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Rated 4.5 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Amazing Service We stay at the Holiday in Express (Lamalfa Concerence Centre) several times a year, when visiting our son at Lake Erie College. The hotel is always clean and the rooms are suites so there is plenty of room to relax. We have always had good service, but this last visit was exceptional. The breakfast was very good. Maria and Anna were working and made sure the room was spotless and food was continuously kept filled. Maria interacted with the guests and ensured that everyone was happy and had what they needed. When a guest commented that they were hoping a certain food item would be served, but it wasn't, Maria offered to go fix some just for her. In today's age, you rarely find someone that truly makes customer service a number one priority. We will definitely return to this Holiday, and when traveling, will make them a first choice. October 30, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Mentor Ohio I stayed at the Holiday Inn Express (Lamalfa) in Mentor for two weeks on business. The staff was great and very helpful. The variety of choices they had for breakfast were many and I feel it added good value to my stay. It saved me from spending extra money on breakfast every morning. The hotel is nice and clean and well maintained. The room was clean and the staff made sure I had plenty of towels and clean sheets everyday. The bed was comfortable and my sleep was restful. If you are staying in Mentor, I recommend this hotel for good value and nice amenities. October 29, 2014
Rated 5.0 out of 5.0 by Great business location with NICE staff I stay here about once per week when I am in town on business. The place is clean. The people are always nice. They know me by name and take care of me. October 28, 2014
Rated 5.0 out of 5.0 by Great Stay! Best Express I have stayed in to date! Room was clean. Food was great. Staff helpful. Only suggestion is to fix the TV in the Exercise room and have sanitary wipes available for the equipment after use. October 26, 2014
Rated 5.0 out of 5.0 by Great Experience We have stayed at this hotel numerous times and have never been disappointed. The rooms are clean, spacious, and nicely decorated. Parking is never a problem. The breakfast buffet has a nice variety of items The staff is friendly and efficient (especially manager, Deborah). We have stayed here when going to the Cleveland Clinic and found it to be an easy commute into Cleveland. We were able to enjoy a relaxing time prior to our hospital visits. It is located in a nice neighborhood with restaurants, a movie theater, and stores nearby. We will definitely stay here again. October 26, 2014
Rated 5.0 out of 5.0 by Great for Business This hotel is excellent for business travel. They have all the amenities and very good free hot breakfast. They also have a managers reception most nights. Rooms are large and comfortable. I stay here every time I go to the Cleveland area. October 20, 2014
Rated 4.0 out of 5.0 by Wedding event. everything was well planned. the spaces were large and open with lots of natural light. the only thing wrong was the the air conditioning in the banquet room was so cold people left the reception to get warm. the food was excellent at the banquet room, but sadly the complementary breakfast was lacking. October 17, 2014
Rated 4.0 out of 5.0 by Very comfortable bed, good breakfast, rooms don't smell fresh The bed was unbelievably comfortable, we had our best sleep in a long time here. The breakfast was very good, lots of protein and other choices. The breakfast staff went above and beyond to accomodate us. The room was well furnished and comfortable. Unfortunately, instead of ventilation, they choose to use some kind of air freshener, that to our noses smelled very sour, and sort of made us want to turn around and leave, every time we walked in. Fortunately, our noses adapted and we got used to the smell. October 16, 2014
Rated 5.0 out of 5.0 by Great place to stay Need to have the holiday Inn express light work at night, drove right by the place in the dark. October 15, 2014
Rated 4.0 out of 5.0 by Beautiful hotel Hotel looked brand new and very well kept and maintained. rooms were very nice and beds comfortable and clean. Shower head was somewhat lower(and I'm not a very tall person 5'7") Breakfast spread was not that big. stayed at other holiday inn express in perrysburg, Ohio and much larger breakfast spread and choices. If the breakfast is improved, would be a 5 star hotel for the price. October 15, 2014
Rated 5.0 out of 5.0 by Our Stay The only reason I was unable to give all 5 was due to the quality of my sleep. But I never sleep well and I was very nervous about the dance comp I was doing the following day. Everyone was very nice and helpful. It was a great time by all. October 14, 2014
Rated 5.0 out of 5.0 Great Stay We came from Arizona into town to attend a wedding -off site-. we stayed three nights. Our experience was great. We especially enjoyed the special happy hour set up in the lounge across from the registration desk that provide reasonably priced alcoholic beverages and a scrumptious array of pastries and hot and cold appetizers. A very nice touch between the breakfast buffet and evening meal. There were several events taking place in the ball rooms: wedding and reunions did not take away from our stay. My sister enjoyed the pool, mostly to herself. The room was spacious enough for a standard 2 queen room to do a little entertaining. It was lacking a table at which to eat from. The grounds were well kept and hotel was easy access to all the locations we needed. October 11, 2014
