Rated 4.0 out of 5 by 288
Rated 2.0 out of 5.0 by Rlgr Disappointing
Having a choice of two decent hotels in the area for my family and needing 10 rooms. We went with this hotel bc of the extra amenities. But they said the air conditioners are noisy, rooms are mildew smelling, and the bathrooms look like they are in need of repair....disappointing since this is a hotel that was completely redone after hurricanes several years ago and under went a 2 year remodeled.
January 1, 2014
Rated 3.0 out of 5.0 by Ave71 No more
We have stayed here several times before........and each time the experience gets worse!
The staff are very impersonal.....seem more concerned with the wedding parties and other functions than the hotel guests.
January 1, 2014
Rated 5.0 out of 5.0 by PatnCheryl Oceanfront Suite
Our suite had a large balcony with an excellent view. We would recommend this hotel to our friends and family.
December 31, 2013
Rated 3.0 out of 5.0 by hotwater ac made noise everytime it came on
got ready to get in shower all clothes off had no hot water it came on an hour later but no one told us in advance I had to call the desk to find out while no clothes on made us late for dinner reservations.
December 29, 2013
Rated 5.0 out of 5.0 by LisaGW Comfortable bed and knowledgable staff
Best nights sleep in a hotel - the bed was so comfortable.
And thank you to the front desk for excellent recommendation for dinner.
December 27, 2013
Rated 5.0 out of 5.0 by kittydebee great view and wonderful staff
staff is most helpful and accomodating, the view is terrific, food was wonderful = only wish the bathroom sink/vanity was a little more spacious - love to stay here again!
December 23, 2013
Rated 2.0 out of 5.0 by AaroTravel Beach & Go
We are beach people. So there's an automatic plus. The service will get you a key to your room, but that's it. The rooms do not have great views of the beach, only the suites facing the beach do. Even though they were less than have full, we were put in a side view room as close to the street as you could get. From the pool and the beach, I could tell the view didn't get much better. Who goes on vacation to sit in the room anyway? It would have been nice if they would have tried. We were flat out denied. My wife has been a travel agent for 17 years and we have stayed all over the world in the past 25 years. So I am saying from experience, we were lied to. That's not good customer service, but if you want to stay on the beach with a pool, bed, & bath, it still works fine. It’s run like a full service resort with no service.
December 21, 2013
Rated 5.0 out of 5.0 by VinVic Great location on Beach, staff always a pleasure
I have stayed hear before and always enjoy the staff, location, and room. With the renovations completed about a year ago, the lobby, rooms, and common areas are even better. I look forward to staying here on my next visit to the Melbourne area.
December 18, 2013
Rated 5.0 out of 5.0 by RickSII Even better after the remodel
My wife and I have stayed at the Crowne Plaza Melbourne-Oceanfront numerous times. This was our first stay since the remodel was complete. The hotel was already great, now it is awesome. Had drinks and appetizers on the deck - love the new furniture and got introduced to Dobel Tequila by Simon! Beautiful Hotel, highly recommend, had a great stay.
December 18, 2013
Rated 5.0 out of 5.0 by guadalupe one night stay
clean room.comfortable bed.great ocean view.marisol restaurant great food.this comments included las time we where there.love this hotel.
December 17, 2013
Rated 2.0 out of 5.0 by casey46504 Not Set up to handle guest and events together.
During the stay there were several events going on at the hotel which made for a crowded situation. The dining room was closed off to guest leaving only the deck area to eat at which was accessed by walking through the swimming pool area, then walking through one of the events with those people looking at you like you were invading their territory. As their event continued on, they started expanding from their event area into the deck dining room area, again crowding out the guest staying at the hotel.
After dinner my wife and I wanted to walk the beach, however the only area to access the beach was right through the middle of one of the events, again with the people in that event giving us dirty look for walking through “their area.” Coming back into the lobby after our walk the lobby was extremely crowded and loud.
