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Rated 4.4 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Wonderful Holiday Inn Experience This Holiday Inn was superb! We were given a room upgrade upon check-in and our room was awesome! The bathroom had a walk-in shower and a large jetted jacuzzi tub. The bedroom had a gas fireplace as well as a kitchen area with sink, fridge and microwave. The television stations were more numerous than any other hotel we have ever experienced. The hotel lounge offered reasonable prices for drinks and snacks for three hours on Saturday evening. In very close proximity to this hotel are many restaurants. And the staff was friendly and welcoming. I would definitely love to stay in this hotel again and I would definitely recommend it to anyone! October 9, 2014
Rated 5.0 out of 5.0 by Great rooms, service and staffing. Over many years of staying in overnight accommodations both here and abroad I was very pleasantly surprised with our recent stay at the Lamalfa Holiday Inn Express. From our ease with the check-in desk staff through entering our rooms, we were able to get settled in a very timely fashion. The large, bright, clean rooms were a welcome sight prior to our events of the busy day ahead. From the time we arrived to the conclusion as we flopped on a very inviting bed for a good nights sleep, we certainly weren't disappointed. October 8, 2014
Rated 5.0 out of 5.0 by Great Overall Experience In town every week for business and this hotel is ideal. Rooms are spacious and very clean, all amenities are well maintained and operational and the staff is excellent. Made me feel comfortable. Location is convenient to local restaurants and attractions and business centers. An overall excellent hotel experience, October 8, 2014
Rated 5.0 out of 5.0 by The best Holiday Inn Express I have ever stayed in. This is not a new property but they keep it in tip top shape. Without a doubt it is the best Express I stay in. Always consistent. October 7, 2014
Rated 5.0 out of 5.0 by Nice Stop Along the Highway Stayed at this property which was kind of tucked away off of Rt2 East of Cleveland. Nicely maintained property with extra touches not expected in a standard roadside hotel (candy dishes outside of the elevators). Room was well appointed, clean and ready for a good nights sleep. A frequent traveller and a Holiday Inn Express fan---this was one of the best! October 7, 2014
Rated 4.0 out of 5.0 by Nice place in mentor. One of the main reasons we chose this hotel was because they advertise that they have the largest indoor pool in Mentor. We were traveling with our 4 year old granddaughter and promised her the entire trip that we would be able to swim when we reached our destination. The pool was sooo cold, none of us could go in. Little thing like that is a big thing to a 4 year old. Other than that, the hotel was very nice and the location met our needs. October 6, 2014
Rated 5.0 out of 5.0 by exceeded our expectations The room was a very nice size!! The staff was very friendly! The breakfast was way better than we had expected! We came into town for a wedding and we stayed...it was a wonderful experience. October 2, 2014
Rated 5.0 out of 5.0 by Good Stay I would recommend staying at this hotel. It's quiet, safe and very clean. Staff were professional and courteous. September 29, 2014
Rated 5.0 out of 5.0 by external appearance is not very good. dark entry since coming off the road, you arrive at the conference center which is all dark. there was some construction, so we had to go around the back way. Even without construction, the actual entry to hotel is obscured, and not obvious September 26, 2014
Rated 1.0 out of 5.0 by Why bother You didn't get back to me the last time I left one. Need someone to call me September 21, 2014
Rated 5.0 out of 5.0 by Very Relaxing We were very pleased with this Holiday Inn Express. The location was convenient, and the parking was easy. The staff was very polite and friendly. September 17, 2014
Rated 5.0 out of 5.0 by Great place for a wedding reception. Love it for a wedding reception ! Beautifully decorated reception halls, fabulous food, great appetizers. Everything is easily accessible, your car, the rooms. The bed September 11, 2014
Rated 3.0 out of 5.0 Pleasant Staff Great happy hour with snacks and very affordable drinks. Breakfast could use more bacon. September 8, 2014
Rated 5.0 out of 5.0 by Mentor Business Very long hotel with elevators inconveniently placed. Do not get a room next to the indoor pool if you retire early. Its very noisy. Hotel needs a bit of an update. That being said, very clean hotel. The staff is excellent and attentive. First hotel to upgrade me in a long time and to a huge wonderful suite. Good property September 7, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL The staff was great and accommodating to my schedule. The breakfast is outstanding. The hostess is wonderful. September 5, 2014
Rated 5.0 out of 5.0 by Comfortable room Very relax atmosphere. Very quite room. Great staff and quality breakfast food. September 5, 2014
Rated 5.0 out of 5.0 by Clean, nice room Good channel selection, nice showers etc, would stay there again. Room was quite September 4, 2014
