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Rated 4.2 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Nice Extras This hotel has a very friendly atmosphere and nice extra touches like popcorn popped fresh in the afternoon as well as the usual cookies provided. It is close to attractions and the front desk personnel were extremely helpful. September 7, 2014
Rated 5.0 out of 5.0 by First trip to Memphis I chose this HIE because of the overall review ratings and the price, which was middle of the road. I wasn't sure what to expect in terms of the location, I only new that it was close to downtown and near a medical center. The thing that will leave a lasting impression and get them on my favorites list is the staff. I have never come across an entire staff from the front desk to the housekeeping people who were as outgoing and friendly as these folks. EVERYONE acknowledged me as I walked through the hall with a smile and a "good morning". The front desk staff was awesome. The two ladies obviously loved what they were doing. They offered us popcorn and cookies and were just a pleasure to deal with. The room was clean and the hotel, overall, was very nice. Close to the downtown attractions as well. September 5, 2014
Rated 5.0 out of 5.0 by Great service and location! We chose this hotel based on our research of other hotels in or near the Memphis downtown area. We stayed there from Aug. 21-26, 2014. The location was very convenient - only a 30-minute walk to the centre of the city where all of the major attractions are located. Also, only 20 minutes by car to Graceland. The hotel is very clean, and the staff were courteous, professional, helpful and friendly. We truly felt their "southern hospitality." The room was a bit small and lacked a fridge, but very comfortable. The internet charging system was a plus. The daily breakfast was delicious, and the fresh popcorn was a nice touch. I frequently use Holiday Inns on my trips because of their comfort and service. I would definitely recommend this hotel to anyone visiting Memphis. September 5, 2014
Rated 5.0 out of 5.0 by Great Bed and Good Location We traveled to Memphis to attend a Funeral. Staff was great and extended our checkout due to services time of day. Enjoyed our stay and location is good. September 2, 2014
Rated 5.0 out of 5.0 by Great service I had a bit of a challenge with the accommodation booked and after a number of calls the problem was sorted out with such efficiency and courtesy that i was amazed. I am truly grateful because this would have ruined the thirteen days that i spent. September 2, 2014
Rated 5.0 out of 5.0 by Excellent service and convenient to hospital My daughter and I stayed at the hotel in order to be near hospital for my brother in laws surgery. Check in was very quick and smooth. They even allowed me to change to a different room closer to my sisters room. Everyone was so friendly and helpful. One young lady at the front desk, Amanda, was exceptional! She was so kind and even gave us a "goody" bag with bottled water and snacks for the hospital. We enjoyed the cookies and popcorn in the evening and breakfast was great! Easy and safe walk to hospital for visits. We would definitely recommend this hotel and would stay here again. A suggestion would be to offer refrigerators for guests. August 31, 2014
Rated 4.0 out of 5.0 by TV Everything was very good except for TV service. About 75% of the stations on the hotel list said No Signal the entire visit. could not watch any weekend sporting events or national news. Reported it to the front desk, but was not promptly fixed. August 28, 2014
Rated 1.0 out of 5.0 by Not happy with the rooms Unfortunately, I will not stay at this hotel again. The rooms / bathrooms are very small and outdated. Our room had this horrible smell like cat urine.. We discovered that the air conditioning unit leaked all over the floor which probably caused the horrible smell. We also noticed that there was a homeless person at the ice machine washing his dirty feet in a bag of ice and then slipped out the back door!!! I was mortified. I can say that the entire staff could not be any nicer. August 28, 2014
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