Rated 4.5 out of 5 by 240
Rated 5.0 out of 5.0 by Travelin Guy When in Mentor...strongly consider this place.
Good management, friendly and responsive staff. A great place to stay when you are away.
May 18, 2015
Rated 5.0 out of 5.0 by Leizure in Indy Great place to stay
I stay here often and will keep returning. Rooms are always clean, staff is courteous and helpful, and lots to do around the area.
May 13, 2015
Rated 5.0 out of 5.0 by jkta Great staff
We love staying at this hotel. It is always clean and the beds are comfortable. The staff is so friendly - especially those working in the breakfast area.
May 13, 2015
Rated 4.0 out of 5.0 by jimmypete desk staff very friendly and helpful
Deborah took care of us when we had issues about check in
May 12, 2015
Rated 5.0 out of 5.0 by rsqrd Great Stay
Had a great 3 night experience. Would stay again when in the area.
May 11, 2015
Rated 5.0 out of 5.0 by Jonn206 Great Stay
Staff was very friendly. At the end of each busy business day I was able to relax and enjoy a pleasant environment.
May 6, 2015
Rated 4.0 out of 5.0 by Westinghouse Nice place
Nice place, friendly breakfast staff, and clean room. I stayed here for a business trip and would stay here again if in the area.
May 3, 2015
Rated 3.0 out of 5.0 by Doc Bunner Entrance lacking easy access
After driving for hours from Asheville, we were extremely disappointed in having a very hard time gaining access to the Hotel from Heisley Road since there was no light to help. However, just within 50 feet was a road, Diamond Centre Dr that had a light which gave access to other businesses in the area. After getting onto the Hotel property I drove around looking to see if there was another way to get onto the property. There wasn't one. However, I discovered that there could have been an access from Diamond Centre Dr.
Upon mentioning the difficulty I had to the front desk staff, I was informed that the City of Mentor wouldn't allow the Hotel to have access to Diamond Centre Dr. I found this to be a crucial Safety factor due to the amount of traffic you had to cross during rush hour. Very unsafe condition. If I were involved in an accident due to this I would include going after the City of Mentor for creating this problem.
My wife being handicapped also found it very hard at times to try to get out of the too soft mattress. She has Arthritis and sunk into the mattress creating an extremely difficult time for her. The mattress needed to be updated to a type of firmer mattress which is easier for a handicap person to get out of.
The Handicap bathroom set up was the best my wife had ever used.
Stayed April 2015, traveled with family
May 1, 2015