We left the property for a while, upon returning we found no parking spaces available on the north or south side of the hotel, but in turn had to park in the overflow area across the street. My opinion is that event parking should be across the street with guest parking in the adjoining parking lots to help with ease of carrying luggage, also considering at some point those for the event will be leaving that night and the group that was there when we were there were very loud when they left. Again parking across the street would help cut down on the noise level for those staying at the hotel. Leaving the next morning there were many parking slots open from the event people the night before again making it frustrating having to haul our luggage up the three flights of the bridge to get to our car in the overflow parking. Overall not a well thought-out way to integrate guest and special events, especially when you are taking away amenities such as the inside dining room from guest…
December 15, 2013
Rated 5.0 out of 5.0 by Tommy52 Great stay at the beach
I had a wonderful time at your hotel! The staff was marvelous, especially Jared at the desk at Katie at the bar! I will come back many times! I highly recomend your hotel!
December 1, 2013
Rated 5.0 out of 5.0 by BEbm Great wedding
We picked the Crowne Plaza because they had a beautiful outside deck that rests delicately against the ocean. Our guests loved the view-even on a cloudy day.
The hotel has renovated the building and the new colors are bright, light and "happy." All rooms have a refrigerator and microwave, The ballrooms are also very modern.
At first, I hated the idea of a ballroom reception, but after viewing the Crowne, I loved the idea of the ceremony and cocktail party on the deck outside and then using the ballroom for the reception. It was a great change of scenery. I had 80 guests (all out of town) and had plenty of room for the cake, DJ, photo booth and dance floor in the smaller ballroom.
Lauren, the wedding coordinator and Allie, in guest services were wonderful. VERY organized and answered all my questions very quickly.The wedding packages are not only affordable, but all the packages offer tons of food. Lauren will work with whatever you want, so if you want to change the menu slightly, she will get it done. We had a few minor changes three days before our wedding and Lauren was right by our side to make sure everything was completed.
As I mentioned Allie, in guest services, she was a wonderful help with planning the guest rooms, gave us updated guest lists often and was extremely professional if any issues occurred (only one very minor room issue and the problem was quickly solved). I would also like to mention the Bartender that week (Arty, I believe) he bought my husband and I a round when we first arrived at the hotel.
The Hotel is located in a wonderful community. I was beyond happy having my wedding there, so were my guests. My guests flew from OH & WI and they had tons to do. they relaxed on the beach, took surf lessons, went to the Kennedy Space Center, went golfing, etc..
November 28, 2013
Rated 4.0 out of 5.0 by longwoodfl overall good
For an older hotel the property was in excellent shape. The only negative part of our stay was the fish chowder we ordered through room service.Talk about leaving a bad taste in your mouth!
November 27, 2013
Rated 2.0 out of 5.0 by IKOh Security breach
During my stay, I have left the do not disturb sign outside my door, I was surprise to see that laundry was send to my room despite the do not disturb sign and while I was out of the room.
November 27, 2013
Rated 4.0 out of 5.0 by retreat911 Great Stay!
I had a great but all-too-brief stay at this hotel. I had a wonderful room that was both quiet and comfortable. Proximity to the beach was amazing and I would highly recommend a visit.
November 25, 2013
Rated 5.0 out of 5.0 by MN894LCB Accomodating
Would definitely recommend to friends and return in the future
November 25, 2013
Rated 4.0 out of 5.0 by jwm309 Beach location
The hotel was very nice, maid service was a little slow but always completed. The hotel was right on the beach, For the cost it was a good value. Would stay again if in the area.
November 21, 2013
Rated 5.0 out of 5.0 by Lena83 Great Stay!
My husband surprised me with a Staycation at this beautiful hotel in an oceanfront suite. (Room 575) It was GORGEOUS!! The views of the ocean and sunset were amazing. The staff and played along when I made reservations for brunch. See my husband also threw me a surprise party disguised as brunch at the hotel too! Everything was perfect! Staff was respectful, food and bloody mary bar were fantastic! I highly recommend the rooms at this hotel AND their onsite catering!!! The Crowne made my husband look awesome!!! :) And he really is just awesome.. :) Thank you everyone!!!
Also- get a rewards card if you don't already! It just makes sense.
