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Rated 4.2 out of 5 by 235 reviewers.
Rated 2.0 out of 5.0 by Strange smell in the hallways After spending the previous night in an absolutely wonderful Holiday Inn Express in Cape Girardeau, MO I spent the night at this location in Memphis. The greeting in the lobby was met with a panhandler looking for more than the $5 I gave him. A pair of police officers who made me think there was something wrong in the building, but in the end said good evening while enjoying what appeared to be a break, and a very nice host behind the counter. From there it got worse. The hallways smelled like wet dog. The rooms were clean but very old. The food was standard H.I.E. Put all this together and I will not stay at this location again. November 17, 2013
Rated 3.0 out of 5.0 by Needs some TLC Coffee pot missing key part. Outlet in bathroom missing reset button. Exercise room out of towels and with a remote that did not work properly. November 17, 2013
Rated 2.0 out of 5.0 by Accommodation for people who are hearing loss or deaf I requested to provide me devices for hearing loss or deaf people to make us feel safe. The devices I requested are, alarm clock with bed vibriator, fire alarm with strobe lights and door knob flasher. None of them were provided. They failed to provide ADA accessibility for the people who are hearing loss or Deaf. November 17, 2013
Rated 5.0 out of 5.0 by Jarrod is the Man! Recently my check-in experiences at IHG properties had been less than stellar. I have chosen to stay at other properties due to frustration involving check-in. That changed for me at this property - upon check-in Jarrod made me feel welcome, significant and glad that I am a Priority Club member and that I chose this property. He greeted me as a Platinum Level member, offered me a fresh cookie, bottled water and provided the local weather forecast. IHG owes Jarrod a thank you for helping to remind me how good the experience of staying at an IHG property can be. The hotel was nice, the room great and the breakfast hot and filling - the front desk personnel were spectacular! November 11, 2013
Rated 5.0 out of 5.0 by An overnight in Memphis Great location, I was able to walk to downtown and over to the Civil Rights Museum. Staff was great a warm welcome on my arrival. NO GRAVY for the biscuits! I thought we were in the south!!! Oh. well I had to have a cinnamon bun instead. Thanks for a nice stay. I will be back. November 11, 2013
Rated 5.0 out of 5.0 by Clean and Congenial Place to Stay! Our group stayed here at the end of September, and I am giving this place 5 stars because while it was exactly what we needed, they actually exceeded our expectations. The staff was friendly, hospitable, and really went out of their way to make sure we had everything we needed. There was free, fresh coffee in the lobby every morning, including breakfast (we only made it early enough once!) that included fresh fruit, yogurt, sausage, eggs, and waffles. The first day, I arrived extremely early, and they stored my baggage for me so I could go and take the trolley (which is about a 5 minute walk from the hotel) into Downtown to explore. As a side note, if you are staying here, I highly recommend doing this!!! It's a great way to explore the town. Our room was spotlessly clean, and I know this because I always check everywhere in the room before I even put my clothes away. We were able to walk barefoot on the carpets in our room, and our feet were clean. The beds were comfortable, with quality linens and several comfortable pillows. The AC was on and healthily kicking out cold air... almost too much, we had to turn it down so we wouldn't freeze -- I consider that a very good thing, especially in humid Memphis weather. All in all, this is going to be our go-to place for Memphis when we travel here. The friendly staff, cleanliness, price, and proximity to everything made this the perfect spot to rest our heads. November 6, 2013
Rated 2.0 out of 5.0 by In the Ghetto. Scared to walk to restaurants. Its in a terrible part of town. The staff is lazy and slow. The rooms have roaches and the bathrooms are tiny. This property is a joke! November 1, 2013
Rated 2.0 out of 5.0 by Barking dog It says not pet allowed and a dog was barking the hole night! October 28, 2013
