Rated 4.4 out of 5 by 61
Rated 5.0 out of 5.0 by BillyBobprimero I stay here a couple of times per year and it is one of the better HIE's I stay at.
Excellent mangers reception at this HIE. The appetizers are wonderful and a great variety. Kudos to this HIE.
September 30, 2013
Rated 5.0 out of 5.0 by Margaret51 Best Breakfast choices
We stayed here enroute to a family vacation. We had reserved a suite expecting a sofa bed. We discovered that I had a reserved a room with a sofa which did not fold out to a bed. The front clerk was able to change us to a room with a sofa bed and we were very pleased with the cleanliness and set up of the suite. In addition to the standard HI breakfast, we were offered some very nice fresh fruit choices. Too bad we couldn't stay longer as this was a very nice hotel and we enjoyed our short time there.
September 29, 2013
Rated 5.0 out of 5.0 by Chop8038 Staying at Holiday Inn Express
My husband and I have family in Chardon, OH but always elect to stay at this hotel whenever possible. The staff is always curteous and are attentive to our needs. I would recommend this hotel to anyone looking for a nice clean environment.
September 6, 2013
Rated 5.0 out of 5.0 by Jimbo68 Outstanding place to stay!
I would rate all aspects of my stay were excellent. The warm swimming pool was an added extra from other hotels we have stayed in. The real plates and silverware is a nice touch. The service was excellent as well. The bed, the shower, the TV selections were outstanding.
September 4, 2013
Rated 4.0 out of 5.0 by Chirogirl Enjoyable getaway
We enjoyed our stay here. We were pleasantly surprised at the size of the room and amenities. The bed was comfy and breakfast the next morning was plentiful. I also loved the Tuscan feel of the hotel. It felt like home!!
August 27, 2013
Rated 4.0 out of 5.0 by Tim322 great staff and service
Had a great stay, I was there for about a month. The only thing that bothered me was all the weekend weddings. A lot of commotion during the weekend but the staff is very strict with the silence commitment.
August 25, 2013
Rated 5.0 out of 5.0 by Johnn96 Great Stay
Comfortable Bed, quiet air conditioner, off the highway, good breakfast, great room value. The staff was great in helping to find a unique dining experience. What more can you ask for a relaxing night?
August 24, 2013
Rated 5.0 out of 5.0 by Youthconnections Very Nice Hotel
My family stayed at this hotel on vacation. It had very nice rooms, good staff, and nice indoor pool. I highly recommend this hotel. It's an excellent place to stay.
August 19, 2013
Rated 5.0 out of 5.0 by jeb1964 Exceptional Experience
I have traveled on business since 1970 and this stop is a 'prize' Staff is exceptional, rooms are the best in comfort space and décor than any I've stayed in many years. Beautiful grounds, lobby and indoor pool area.. Large deep pool. Breakfast area is very clean and personnel are curiosity and attentive. Food is a quite bit above the continental type and quality is better than average. Location is near several restaurants and shopping.
August 18, 2013
Rated 2.0 out of 5.0 by jeffreyltalty Lying Staff
I called the property inquring about an early check in due to being in an early afternoon wedding. The staff informed me that "No Sir, the cleaning staff arrives at 12:30 so your room has not been cleaned and the hotel was sold out last night." However, I woke up to the cleaning staff vacuuming in the hall way as well as cleaning rooms.
The room I was staying in had an AC that was set at 60 degrees however, the room felt more like 75.
The elevator at the back of the building did not work which was near the ice machine, access to the ice machine was either stairs or the elevator at the front of the facility.
The cleaning staff was very polite and professional
August 8, 2013
Rated 3.0 out of 5.0 by mike4343 My stay
The hotel is physically nice. The rooms are large with refrigerators and microwaves. The pool is very nice, especially good for young children.
My problem was with the noise. We have two small children and there were noisy people up and done the halls the first night we were there for an extended period. Did not seem to concern the staff at all as nothing was done. And this was on the first floor near the entrance so they had to hear it.. Very annoying.
