Rated 4.6 out of 5 by 179
Rated 4.0 out of 5.0 by FamilyKY123 Room description was not accurate
One of their most expensive room options was described on the web site, and on the confirmation page, as "King Beds, two room suite" which having the word "beds" in plural implied a king bed in each room. However, there was only 1 king bed, and a fold out couch in the other room! If I had known this, I would have rented a different room, since I needed two beds. They need to fix this misleading room description on the web site and on the confirmation page. I believe it is a simple typo and not an intention to mislead, but the end result is the same. Also, one of the two A/C units (operating in A/C mode, not heat mode where a burning small is common) had a very strange burning smell, so I did not use it. The staff believed this was normal, but I'm a frequent traveler and have never smelled something like that coming from an A/C unit. I believe it is a faulty unit. The staff is very friendly, and facilities otherwise in great shape.
January 1, 2014
Rated 5.0 out of 5.0 by Chef April Great customer service
Your desk staff were very friendly and helpful. The hostess in the breakfast area was amazing! She was friendly, helpful and informative. A walking billboard for Holiday Inn brand! Way to go!
December 31, 2013
Rated 5.0 out of 5.0 by harvey67 Great staff
The staff is the best part of the stay. The check-in and check-out were easy and pleasant because the staff is great. the only other amenity we used was the Guest Room and the lady did an excellent job of cleaning and presentation. Good job done by all
December 15, 2013
Rated 5.0 out of 5.0 by BOB82977 I RECOMMEND H.I.E. GERMANTOWN
An excellent place to stay. Nice and quiet but close to attractions. Really great experience there!!! THANK YOU!!!!
December 6, 2013
Rated 5.0 out of 5.0 by LeisaU Great Place to stay
This is the hotel where we stay when we decide to stop in Memphis/Germantown. We often travel through the area and have consistently had good experiences staying here.
December 5, 2013
Rated 5.0 out of 5.0 by Char007 Michelle - breakfast server
Michelle was awesome, and made our visit extra special. All the staff were great but Michelle was exceptional! Definitely a 5 in service and personality.
November 25, 2013
Rated 4.0 out of 5.0 by Murray40 Nice clean quiet
Nice clean & quiet. Stayed on a Thursday night & no NFL channel.
November 25, 2013
Rated 5.0 out of 5.0 by RedGateFarm Will definitely stay again!
Quiet (when there aren't sports tournaments in town), off the main street setting; right next to nature trail that runs along the Wolf River (can access the trail from the hotel parking lot); close to everything. Staff was very friendly, pool was nice as was the exercise facility. Will definitely stay here again.
November 18, 2013
Rated 5.0 out of 5.0 by BarbLisa Nice hotel with a very friendly staff.
This a great hotel that has a very friendly staff, especially Rick and Michelle! Would stay here again and highly recommend.
November 18, 2013
Rated 5.0 out of 5.0 by FS826 Memphis Stay
Stay of one night was very pleasant and comfortable. Speedy check in and check out. No issues encountered.
November 16, 2013
Rated 5.0 out of 5.0 by Marine31 Comfortable - Close to attractions - Great Running/walking area
My wife and I thoroughly enjoyed our stay at this HI Express. The staff was super. The area is safe and the best thing if you are a runner or walker is the easy access to a fantastic running trail. Being a runner and my wife a walker it is hard finding everything you want in a hotel but this has it all. I would highly recommend this hotel to anyone wanting a super clean hotel with lots of shopping, eating establishments, etc. I will definitely stay at this location if I have a need to stay in the Memphis area again.
Thanks for your hospitality.
November 11, 2013
Rated 5.0 out of 5.0 by Straw Very comfortable,staff always welcome and friendly.
I have stayed with Rick at another location then followed him to his current location, and as was before he brought his attention to detail with him to Holiday Inn.
November 10, 2013
Rated 5.0 out of 5.0 by JWilk Highly Recommend
So clean, spacious, & comfortable rooms we had at Holiday Inn Express at Germantown, TN. Great location! Any restaurant or store you'd want was available in this great suburb of Memphis. Easy to get to important tourist sites, as well. We heartily recommend this hotel & location!
October 27, 2013
Rated 3.0 out of 5.0 by ArkyTraveler Overpriced for the quality
Comforter had stains.
Bathroom lighting very poor. I guess it is OK if you get up in the middle of the night and don't want to kill your night-vision.