Rated 2.0 out of 5.0 by overall experience I made a reservation 7 days in advance for a 2 bed room, for 4 adults. Upon arrival there were no 2 bed rooms available. Therefore, my reservation was pointless. I was told at the front desk there were roll away FULL size matresses. We were brought one twin size matress. Although the receptionist did bring us a 2nd roll away twin bed, it still was no quality service and I was very disappointed knowing I made a reservation. Will not recommend this hotel. October 28, 2013
Rated 5.0 out of 5.0 by Good hotel This hotel was far better than expected. I will be staying here during any future visits to memphis. My only issue was that there is no refrigerator or microwave in the rooms. October 25, 2013
Rated 5.0 out of 5.0 by Great time in Memphis Had the Junior King suite Oct 2013, super comfy bed and pillows...staff were great...wished there more days of bacon for breakfast vs sausage patties...really close cab ride to all the downtown fun...tour buses would pick us up right at the hotel...super convenient. Loved it! Only thing we wished was to be able to have fresh air in room, no way to open window. October 23, 2013
Rated 5.0 out of 5.0 by Great place to stay This is the second time I've stayed at this hotel and both times I had great experiences! The staff is friendly and very accommodating! Everything is clean and well kept. It's just an overall wonderful place to stay! October 23, 2013
Rated 5.0 out of 5.0 by Staff very attentive & efficient Room well equipped, clean & functional. Staff extremely helpful & pleasant. Enjoyed my stay there. October 22, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff at this hotel was awesome. Everyone was VERY friendly and eager to help or provide service. The Bed was comfortable. October 19, 2013
Rated 5.0 out of 5.0 by comfortable and clean We stayed twice as a pitstop on a long trip. First night we had impeccable service. The second night it was raining and a cab was parked under the overhang. I wanted to park there so I could unload and not get soaked. I told the front desk and they said the cab was waiting for a passenger. The cab driver was standing outside smoking a cigarette. Meanwhile, I unloaded in the rain and brought my things inside. The cab was still waiting. Otherwise we had excellent service. October 19, 2013
Rated 5.0 out of 5.0 by Friendly Staff and great service The front desk clerk was very helpful with directing ( as well as the cleaning staff) us on what was fun to do and great places to eat. Also called a cab for us. Very nice neighborhood. We will come back again. Hope you enjoy your stay!!!! October 18, 2013
Rated 2.0 out of 5.0 by Never again There is nothing around, room was small and in great need of attention October 17, 2013
Rated 5.0 out of 5.0 by Warm and friendly staff My wife and I stayed at this Holiday Inn for 4 nights. It's located away from downtown by a couple of miles and deep in the heart of multiple, medical, facilities. I say that because we really didn't hear many sirens throughout our stay, which we thought would be a problem the day we checked in. All the staff, regardless when and where you saw them, were very friendly and helpful. This extended throughout the town of Memphis, which is the southern hospitality people often refer to I guess. Compared to other hotels chains that offer free breakfasts, Holiday Inn seems to be a step above. Those of us who travel and experience, processed, silver dollar sized, scrambled eggs, will appreciate the real scrambled eggs that are on the steam table. That flip over, waffle iron has been replaced with a no mess, push button pancake maker. Sixty seconds later and two pancakes are sitting on your plate. There's plenty of parking around the hotel. Leaving the hotel at medical complex rush hour, heading away from downtown, is a little problematic. We just circled around the block and caught the stop light to head the direction we wanted to go. The most persistent problem throughout our stay was the rear door to the parking lot. Often, your key would activate the release, but not actually let you open the door. For most of us staying there, it just meant waiting for someone to come down the hall and open it from the inside. The hotel staff tried several times to fix the problem, but a major fix is probably what it needs to work correctly all the time. Everyone was good natured about helping open the door from the inside, since we all had experienced it's "mind of it's own" mentality about working throughout our stay's. My second comment is universal to most hotels. There is only one luggage table per room, this hotel included. I think hotels should make additional luggage tables available when two or more people occupy a room. Husbands you know what I mean, as we always get the floor! Finally, Holiday Inn seems to get it! Those tiny labels and similar colors of shampoo, conditioner and lotion are bigger, different and more readable to people who don't wear their glasses into the shower. I'd recommend this hotel to anyone who's in Memphis on business or pleasure. The pluses far outweighed any of the recommendations I made in this brief review. October 14, 2013
