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Rated 4.0 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. Excellent, friendly staff. Overall good experience. June 3, 2014
Rated 2.0 out of 5.0 by Don't believe everything you read about this place. Front desk gentleman did not get up out of his chair to welcome us and check us in. He finally did when he HAD to in order to give us our keys. It rained that night and the front door area, with tile, had water in it. No signs to indicated wet floor and it was like ice. Almost slipped and fell twice. The "gym" in this place was the most pathetic I'd ever seen! Typical Holiday Inn. May 3, 2014
Rated 5.0 out of 5.0 by Very Pleased Hotel in a good location to access all the spots in the Memphis area I needed to visit. Very clean and although close to a highway, was very quiet. I will stay at this hotel again and will recommend it coworkers, friends and family. April 25, 2014
Rated 4.0 out of 5.0 by Very Good Hotel My stay was almost perfect. the only thing that I do suggest is to give more power to the Wi Fi signal, in my room was weak. Staff is very friendly and rooms are clean and quiet. thank you very much. March 27, 2014
Rated 3.0 out of 5.0 by Nice.....but..... We stayed in Memphis while visiting family. We left to go to dinner, and when we came back, there was a LARGE brown cricket walking across the floor. I understand that when remodeling, things happen, but that was the last time I went without shoes during our stay. The next day we went for breakfast and to do some shopping. We were gone from 10 am until 3:30 pm and no one came to make up our room. We made the bed and I emptied the trash into one of our shopping bags and put it outside the door. It took a long time for that to be picked up. So, not only was our room not cleaned. Our bathroom wasn't cleaned or fresh towels, soap, etc. replaced. It was a disappointing stay. I expect more from Holiday Inn Express. March 20, 2014
Rated 5.0 out of 5.0 by Extra Nice! This hotel is located in a nice area, very close to Collierville. It's very convenient to shopping and restaurants and is located just off Hwy. 385. Staff was very helpful and nice and rooms were very clean. We stayed here unplanned due to weather delays in Arkansas and will definitely stay there again when back in the Memphis/Germantown area. Would highly recommend this hotel. March 10, 2014
Rated 2.0 out of 5.0 by smoky room that needed updating Unfortunately, our experience at this holiday inn express was not positive. We chose Holiday Inn Express based on a good experience the previous 2 nights in Natchez. We arrived late and after we had unloaded and taken everything up to the room, we noticed that the room smelled badly of stale smoke covered by room freshener. Although reasonably clean,the room was tired and in need of repainting. By this time we were too tired to ask for a different room. To make matters worse we realized after getting into bed and turning off the TV, that the road /truck noise was quite loud. The hotel was under renovation and hallways were quite cold. I reported everything to the front desk the next morning with little response and certainly no offer of compensation. In the future I will ask to see the room before checking in. February 27, 2014
Rated 5.0 out of 5.0 by Good place to rest Two of us were moving large trucks to CA and chose to stay in Memphis. The Southwind offered comfortable parking for trucks. The staff was helpful and check in was a breeze. I was recognized as a Platinum member, which was nice. This Hotel was easy to find and easy to return to I-40 west! Plan to stay again. February 19, 2014
Rated 5.0 out of 5.0 by Excellent Service I enjoyed my stay, I have stayed at this property multiples times and really enjoy the rooms and service. February 15, 2014
Rated 5.0 out of 5.0 by Easy highway access with good food choices Nice area with great restaurants very close by. Easy access to Tennessee 385 hwy. good breakfast and clean rooms. Best option for a Memphis trip. February 15, 2014
Rated 5.0 out of 5.0 by Great service, clean room. Great check in experience. Room was clen and staff very helpful and friendly. January 24, 2014
Rated 3.0 out of 5.0 by Check in time is 3PM After driving 9 hours I arrived at 2:50 PM and was told to have a seat cause I cannot check in until 3PM..... January 14, 2014
Rated 5.0 out of 5.0 by Mr. Woods overall great service knowledgeable staff and clean rooms January 12, 2014
Rated 5.0 out of 5.0 by Nice room welcoming staff We spent a nice night at the hotel. Our daughter wanted to stay longer because the room was "awesome." January 1, 2014
Rated 4.0 out of 5.0 by Close to Germantown Good Location west of Memphis old town and next to a Sheraton December 7, 2013
