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Rated 4.1 out of 5 by 83 reviewers.
Rated 3.0 out of 5.0 by Average because of the small stuff Hotel is almost renovated and the rooms are good. I have stayed several times at this hotel and it unfortunately never wows me. The staff are hit and miss. They are either fantastic or they just don't care (FYI the breakfast ladies are the best in any Holiday Inn I have been at so it is a great way to start the morning). The hotel is clean and it has everything you need, but their inability to execute on the small stuff makes it frustrating, especially when you stay for many days over and over. Not replacing the shampoo or coffee, not following up on service requests, no replacing the mugs, leaving cleaning supplies in the room, having to fix the rate when you check in, etc. etc. I know this sounds like nit-picking but it shows their inability to be consistent. Internet has improved greatly over the past year which is great. I continue to stay at this hotel but more for the points than for the experience. October 20, 2014
Rated 5.0 out of 5.0 by comfortable bed The rooms very nice, plenty of space to spread out. It was nice to be able to relax and read on a sofa and not the bed. Breakfast area was very clean and the food was excellent. October 8, 2014
Rated 1.0 out of 5.0 the worst experience ever Room had big dirty stain in floor. Ceiling over table peeling. Carpet very dirty. Child feet became black from walking on carpet. Clerk that check us in was very loud rude and unprofessional. She is in wrong field. When mentioned room status she just stated that she let housekeeping know. They were gone for the day. I would like to request doubled points back to account I was not satisfied at all. October 7, 2014
Rated 5.0 out of 5.0 by Clean beutiful room excellent service Room was very clean and well decorated, bed was very comfortable, room was quiet even though we were close to the highway, staff was very courteuous, freindly, professional and helpful with their knowledge of places to eat and visit while in the area. Breakfast was very good. only problem was we could not use the pool because it along with several other areas were under construction. Even though under construction we did not here any noise from it. overall was a great stay while we were on vacation enjoying memphis sights. October 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Great room for the price! Service is above average! Hostess noticed I was not a rewards member and set up my account and I was able to get credit for my stay! October 2, 2014
Rated 3.0 out of 5.0 by Good bed, quiet room Hotel was under construction when I stayed which didn't help anything. September 22, 2014
Rated 4.0 out of 5.0 by Breakfast The hours were good, but the hot breakfast was not very tasty. September 16, 2014
Rated 5.0 out of 5.0 by Clean, Quiet and Comfortable I had a pleasant stay at the hotel. It was clean and the personnel were attentive and polite. I had some issues with the wireless internet connection but nothing terrible. the bed was comfortable and mostly it was a quiet place to stay with no loud interruptions. the room was well cleaned each day and the breakfast had a good variety. September 16, 2014
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