Second night was not as bad but I was holding my breath so I did not sleep as well as I should have. This is a pet peeve of mine so it effects my opinion of the property as a whole.
July 31, 2013
Rated 5.0 out of 5.0 by LVINNC Great Stay
The stay was great! John was exceptional on checking us in...Thanks John!
Everything was grand!
July 29, 2013
Rated 4.0 out of 5.0 by CamC confortable and high class
Great stay for the price. 2nd time I have stayed here. However, they forgot to give me the reward points both times.........However, this isn't the only Holiday Inn that forgets to do this. Never get the points approx 70% of the time at any Holiday Inn.........
July 29, 2013
Rated 2.0 out of 5.0 by Sleepy215 Less than average
Stayed in two queen standard suite. The first room we were put in we immediately moved due to an extremely loud bathroom fan. Liken it to a turbo prop plane. The next room was a little better, but overall the bathroom fan was too loud. So if you share a room with someone that needs the bath in the early morning or during the night, expect to be awaken. The room layout is bad too. The AC is not enough to cover the entire room. Breakfast is served until 9:30am only (would recommend changing to 11:00) and background music piped into the hallways will wake you up. Cleaning staff is very good, but at inconvenient times. Actually left early because we were not relaxed.
July 24, 2013
Rated 4.0 out of 5.0 by JC26 Great staff, they all know me by name
The rooms are very spacious, they all know me by name when I walk in the door.
July 18, 2013
Rated 3.0 out of 5.0 by Momofboys2 Huge swimming pool, quiet rooms
For my kids, the swimming pool was the huge draw. It is enormous; HOWEVER, the bottom of the swimming pool (and possibly the sides) were like sandpaper on my kids' feet and hands. Both nights we stayed, my son had cuts on his feet that had to be bandaged. The second night, we put socks on his feet, hoping to stop the cuts, but the socks just got a huge hole in the toe and still cut his foot. The rooms were very quiet though, as we could not hear our neighbors at all. The workout room was small, but since no one else was in it, it was large enough for me. Would be nice to have a fan in the room though.
July 15, 2013
Rated 4.0 out of 5.0 by MD59 Great Room .... Where's the Staff?
The room could not have been any nicer. Clean and very comfortable. The hallway and stairway was very clean and the staff cleaning was friendly. Now let's talk about the Operator. What Operator? I tried several times to find out what room my sisters were in only to have no one answer the Operator line. Would I recommend; most definitely. We have stayed previously in the years past and will do so next year when visiting the family.
July 13, 2013
Rated 5.0 out of 5.0 by KCLJ All agree, the best Holiday Inn Express in Northeast Ohio
While setting at breakfast I overhead several of the guest talking on how nice the accommodation were. The comments being made were related to the room sizes, hostility, and the quality of the breakfast. Don't look any further, Stay here.
July 3, 2013
Rated 5.0 out of 5.0 by Gary75022 Very good hotel & service, poor access.
The service was excellent, staff was friendly, breakfast was very good, all areas of hotel were clean & neat, the room was comfortable. The only negative was road access to & from the parking lot. There is only one entrance/exit area and traffic flow makes it nearly impossible to turn left when leaving. The nearest highway was under construction, and depending on the direction you are traveling, you may need to take a 5 to 6 mile detour to get to the single access road. Hopefully the construction won't take too long to complete. Even so, a traffic signal should be installed near the entrance/exit or better yet, another entrance/exit built on the other side of the hotel lot.
June 30, 2013
Rated 5.0 out of 5.0 by Ray34 Great place to stay
We stayed here to go to the Rock and Roll Hall of Fame in Cleveland. It is less than a half hour away, a quick and easy drive into Cleveland. Its a beautiful hotel connected to a very nice conference/party/wedding facility. Lots of restaurants within walking distance. It has a small cocktail bar that is open limited hours. The pool is really nice, one of the nicest I have seen in a hotel.