Rated 4.0 out of 5.0 by Poor workout center Room is too small, workout equipment is worn out and OUTDATED. Because the room is too small, unable to equip it with more than 3 stations. Would be nice to have room to stretch out on floor, lift free weights, and have a few more cardio machines. November 17, 2013
Rated 4.0 out of 5.0 by Good stay Everything went fine, only complaint was that the room had a slight smell, not smoke but maybe housekeeping was a little heavy on cleaning agents and that smell lingered. October 22, 2013
Rated 4.0 out of 5.0 by Comfortable room & very spacious Everything was good except they forgot to give me my two wake up calls early the next morning & I almost missed my flight because I was depending on them. October 20, 2013
Rated 5.0 out of 5.0 by Great front desk staff Stayed here one night, close enough to the airport. Hotel was good, but the front desk staff, specifically John, was very inviting, informative of the area and genuinely cared about my comfort. I am on the road 3-4 weeks per month and have never had such great service. I will NOT stay anywhere else whenever I visit Memphis in the future. Thanks John September 24, 2013
Rated 4.0 out of 5.0 by Great service Recently visited area while house hunting and business, the staff was great. I would recommend getting a different pancake maker or maybe just different batter...... September 10, 2013
Rated 4.0 out of 5.0 by Great service Internet was not up. Unable too use it. Price was reasonable. Beds were ok. But noisy. Why do most hotels build next to the freeways or train tracks and put no sound reducing windows in? August 20, 2013
Rated 2.0 out of 5.0 by Smoker in room next to me - on a non smoking floor I had an adjoining room, with a loud couple that was also smoking next door. I called the front desk and reported the smoker and asked to be moved to a room without an adjoining room. I was moved twice over, and was still given an adjoining room. Those doors are extremely thin, and you can hear conversations and TV noise through them. I also had requested a 7AM wake up call, which never occurred. I reported this to the front desk as well. The front desk made a fantastic recommendation for dinner... this was the highlight of my stay. Probably wouldn't return. August 13, 2013
Rated 5.0 out of 5.0 by Very nice !!!! Cathy helped me find a very nice restaurant so I could propose to my sweetheart. We went to supper & she said "yes" after I ask her to marry me. Thank you Cathy. I would recommend this motel to anyone. The staff is wonderful. August 9, 2013
Rated 5.0 out of 5.0 by Simply Wonderful! Was just perfect! When I came in the lady at the front desk was so pleasant and nice to me... The room was clean and beautiful.. Even our cleaning lady was pleasant! She was even nice enough to clean our room while we were in there... Great location, great people, great everything! Would recommend ❤ August 9, 2013
Rated 5.0 out of 5.0 by Great Hotel Great Hotel. Will come back and stay next time I'm staying in Memphis. July 26, 2013
Rated 5.0 out of 5.0 by Great Hotel Great Hotel in a Great Location South of Memphis. Great Service and Staff. July 17, 2013
Rated 3.0 out of 5.0 by Rude service, super slow internet The rooms were clean and comfortable, but while I was checking in, my co-worker was on his cell phone and was ordered (not asked) by a front desk employee to back away from the counter in a VERY rude manner. Internet was unusably slow, could not even check in for my flight, and even timed out while checking email. July 2, 2013
Rated 2.0 out of 5.0 by Worst Experience Ever It all started with check in. They were still in the middle of changing IT systems during the most popular time of check in (between 4:30 and 6:30 PM). As a Platinum Customer my room was not already designated. I was then given two rooms that were already occupied. After the second occupied room I got to sit in the lobby for another hour while they "sorted it out". Finally got a room, that I had reserved a week before, after two hours. WiFi was spotty at best. One night it worked great and the next night, when I needed it, it did not work at all. Computers in the common area were both down so I could not print out my airline tickets in advance. The "gym" has antiquated equipment. The cereal and yogurt were the only good things for breakfast. Room was clean and comfortable. The only reason I will return is because it is the "required" hotel by my company... June 26, 2013
Rated 5.0 out of 5.0 by Great Service Staff so kind, excellent service, good breakfast, and nice gym June 22, 2013
Rated 5.0 out of 5.0 by Always a very nice place to stay We have stayed here several times due to it being halfway to our family. Each time it is delightful. Staff and breakfast attendant were fantastic people. June 16, 2013
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