Rated 4.2 out of 5 by 302
Rated 2.0 out of 5.0 by HDSconsultant Disappointed
I thought i was going to stay in the hotel for a long time for a project nearby and it is a perfect location to travel from hotel to work. However, issue keeps coming up. I called Kin about having no hot water in the morning for my shower. I finally took a COLD shower because i need to go to work. I have had issues wth housekeeper on and on. They would pick my room to be cleaned at last after 5:30 pm. After i long day, i wanted to be able to relax in my hotel room which is like home from home. But instead, i was back to my room and it was not cleaned again. The housekeeper came shortly and i was standing in my room, could not change my clothes to get relaxed since the housekeeper was working on my bed and bathroom. It is a studio and i had nowhere to go. She then asked if she would need to vacuum and clean the bathroom. I was tired and did not want to be bothered anymore. Then i told her no need to clean no more. I wondered why my room was chosen to be cleaned the last. The front desk staff tried to help and made sure that would never happen. But that was not the first time my room did not get cleaned. I decide to leave for another nearby hotel.
January 26, 2015
Rated 1.0 out of 5.0 by Kenya3847 Worse night of my life
After traveling for over 4 hours, and arriving to hotel late in the evening, I was looking forward to a great night to relax. However, upon arriving to my room, (room 320) it was horrible. The walls were dirty, covered with scuff marks and other black marks. The bed side lamps were covered with thick dust and the lampshades also were dusty. I requested a nonsmoking room, yet the room smelled like cigarette smoke. I called the front desk personnel to report the condition of the room. She apologized and told me that she would report the matter to management the next morning.
January 25, 2015
Rated 5.0 out of 5.0 by Ralf t Great place to be with the family.
Great service. Reception staff were very friendly and helpful. Very nice kid friendly place to stay. The popcorn and cookies made it warm. Super breakfast and kitchen staff.
January 20, 2015