Rated 5.0 out of 5.0 by Service and cleanliness A stop enroute to home. We wanted a safe and secure area. This location provided that comfort along with a clean room, hot breakfast, and courteous staff. September 3, 2014
Rated 5.0 out of 5.0 by Amazing Room The service was great and the room was amazing. Spacious!! August 28, 2014
Rated 5.0 out of 5.0 by Excellent room and great service We were very pleased with everything about this hotel. The whole atmosphere the hotel exceeded our expectations. We loved the room, the quietness of the hotel, and the service. We will definitely come back. Keep up the good work. August 27, 2014
Rated 2.0 out of 5.0 by Very large hotel; lots of walking required. From check-in to room was a long hike and an even longer walk was necessary to procure ice. There was no acknowledgement of being preferred IHG member; usually I get a cold bootle of water and sometimes a cookie or two upon check-in. Not so here, just a very long walk to 2nd floor room location nearly at end of hallway, after getting off elevator. To get ice required going to end of 1st floor or 3rd floor. Breakfast was also a long walk from 2nd floor room to pool area on 1st floor.. I don't think I would return...... August 25, 2014
Rated 4.0 out of 5.0 by Great Breakfast Staff but Poor Front Desk Staff The staff at the breakfast area was super. She knew our little ones didn't get any sausage. She quickly went behind to make a few and brought them to their table. She definitely went above and beyond our expectation. Everything at the hotel was great with the exception of the front desk staff who checked us in. She did not listen to us but made assumption which made the check in process much longer and we almost thought we had to go to another hotel. August 25, 2014
Rated 5.0 out of 5.0 by Great stay Great for business travel. Complimentary internet service in lobby. Friendly staff helped ship a package. August 22, 2014
Rated 5.0 out of 5.0 by Great hotel. Very comfortable and clean Very nice hotel. The staff was very friendly and the facility was very clean. Loved the fact that there was plenty of things to do/restaurants within walking distance. Will most certainly be staying here again when we are visiting friends in Ohio. August 21, 2014
Rated 4.0 out of 5.0 by Kitchenette room was great, pool great, bad breakfast The major takeaways from our stay were that the front desk staff was great and very accommodating, the pool was great, the kids loved it - but also that the breakfast experience was below par with what I've experienced at other Holiday Inn Express locations and elsewhere. The selection is poor - the final day we were there, there was nothing hot to eat other than biscuits and gravy - and the staff is literally waiting at the door to lock it to keep people out right at the cutoff, after refusing to put out any more food a solid hour before "closing." That said, we'll probably be back because the rest of our stay went well, but maybe plan to have breakfast somewhere else. August 21, 2014
Rated 5.0 out of 5.0 by Good experince This was a great hotel to stay at. I was pleased with the room that had a hot tub in it. The pool area was great to swim in with my children and the breakfast was very good. Next time I stay in Mentor, it will be at this hotel. August 21, 2014
Rated 5.0 out of 5.0 by My Experience at HIE in Mentor, OH My family and I stayed at the HIE in Mentor, OH on August 14, 2014. We had a very pleasant experience with this HIE. Our was very spacious and included a sitting area with a couch and lamps. The room also included a refrigerator and microwave oven for the price. The indoor pool area and pool were very clean. The free breakfast included several hot items. The only con for me was the bed was too hard. I'm used to sleeping on a softer mattress. I was very pleased with my stay at the HIE in Mentor, OH and would recommend it to others as a nice place to stay. August 20, 2014
Rated 5.0 out of 5.0 by Great overnight stay I had a family Wedding held at the Holiday Inn Lamalfa and stayed in the hotel over night. My husband and I brought our daughter as well and took the room with a sitting area that had a couch and small kitchen area. The room was large and clean and the couch opened for a bed for my daughter. The other part of the room had 2 queen beds. My mattress was excellent and I slept very well. I heard no noise from the hallway or any other room even though the hotel was sold out. The event rooms where well kept and beautiful. We where very impressed. I would strongly recommend this hotel if you are in the area. August 18, 2014
Rated 3.0 out of 5.0 by My Reservation was not honored I checked in late with a confirmed reservation with King (booked with ihg.com). I would be fine if the staff at least told me that they made a mistake and/or running out of room. She just checked me in for two queen beds without explaining or apology. As a good member, this is the very first time for me. August 17, 2014
Rated 5.0 out of 5.0 by convenient. clean, comfortable good night's sleep; good varitey breakfast; we had our breakfast outside on the paio; pool was nearby, indoors and sizeable. August 17, 2014
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