Rated 4.0 out of 5 by 116
Rated 5.0 out of 5.0 by Louise2 Overall great experience
I have stayed at this hotel many times. It is very well located to downtown without the hassle of being downtown such as vallet parking, etc. The staff is always extremely helpful and courteous. The rooms are very clean and the housekeeping staff is very attentive. I plan to stay there again.
September 20, 2013
Rated 5.0 out of 5.0 by MIMI17 Very friendly staff and great breakfasts
We could not have asked for a more friendly staff for our stay at the Holiday Inn Express. Everyone always greeted us--that includes the breakfast staff, the room maids and the front desk. A manager came around during breakfast to ask if we needed anything else. In the evening there is delicious popcorn. I heard Kimmons Wilson the founder of Holiday Inns started his career selling popcorn in a movie theater. We were not there when the cookies were set out each day at 5:00. Room beds were very comfortable, Wi-Fi was easy to connect, Air conditioning worked great, and TV was flat screen. I did not use the exercise room or pool but they were available. The only change I would make is to have vent fans in the bathrooms and perhaps a little night light.
September 19, 2013
Rated 4.0 out of 5.0 by jjjake Great service
The service here was great. the lady at the front desk that i dealt with was very personable and very helpful. I enjoyed my stay in memphis and the hotel.
September 16, 2013
Rated 5.0 out of 5.0 by TennesseeCollegeMom Best one
Best Holiday Inn I've ever stayed at. Everything about it is great!
September 13, 2013
Rated 5.0 out of 5.0 by Northside Comfortable stay, friendly staff
My recent stay at this location was excellent. The staff was friendly and helpful, and my room was comfortable and clean. Free wireless internet, complimentary breakfast, and free on-site parking are definitely bonuses! I will stay here again in the future.
September 12, 2013
Rated 5.0 out of 5.0 by a1mjgreene great service
The staff treated us like family, front desk to housekeeping.
September 5, 2013
Rated 5.0 out of 5.0 by bobbytish Great
First off I stay in hotels monday through friday al year long.
And my stays vary from all week to 1 day, and then move to another hotel in a different town. I have stayed at other motel in the ares (severalof them) and Now I stay here.
Two basic reasons, first is its very close to many of the places I go to work at (yes I am a feild service engineer for instruments).
Second is Darrell and Whitney, these people were great from the start and continue to be. When on the road as much as I am a friendly persons means more than most things
September 5, 2013
Rated 5.0 out of 5.0 by queeenofLa comfortable
Really nice and clean place..Breakfast was good as well.
September 5, 2013
Rated 5.0 out of 5.0 by SBCA Great Value
My work takes me to all areas in and around Memphis and no matter what area I end up in, I always make my way back to this hotel because I can find no better value anywhere else in or around the city. The rooms are clean and comfortable. The breakfast spread is what you would expect, nothing special, but adequate. A great location, within a couple of miles of Beale Street and Autozone Park.
September 5, 2013
Rated 4.0 out of 5.0 by UK50 Very clean and great location
Great hotel, very nice and clean. We were able to check in early which is always a plus. Staff could have been a little friendlier but overall great hotel would recommend and stay there again.
September 4, 2013
Rated 3.0 out of 5.0 by tima22 not a great stay
Stayed in room 420, the Shower plumbing is loose, shower shelves were ripped off the wall, hot cold valve was super hot or cold, rest of room okay, ice machine outside of door is very loud, woken up several times from crashing ice.
September 1, 2013
Rated 5.0 out of 5.0 by FlaBizTraveller Wonderful hospitality - fine rooms
Showed up around 3:30 p.m. for my reservation and apparently the housekeeping staff was still making up rooms from late checkouts. Front desk manager (Darrell, I believe) called housekeeping to have them alert him when the next room came available. Well, it only took 5 minutes or so -- and, voila, my room was ready. They treated me with water, cookies, and warm, Southern hospitality while I was waiting. They were kind, apologized for the delay (5 minutes - no more than that), and thanked me for my business. These folks were very polite and kind. Room was fine - very nice and clean - large-screen TV, comfortable bed, quiet. I didn't stay for breakfast because I was out so early in the morning -- but I'm pretty sure it is standard HI Express fare. This is very convenient to all Memphis hospitals - VA, Reg'l Med Ctr, Methodist, etc.
August 26, 2013
Rated 3.0 out of 5.0 by AVBM Room a bit dark and carpet did not look clean.