November 21, 2013
Rated 5.0 out of 5.0 Fantastic Stay
The Suite was perfect for my family. The ocean view provided a breathtaking sunrise!
November 18, 2013
Rated 5.0 out of 5.0 by G123456 Great stay
Nice room and service. All staff was great. Room staff as well as dinning and front desk.
Only drawback is one night the winds were 40 MPH from the north and my north facing room was very noisy.
I would / will return to this property.
November 15, 2013
Rated 4.0 out of 5.0 by Califloridokie Repeat Customer, some caveats
I have stayed at this hotel several times over the past few years.
It is a mostly pleasant, reasonably priced facility. My latest visit was marred only by the "breakfast buffet" experience, which was remarkable for the complete inattention of the service staff - we never got even a glass of water and I literally had to seek out someone to give me a check to pay, which by the way was $30+ for two. Not a bank-breaker but a little hefty for scrambled eggs and a muffin. (Prices were not posted anywhere obvious and we just dove in to the buffet when it became clear that no one was going to emerge reasonably promptly to ask us what we wanted to order; meanwhile we needed to eat-and-go in order to catch our plane.)
On the way out of the hotel I reported our experience to the desk clerk, whose indifference was plain, and certainly different than what I have experienced at the Crowne Plaza in the past.
Still, it's on the beach at Melbourne - clean, comfortable - and the staff are usually much better. That counts for a lot. I chalk it up to a bad customer-service day, and will in fact return.
November 14, 2013
Rated 5.0 out of 5.0 by TnDs2006 Great Service
We reserved the Ocean Package but the day we arrived it was extreemly windy...the front desk indicated to us that we could still have the package (sitting on beach with umbrella & drinks, two breakfasts) but that it probably wouldn't be very comfortable with the high winds. They offered us the regular room rate instead of the package. They also let us have late check out the next day since the winds had died down and we wanted to walk on the beach. We appreciated the advice and we saved $50.00. We still had a great stay and would definately stay there again!
November 9, 2013
Rated 5.0 out of 5.0 by cor10ee Great time!
We were there for a wedding; the bridal suite was beautiful, clean and spacious. (I was the matron of honor.) My husband and daughter (who arrived a day later than me) were able to check in a little early. The wedding on the beach was spectacular - Lauren did a beautiful job! Food was great. Just wish we'd been able to spend a little more time at the hotel, and on the beach. I'd definitely recommend this hotel to friends or family visiting the area, and would stay again.
November 8, 2013
Rated 4.0 out of 5.0 by October22 Bed and linens
I found the sheets to be rough and uncomfortable. Expected softer.
October 28, 2013
Rated 2.0 out of 5.0 by DLenoge No upgrade for Ambassador members
I have been told that upgrade is not possible. When I decided to become an Ambassador mamber I expected that by continuously staying with IHG I wiuld enjoy full loyalty program benefits. However, it turned differently - company either cannot keep its promisses or does not appreciate its customers.
October 26, 2013
Rated 4.0 out of 5.0 by euginee very comfortable
we had excellent service and assist from all staff... we base our stays on service and ihg has won our return visits to all areas where they are located... thank you so much for the great experience as we were there for a sad occasion.... you made it so much more bearable...
October 24, 2013
Rated 4.0 out of 5.0 by Anthony1967 Pleasent Hotel
Lovely hotel on the beach, friendly staff & great entertainment on the weekend.(live Music outside on the deck). This is my fifth visit, will return again.
October 24, 2013
Rated 3.0 out of 5.0 by Jeff134 Two problems
Toilets ran all night, mine and the one next door. So loud I couldn't sleep well.
The restaurant was sub-par. Menus where filty and the food was below average. Hard to understand, considering it wasn't crowded.
I would not choose to have dinner there again.
October 21, 2013
Rated 5.0 out of 5.0 by atlantasusan Beautiful Ocean Front Room
I love this Crown Plaza location. Third time I have stayed there in the last month. Ocean Front room had an incredible view.
I was there for the Tuesday night IHG club social. It is a very nice way to recognize we who stay at IHG properties all the time.
See you next week.
October 19, 2013