Good hotel if all you need is a place to sleep.
October 24, 2013
Rated 4.0 out of 5.0 by Moto93 Good Room - Amenities needs improvement
The room was excellent. (Clean and Quiet) Stayed on the second floor and needed ice - no ice machine or vending on second floor.(Really need to correct this) The elevator was slow. Breakfast not good.. I've stayed in two other Holiday Inn express in the past two weeks that had same menu, but food tasted better. Will most likely give this location a try again but it needs to improve on items mentioned above.
October 22, 2013
Rated 5.0 out of 5.0 by cream great pool!
Hotel location is quiet and provides easy access to many attractions and restaurants. The pool is like getting into a warm bath, so relaxing after a long day of sight-seeing and walking!
October 21, 2013
Rated 5.0 out of 5.0 by George1016 Great place with a great price
I travel a lot and this hotel is a great hotel and is a bargain.
October 21, 2013
Rated 4.0 out of 5.0 by DixieDeb Our Home Away From Home
We stay at this location regularly. Friendly staff always greet us warmly. Rooms are always clean and spacious, and we're assured of a good night's sleep.
October 19, 2013
Rated 5.0 out of 5.0 by OHTX Very comfortable bed and a great overnight stopping place
On a recent trip from Texas to Ohio, our overnight stop in at the Germantown, TN Holiday Inn Express was excellent from the standpoint of comfort, getting a great rest and a superb bed, and at at place away from the hassle near Memphis. The local variety of restaurants was great too, all along the main street (road) leading from I-30 to the hotel - as noted a perfect stopover point in our travels from Texas to Ohio that we make two or more times per year. This was our first stop here, but it will be our normal stopover point in all future trips. Thanks for the comfort and hospitality.
October 18, 2013
Rated 5.0 out of 5.0 by tiger04299 comfortable bed and great service
I really enjoyed the stay and I would come again, I believe it was in a nice location and things was just fine and I had no complaints
October 15, 2013
Rated 1.0 out of 5.0 by aiden100 Wake up call
We stayed for 2 nights at this hotel and the first morning the wake up call rang at 7 and then 7:05. I asked the girl at the front desk to please make sure it was off because I was on vacation and didn't appreciate being woke up at 7:00 She looked on computer and said she turned it off. The next morning at 7:00 and 7:05 the phone rang and it was wake up call again. I went to Memphis to relax and sleep in, that did not happen. When checking out the girl said oh its turned off. NOT!!!Plus she informed me that I stayed for free. FREE!!!I I paid with priority points nothing free about that. She must not know how many nights you have to stay in order to stay for "FREE". Nothing free about it. So the manager wasn't there and I called him the next day and he said the same thing. It was turned off. Well guess what I didn't make it up. He then asked me what do you want!!!! I said I don't want anything but just wanted him to know how disappointed I was with the stay. Poor management and certain staff members Learn how to work equipment!
October 14, 2013
Rated 5.0 out of 5.0 by 710AL Family Gathering
Hotel is perfect location and a beautiful location. We love the bike trails behind the property and when visiting family in Memphis this is ideal. This was my grandson's first visit to the south and he is still talking about how nice everyone was and how the staff talked to him and made him feel important.
We love this hotel
October 9, 2013
Rated 5.0 out of 5.0 by Mar13Dav Great stay!
Had wonderful accommodations, clean room with all the amenities we needed. Beds were comfortable & room was very clean. Girl at the desk the first night we arrived was very friendly, greeted us warmly, and was very attentive to any needs we had that night. She really set the stage for a pleasant stay. The hotel was about 20 min from the Graceland attraction but so worth the travel time. For our first time to Memphis, we felt we picked the best hotel to stay at. Would definitely stay here again!
September 22, 2013
Rated 5.0 out of 5.0 by WordWriter2 You have a home in Germantown, Tennessee
You have a home in Germantown, Tennessee where you are treated like family. This place is called Holiday Inn Express and is located at 7784 Wolf Trail Cove. We were greeted with a smile by a knowledgeable front desk clerk who introduced himself as Steven. He set the tone as a place that cares enough to make the stay enjoyable. Check-in included more than details of price and room location. Steven made sure we knew how to access wireless internet, if we so desired. Details of wake-up call plus breakfast hours and location were offered. He made it clear that he was available to help as needed. He instructed us to simply dial zero from our room phone and ask for Steven if we needed anything. He wanted to be sure that everything was more than just ok. After giving us our room keys Steven offered each of us a cold can of soft drink or a cold bottled of water to enjoy as we relaxed in our room.