The room needs brighter ligting, and the carpets need to be vacumned everyday. Possibly change the carpet to a brighter carpet. Tile in the bathroom need a deep cleaning. If you look a the bathroom tile on the floor, you can see areas where the tile is very clean and some areas that looks like the have not been cleaned. When I first got to the room, there was a man sitting outside a room by the door, just sitting like he had and issue. I went into my room and put the extra locks on the door. If I was not already so very tired, I would have checked for another location to stay at. The hotel was ok, but just not exactly what I usually expect when I stay in this chain hotel.
August 24, 2013
Rated 5.0 out of 5.0 by fbonfis Good stay ay HIE Memphis - Great to visit the town
Good hotel, easily reachable from the motorway.
Warm welcome, recognized as Platinum. Thank you to DARREN and JESSICA.
Room and bathroom nice and clean.
A special thank to the room-maid ENITRIA, who perfectly prepared the room for our arrival, and kept it clean and efficient during our stay. Our COMPLIMENTS!
Remarkable the proximity of the hotel with the trolley (tram), that goes straight to Memphis downtown (we had the $3.00 day pass, otherwise there is a single ride at $1.50 circa).
In our view the air conditioning was too much, too cold and too strong, blowing over our heads during breakfast and at the pc desk.
Overall a great stay.
August 22, 2013
Rated 5.0 out of 5.0 by sgPALTINUM HIGH QUALITY HOTEL IN A FANTASTIC CITY!
IT WAS A PLEASURE TO STAY HERE.
CLEAN AND CONFORTABLE ROOMS,
TOP QUALITY SERVICE FOR HOUSEKEEPING: A SPECIAL TKS TO MRS ENITRIA!
THIS LOCATION IS PARTICULARLY VALID FOR FAMILIES WITH CHILDREN.
TKS AGAIN AND SEE YOU SOON
August 22, 2013
Rated 5.0 out of 5.0 by Kim6 Excellent Staff
Thank you for an excellent stay ! We moved our son to college in Memphis and stay at this Holiday Inn . Great friendly staff that was very helpful and pleasant . Great location , close to Beale St and other activities. Nice quick free breakfast.Will definitely stay here again.!
August 21, 2013
Rated 4.0 out of 5.0 by Eastside Old Hotel, Wonderful Staff
This property is a bit run down but the staff was so friendly and helpful. When we checked in I asked Emitria, one of the housekeepers, for extra towels and the linens for the couch. She called right away and made sure that we had what we needed. The room was CLEAN, the bed was comfortable and the price was right.
August 21, 2013
Rated 5.0 out of 5.0 by Wilma33 Friendly & Comfortable
From the manager to the housekeeping staff, I have nothing but good things to say about this motel. From original reservation to checkout, everything was as expected and at some areas more than expected. I have stayed here numerous times over the years and will return again next year.
August 20, 2013
Rated 5.0 out of 5.0 by Katiedear Quiet area with polite staff..
Enjoyed our stay at this facility. Will plan to stay there again on my next trip to Memphis. Pleasant staff and comfortable beds.
August 20, 2013
Rated 3.0 out of 5.0 by Mes47 Upgrade
We stayed here 8 years ago and it was very nice but needs an update The rooms have got seedy and needs remodeling.
It is a great location especially for those staying in hospital. The special rates were reasonAble
August 13, 2013
Rated 4.0 out of 5.0 by showout Great service
Employees were very friendly and helpful. enjoyed my stay.
August 9, 2013
Rated 5.0 out of 5.0 by Angie1963 Great Staff
your staff was very professional from the morning shift to Darrell in the evenings and Ms Maxine at night.......you guys rock!
August 9, 2013
Rated 4.0 out of 5.0 by knichols Just OK
Nothing about this hotel or service will knock your socks off. Not the nicest IHG Holiday Inn Express, but not the worst either. Make sure you check your receipt upon leaving, I was charged an extra $10 per night + the extra tax that goes with it. I thought I would be able to get my receipt online (as with most IHG hotels), but not this one. So I had to call and have them email me the receipt, that is when I noticed the extra $10 per night. To their credit, they immediately corrected the mistake and sent an adjusted statement, but not something I normally have to deal with when traveling for work.
This location is great for me when working at downtown Memphis locations, which I do on a fairly regular basis. I will stay here again, but I will pay closer attention when I check out. Normally the receipt is under the door - but on this occasion I checked out a day early so I didn't get my receipt while at the location.
Also - if you are expecting a mini fridge and microwave, you should confirm your room has one, because not all rooms do.