Rated 5.0 out of 5.0 by wonderful staff The staff at this hotel was so helpful and friendly! Especially Whitney. With the complimentary breakfast, free parking and only about a 5 minute car ride to downtown this is the perfect place to stay. I would return to this hotel due to the staff. October 9, 2013
Rated 2.0 out of 5.0 by Needs updating! The building and rooms need to be updated. The furniture was dated and scarred. The bathroom did not have the HI Express shower head. The building is musty and damp smelling. I would stay elsewhere next time. October 7, 2013
Rated 2.0 out of 5.0 by Nice staff, clean but would not stay again Firm and soft pillows are all flat lifeless pillows. Clean rooms but elevator walls could use a wipedown October 6, 2013
Rated 4.0 out of 5.0 by Nice Staff & Beakfast When we checked in Darrell was on the desk gave us our senior discount. Felt the room still a little pricey as we had stayed in a Holiday Inn at Miss. much cheaper. The breakfast was a good value and very well stocked. Love the idea of popcorn in the evening but, never enough cookies which I would have loved with it tea at night. Good location and clean. October 4, 2013
Rated 4.0 out of 5.0 by Great place to say Nice staff, centrally located, has a pool. The cleaning folks get started a little early, but they're just doing their job and are very accommodating. October 2, 2013
Rated 5.0 out of 5.0 by Greetings All the staff was very friendly and helpful. Most especially, I was greeted warmly each morning by the "manager" and the gal who staffed the breakfast food. October 2, 2013
Rated 5.0 out of 5.0 by Friendly staff. Great staff. Everyone here is Very helpful and friendly. Great service overall. September 30, 2013
Rated 4.0 out of 5.0 by good Only complaint is we didn't get our king size bed we got to full size. But staff was great. Breakfast was good. Popcorn great. Great locations easy access to a lot of entertainment. September 30, 2013
Rated 5.0 out of 5.0 by Love this hotel! My husband and I were in town for a friend's wedding last weekend and chose not to stay in the much more expensive hotels downtown (all of them seem to have a steep daily parking fee!). After looking around quite a bit, we settled on this hotel. I'm so glad we did! We stayed in room 402 and really enjoyed it. Everything was clean, A/C worked great, and we loved having a variety of pillows to choose from! All of the staff, especially the housekeepers, were so sweet, welcoming and friendly. All of them spoke to us every single time they saw us. The breakfast was fantastic! I've come to not expect very much from a free continental breakfast, but I was so pleasantly surprised to find scrambled eggs, biscuits and gravy, bacon, sweet rolls, cereals, juices, etc. etc. And loved the popcorn in the afternoons! The location couldn't be beat. It was perfectly central to everything my husband and I wanted to do. We didn't drive more than 1-2 miles in any direction. The only slight drawbacks - our TV seemed to be on its last leg. The picture was a little bit pixel-y and a few of the channels didn't work. Not a big deal, and I'm sure this is not the case in all rooms. We also wished there was a fan in the bathroom so it wouldn't be so muggy and foggy after a shower. Again, nothing major. Overall, a wonderful stay. We had a great time in Memphis and plan to return soon. We'll definitely be staying here again! September 25, 2013
Rated 4.0 out of 5.0 by Good hotel, but bad wireless I had to go to the lobby to use the wireless because the service was so bad. Worked fine from the lobby. But this was a big inconvenience. September 22, 2013
Rated 5.0 out of 5.0 by Overall great experience I have stayed at this hotel many times. It is very well located to downtown without the hassle of being downtown such as vallet parking, etc. The staff is always extremely helpful and courteous. The rooms are very clean and the housekeeping staff is very attentive. I plan to stay there again. September 20, 2013
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