2 times before staying here and will never stay anywhere else thank you so much for making us feel at home my wife and I truly appreciate it.
October 26, 2013
Rated 5.0 out of 5.0 by Querida Quiet and clean
Only negative was the pool, both days the pool was in need of cleaning. I exercise in the water for my back and was not able to.
October 24, 2013
Rated 3.0 out of 5.0 by atlantasusan stayed here twice
First time was great, this time was a check in nightmare. 6:30 PM and there were 5 people in line trying to check in, phone ringing from guests and potential guests calling. Young lady was doing the best she could with no help. took me half an hour to get my room key. Crazy... Manager next day told me someone had called in sick, my thought was management needed to come in and help then.
October 19, 2013
Rated 5.0 out of 5.0 by Griego54 Fantastic "One Night" Experience
We had a great time at this hotel. Very clean, great staff. Good breakfast. Good amenities. Very spacious room.
HAD A BLAST!!! WOULD DEFINITLY STAY AGAIN!!! GET THE EXECUTIVE SUITE AND JOIN IHG REWARDS FOR PRIORITY CLUB MEMBERSHIP.....
October 16, 2013
Rated 4.0 out of 5.0 by RVHR Friendly and clean property in Palm Bay
Good newer property on busy Malabar road, well located as set back from the road and is very quiet. rooms are standard HI level, but the people at this property make it warm and appealing, as does the quiet atmosphere. The internet is quite fast and breakfast adequate. One of the ladies at the front desk Tiff is outstanding and genuinely makes a difference at this hotel.
October 7, 2013