August 7, 2013
Rated 1.0 out of 5.0 by music1 Upset overall
I wrote a review on the main HOLIDAY INN website home site the day I returned from this property and it was not acknowledged, so when I got this survey I figured I would try again.
Our room had no latch on the bathroom, so my 19 year old son and I had NO privacy in the bathroom and had to slide the garbage can over to somewhat close the door. The toilet ran ALL NIGHT long on our second night and because we couldn't shut the door in the bathroom, we listened to it and therefore had a horrible nights sleep and then had to drive home 9 hours with little sleep. The temperature control on the AC was broken so it was either too cold, or super warm. When I told all of this to the manager at the Memphis Holiday Inn Express, she gave me a $20 discount. I was humiliated and felt disrespected that all of those issues were only worth the trouble of 20 bucks. Wow.....
August 3, 2013
Rated 4.0 out of 5.0 by Texan10 CAN-DO staff!
We were in Memphis for a 4 day visit with Family. We usually stay with them, but they had a full house this time. We picked this hotel because of value and proximity to midtown. The rooms were clean, the beds were comfortable and the staff was excellent. They were able to graciously accommodate multiple requests for extra bedding, extra towels, room cleaning and even mailed my forgotten iPad home to me. I have stayed at a number of premium hotel chains that could benefit from the kind of "can-do" attitude that we found at this location. Appears to be a very well run hotel.
August 2, 2013
Rated 4.0 out of 5.0 by yrb1 Holiday Inn Express - Memphis Medical
Staff was excellent. Steve the Housekeeping Manager was very polite, customer focused. Shaujuana at the front desk very nice, polite and went the extra mile.
Loved the popcorn and cookies.
July 31, 2013
Rated 4.0 out of 5.0 by Bosingdaw a good place to stay
The room says 2 queen bed but was just full size beds and the room was too tight for 4. Phone wasn't working but just stayed overnight anyway. Breakfast is good and the pool is just okay. It's just a few miles away from downtown too.
July 29, 2013
Rated 5.0 out of 5.0 by jenn90 Friendliest and most helpful staff ever
The hotel was in a great location - convenient to downtown, zoo, other tourist locations. Hotel was clean and well cared for. The best aspect of our stay was the staff. From the time we walked in the door, we were greeted with a friendly and helpful staff. The front desk greeted us and offered cookies and popcorn until it ran out. Front desk clerk gave excellent recommendations on where to eat (be sure to visit Central BBQ - you won't be sorry!). Every employee we passed in the hall said hello with a smile, and always asked if there was anything we needed to make our stay better. A good stay all around.
July 28, 2013
Rated 1.0 out of 5.0 by Doris70 Not up to usual HIE standards
We chose this specific Holiday Inn Express based upon its location to downtown and our travel plans for the next day. We did like the location. However, this is an older hotel and has a awkward floor plan. Our room was not clean. The walls were dirty, and there was even a hole in one of the walls. My largest concern was the placement of the full length mirror. It was placed immediately outside the bathroom door which allowed anyone in the bedroom area to see everything in the bathroom. If there were a ventilation system in the bathroom, then this would not have been an issue. However, a very small bathroom and no ventilation results in a need to leave the door open. Not a desirable situation when parents and teenagers are sharing a room. If this property must have full length mirrors, they should be mounted on the back of the bathroom doors.
In addition, the staff wasn't friendly. The young man that checked us in obviously has a memorized speech that he uses. He spouted it at us very quickly and immediately went into the room behind the counter to continue his conversation with another employee. I had to call him back and have him repeat some of his speech. IHG members are usually presented with bottles of water. When I questioned the young man, he grabbed a goody bag and gave it to us.
Overall, we were disappointed in this Holliday Inn Express. As IHG Rewards Club Members, we have come to expect more. This specific hotel is overpriced for what customers receive. If you can overlook a small, dirty room with a very small bathroom, then this hotel does have a good location for the medical district and for sightseeing downtown.
July 25, 2013
Rated 1.0 out of 5.0 by Jim77 jim77
This hotel was dirty and smelly. The carpets were dirty and wet. The breakfast was pathetic: 2 packets of oatmeal, almost rotten bananas, the attendant was not helpful and had an attitude. The pool was green (mentioned at check-in) and was not recommended for swimming. Overall this was a bad experience and I would not recommend it to anyone. We stayed at 4 other Holiday Inn Express over 10 days ( Jackson, TN; Abington, VA; Albemarle, NC; and Flat Rock, NC). All these had good to outstanding breakfast staff with Memphis being a total exception. The Memphis front desk staff was good and helpful.
July 15, 2013