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Rated 4.2 out of 5 by 575 reviewers.
Rated 1.0 out of 5.0 by Old, outdated and... smoking room??? I have seen a lot of hotels in the past 5 years and this one makes it to my top 3 worst hotels without any hesitation. Everything is old and outdated, this property definitely needs renovation. There were stains on the walls, the chair, the towels, even spider webs in each corner. The air is humid and you cannot open the windows. But the worst thing was the smell... Why in 2016 would you force someone to get a smoking room? The continuous ashtray smell gave me a headache in less than 1 hour. No need to say that I checked out the next morning to find another, smoke free hotel. The only positive aspect of my visit was the super friendly welcome. Never again. April 24, 2016
Rated 5.0 out of 5.0 by Great Stay in Memphis I am writing to compliment your establishment for its impeccable service and genuinely friendly staff. From the moment I arrived the staff was warm and accommodating to me. The room was clean and spacious, the complimentary breakfast was great as well. Your management has put together a great team that makes customers feel respected and valued. I left a review on Google about the hotel with 5 stars!!!! April 20, 2016
Rated 4.0 out of 5.0 by Great staff, facility needs improvement The staff was excellent, however the hotel is in dire need of renovations, which they said would be happening in the near future. We originally booked a non-smoking room and were given a smoking room. However, we were switched when a non-smoking became available due to a cancellation (before we checked in). April 19, 2016
Rated 3.0 out of 5.0 by Problems with room The faucet was plumbed backwards. The shower could not be stopped from leaking water onto the floor. the wardrobe was in shambles. The door nearly fell off. April 18, 2016
Rated 5.0 out of 5.0 by Wonderful Hotel staff is friendly and helpful. Rooms were clean and well appointed. Bathroom was very small but clean. No refrigerator in room. April 14, 2016
Rated 5.0 out of 5.0 by Memphis Stay Stayed here on our way to Houston. Staff very pleasant and helpful. Stay was restful and quiet. April 13, 2016
Rated 5.0 out of 5.0 by Nice place to stay in downtown Memphis My daughter is coming to Southern College of Optometry and we have stayed here several times when tourning SCO campus, looking for housing, etc. Great proximity to the places we needed to be. Nice and comfortable rooms..... a little wear and tear in the rooms, but otherwise a great stay each time. Breakfast and free popcorn is great! April 13, 2016
Rated 5.0 out of 5.0 by Memphis Gem Great hotel with super welcoming staff and all within several blocks of attractions, downtown nightlife, river walk and easy access to interstates. April 12, 2016
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