Our room was clean with everything in working order upon arrival. Comfortable beds with a choice of pillows were much appreciated. Room lighting was well located. Small things, such as electrical outlets located on the lamp base, was a great and useful touch. Having a cordless room phone was an asset also. Hot shower water and towels of just the right thickness and size were appreciated. It may sound strange stating that the hair dryer worked. That is not true of all motels/hotels. However it was true of this one. The hair dryer worked. Housekeeping and maintenance staff kept everything clean and in working order.
Needing some extra towels I checked to see if housekeeping was in the hall. When I peeked out the door, a gentleman asked if help was needed. Thinking that he was a part of the housekeeping staff, I asked if extra towels were possible. He assured me that it was possible and would take care of the situation. A few moments later Fred returned with towels. He inquired if anything else was needed. It was later in the day when I learned that Fred was not a part of housekeeping staff. He was the maintenance man. He showed that it didn’t matter if the guest’s need fell outside of his job role. He was willing to assist as needed.
Michelle, “The Breakfast Lady”, treated us with extra kindness. Even though Michelle’s job duties kept her hopping, she treated each guest with a caring attitude. This impressed me. With calmness she carefully kept the breakfast area clean and appealing. Refilling the variety of foods was flawlessly completed. Hot foods were served hot and cold foods were served cold. There were too many choices to list. No matter your breakfast preferences, there was food available to give a great start to the day.
Even though preparing and serving food can be a tiring job, Michelle exhibited a joyful caring attitude. She made guests feel “at home”. Not many people in Michelle’s position accomplish the “at home” attitude in a motel/hotel breakfast setting. Michelle was the exception. She cared that guests were treated well. By the way, I loved the flowers on my tray. It was a touch that made me feel extra valued as a guest.
Holiday Inn Express is the place to stay when in Germantown, Tennessee. You will not regret it. The location is 7784 Wolf Trail Cove in Germantown, Tennessee.
Stayed September 2013, traveled with family
September 20, 2013
Rated 4.0 out of 5.0 by ddogg140 Poor Driving Directions
Directions on your website could be improved.Coming from Nashville I was told to exit 16A Germantown Parkway then turn right on Wolf Trail Cove.Wolf trail cove is about 5 or so miles from exit.It could have been helpful if this information was included.On a very busy parkway such as this where the street signs are not that visible( in Nashville they are located on a wire hanging in the middle of the street,here they are on a corner and not very visible) it was very frustrating and at one point could have caused me to wreak me car.If your instructions would have included exit 16A Germantown Parkway,go straight about 5 or so miles,that would make a big difference especially to someone unfaimiliar with the area.
September 19, 2013
Rated 5.0 out of 5.0 by Peyton18 Wonderful Quiet Hotel
The hotel had a friendly and helpful staff. And my room was very spacious and immaculate clean. The continental breakfast didn't have much to chose from. Other than that, I totally loved this hotel, and most definitely will stay there again!
September 16, 2013
Rated 5.0 out of 5.0 by CUBusinessTraveler EXCELLENT!!
I am a regular at this location whenever I travel to the Memphis or West TN area. It is centrally located between various food locations and shopping yet not overwhelmingly busy with traffic. When I have to plan a business trip this is the first hotel I think of. The owners Rick and Hemmy are always very welcoming and accommodating. Their staff always remembers you from your last visit and are quick to greet you by name. As for the rest of my travel season, I am booked at the Holiday Inn and Suites - Germantown in Memphis, TN.
-Returning Valued and Appreciated Customer
September 16, 2013
Rated 5.0 out of 5.0 by Denice Comfortable bedand great service
Very Pleasant and clean environment.
The lady that serves Breakfast is wonderful...
She made us fill at home.
She deserves a raise.
September 10, 2013
Rated 5.0 out of 5.0 by BornFreeMe Great Stay
Affordable, comfortable with very pleasant staff. We had a last minute change of hotels because our first pick was not allergy friendly. We enjoyed our stay and it was much closer to Shelby Farms Park....Labor Day weekend - 2013....Thank You Holiday Inn Express!
September 5, 2013
Rated 5.0 out of 5.0 by DallasTravelGuy Always good...
Very nice staff
August 31, 2013