Rated 4.5 out of 5 by 269
Rated 5.0 out of 5.0 by MartynGB Comfortable beds and yes - great service
I can't fault this hotel. It is a Holiday Inn Express so I didn't expect much but the staff and the rooms just made this hotel just that bit better than other Holiday In Express'. I will definitely stay there again if I am in the Mentor area.
They are redecorating and refurbishing. It was done with care and with pride so it did not intrude into one's stay. But I look forward to seeing the results of the refurbishment.
July 31, 2015
Rated 3.0 out of 5.0 by EricRNickname It is the little things
The hotel appears to be newly remodeled and for the most part it looks GREAT. The rooms are large and comfortable.....almost.
It is the little things. When we walked into the room (it was night and therefore dark) the light switch didn't turn on the light. We had to fumble around on the table lamp to find the switch. Whoever cleans the room should have made sure the light comes on. The coffee pot is kept on a high shelf in a closet. This is not the least bit convenient. There is NOTHING in the room to stir your coffee with...REALLY? You provide packets with creamer and sugar, but no stir stick?? (Who buys packets that don't have a stir stick? What did you save on those 1/2 of a cent?) There are no hand or paper towels near the 2 sinks, again, REALLY?
There is not a single sign telling you where to find that sad breakfast you offer (have to ever tried to eat that stuff that you serve, yuck). I had to go to the desk and ask directions.
For the cost of the room, the little things matter and this Holiday Inn misses the mark by a long shot.
July 30, 2015
Rated 4.0 out of 5.0 by MartynGB Comfortable and friendly
Comfortable and frindly hotel. I was made very welcome here, all the staff were very friendly and helpful. Coffe, fruit and cookies available in the lobby 24/7. Good variety of breakfast options, all overseen by Maria who keeps the temperamental pancake machine operating.
Front desk staff are very helpfull and the WiFi is excellent and very fast. It is possible to view movies on your tablet by WiFi - not something I can say for many hotels!
If I am ever in the area again I will be back.
July 30, 2015
Rated 5.0 out of 5.0 by Elymae Simply wonderful
This hotel was wonderful! The staff was amazing and so helpful. Our room was impeccable and HUGE! And the POOL! I've never seen such an amazing pool in a holiday inn express before. The only thing I didn't adore about this hotel was when we were swimming we didn't notice the small sign that said pool towels were available at the front desk...which is at the complete opposite end of the hotel. All in all though, it was a fantastic hotel and we would love to come back.
July 26, 2015
Rated 5.0 out of 5.0 by GoWings Friendly staff
Everyone was so friendly... from the front desk at check-in to everyone I met in the halls. The room was large and very clean. Everything you would want in a hotel.
July 21, 2015
Rated 5.0 out of 5.0 by JD8815 Honeymoon Suite was sweet
Booked the honeymoon suite after our wedding at LaMalfa. Everything was great. We had the room that overlooked the lobby. It was very nice. If you're having your wedding at LaMalfa, there is no reason to not get one of these rooms, it was fantastic.
July 16, 2015
Rated 5.0 out of 5.0 by rsecrist Excellent Stay
I had called for a reservation requesting a King bed with pull-out sofa. When I checked in to confirm my request, I was surprisingly upgraded to a King room with double bed (both beds had a TV), sitting area with TV, full kitchen, and whirlpool. Excellent staff. This was my second time staying at this hotel. Pool was excellent for the family & breakfast was outstanding!
July 14, 2015