June 28, 2013
Rated 5.0 out of 5.0 by Photocontrol Recomended
Its where I stay once a month in Mentor Ohio. Close to everything, reasonably priced, quiet and lots of parking.
June 20, 2013
Rated 4.0 out of 5.0 by Sam369 All good except kitchen staff
It was Friday morning around 8:00 am. The kitchen lady was sweeping the floors, pulling out tables and chairs, dragging them back across the floor. It was so loud we couldn't hear the tv let alone carry on a conversation.
June 17, 2013
Rated 4.0 out of 5.0 by 007Widow Comfortable bed, service was very good!
We had a handicap assessable room due to my mother being handicapped. The door keys give lots of trouble... They do not open doors very well. The room we got could use a new desk chair. Also it could use better lighting in the bathroom, especially near the mirror. It had one ceiling fan light... That was all it had! Needed more counter space in the bathroom as well. There was no counter space to place to set your stuff down... The service was wonderful though!
June 11, 2013
Rated 5.0 out of 5.0 by JC26 Nice people, clean rooms - relaxing
I have traveled a lot for business and this is the BEST place I have ever stayed. The staff if friendly and treat me like family. They even help me find a good place to eat when I ask.
The rates are VERY reasonable. The rooms are VERY clean.
June 5, 2013
Rated 5.0 out of 5.0 by Heididad Comtemporary hotel with good service
Helpful staff. Clean, comfortable rooms at a good price. I would recommend and stay there the next time we are visiting relatives in Mentor
May 30, 2013
Rated 5.0 out of 5.0 by MMS1 Clean, Comfortable, Great Staff
This is a great Holiday Inn Express. Many restaurant choices near by. When we arrived we were told they had over booked and we were upgraded to a very beautiful suite. (This never happens to us!!) We were in our glory. The room was clean. The bed was so comfy I didn't want to get up in the morning. The staff at the desk, in the halls cleaning and at breakfast were very helpful and nice. We will def stay at this Holiday Inn Express again when we are back in the area. I highly recommend :)
May 16, 2013
Rated 5.0 out of 5.0 by ChattDavid A Home Away From Home
Dear Debora -
Thank you for a wonderful stay! You and your staff did a fantastic job of making me feel not only welcome and appreciated, but went out of your way in giving us a “home away from home” feeling! And although I do not look forward to spending another nine weeks away from my family and home, I know I have a special place to come when that time arrives.
Your hospitality and kindness are truly appreciated!!
May 13, 2013
Rated 5.0 out of 5.0 by Indy123 Cleveland visit
Great stay every time at this property. Staff very friendly and helpful, check in fast. Room was very comfortable and quiet.
Would recommend this property, and will stay agin when I am in town.
April 28, 2013
Rated 5.0 out of 5.0 by Bb2005 Very nice hotel and very clean
I enjoyed my stay at this hotel. Clean ,comfortable and nicely decorated. The evening reception is a very nice touch and the staff was very friendly. A good value for the price. Did not use the pool but it was a very nice size pool and well kept.
April 28, 2013
Rated 4.0 out of 5.0 by Familytime13 Mostly great experience
The facilities are so terrific that we actually wanted to stay another night after we experienced the room. Unfortunately, you were booked so that wasn't possible. We had only three issues with your hotel: 1) Getting there, with construction on the bridge and an entrance that required us to do a U-turn to use; 2) Front desk clerk so unfamiliar with the area that she couldn't make any restaurant suggestions or provide directions; and 3) During the reservation process, we were bounced from your hotel to the national reservation number back to the hotel only to be told that your advertised senior rate was unavailable. This was several weeks before our stay and we are Priority Club members. On the plus side, the room was large and clean and had plenty of outlets. The shower needed a bath mat or something on the bottom of the tub to make it less slippery, but we loved the separate sink area and the bar sink in the area with the refrigerator and microwave. We would definitely stay here again -- especially if your advertised senior rates are actually available.
April 11, 2013