Rated 5.0 out of 5.0 by Outstanding Overnight Stay My husband and I were vacationing in the Cleveland area and wanted a Hotel close; but a place more on the North east side, which would help us to continue on in our travels to NY. The Staff gave us a warm welcome and provided us with a clean, wonderful room. We had a great quite nights rest and had a good breakfast in the morning. The breakfast staff talked with us and helped us enjoy our breakfast. We were not disappointed in any way. The Holiday Inn Express Standards was maintained, which is a good reflection of a great General Manager. Thank you, for a wonderful experience. October 10, 2014
Rated 5.0 out of 5.0 by Wonderful Holiday Inn Experience This Holiday Inn was superb! We were given a room upgrade upon check-in and our room was awesome! The bathroom had a walk-in shower and a large jetted jacuzzi tub. The bedroom had a gas fireplace as well as a kitchen area with sink, fridge and microwave. The television stations were more numerous than any other hotel we have ever experienced. The hotel lounge offered reasonable prices for drinks and snacks for three hours on Saturday evening. In very close proximity to this hotel are many restaurants. And the staff was friendly and welcoming. I would definitely love to stay in this hotel again and I would definitely recommend it to anyone! October 9, 2014
Rated 5.0 out of 5.0 by Great rooms, service and staffing. Over many years of staying in overnight accommodations both here and abroad I was very pleasantly surprised with our recent stay at the Lamalfa Holiday Inn Express. From our ease with the check-in desk staff through entering our rooms, we were able to get settled in a very timely fashion. The large, bright, clean rooms were a welcome sight prior to our events of the busy day ahead. From the time we arrived to the conclusion as we flopped on a very inviting bed for a good nights sleep, we certainly weren't disappointed. October 8, 2014
Rated 5.0 out of 5.0 by Great Overall Experience In town every week for business and this hotel is ideal. Rooms are spacious and very clean, all amenities are well maintained and operational and the staff is excellent. Made me feel comfortable. Location is convenient to local restaurants and attractions and business centers. An overall excellent hotel experience, October 8, 2014
Rated 5.0 out of 5.0 by The best Holiday Inn Express I have ever stayed in. This is not a new property but they keep it in tip top shape. Without a doubt it is the best Express I stay in. Always consistent. October 7, 2014
Rated 5.0 out of 5.0 by Nice Stop Along the Highway Stayed at this property which was kind of tucked away off of Rt2 East of Cleveland. Nicely maintained property with extra touches not expected in a standard roadside hotel (candy dishes outside of the elevators). Room was well appointed, clean and ready for a good nights sleep. A frequent traveller and a Holiday Inn Express fan---this was one of the best! October 7, 2014
Rated 4.0 out of 5.0 by Nice place in mentor. One of the main reasons we chose this hotel was because they advertise that they have the largest indoor pool in Mentor. We were traveling with our 4 year old granddaughter and promised her the entire trip that we would be able to swim when we reached our destination. The pool was sooo cold, none of us could go in. Little thing like that is a big thing to a 4 year old. Other than that, the hotel was very nice and the location met our needs. October 6, 2014
Rated 5.0 out of 5.0 by exceeded our expectations The room was a very nice size!! The staff was very friendly! The breakfast was way better than we had expected! We came into town for a wedding and we stayed...it was a wonderful experience. October 2, 2014
Rated 5.0 out of 5.0 by Good Stay I would recommend staying at this hotel. It's quiet, safe and very clean. Staff were professional and courteous. September 29, 2014
Rated 5.0 out of 5.0 by external appearance is not very good. dark entry since coming off the road, you arrive at the conference center which is all dark. there was some construction, so we had to go around the back way. Even without construction, the actual entry to hotel is obscured, and not obvious September 26, 2014
Rated 1.0 out of 5.0 by Why bother You didn't get back to me the last time I left one. Need someone to call me September 21, 2014
Rated 5.0 out of 5.0 by Very Relaxing We were very pleased with this Holiday Inn Express. The location was convenient, and the parking was easy. The staff was very polite and friendly. September 17, 2014
Rated 5.0 out of 5.0 by Great place for a wedding reception. Love it for a wedding reception ! Beautifully decorated reception halls, fabulous food, great appetizers. Everything is easily accessible, your car, the rooms. The bed September 11, 2014
Rated 3.0 out of 5.0 Pleasant Staff Great happy hour with snacks and very affordable drinks. Breakfast could use more bacon. September 8, 2014
Rated 5.0 out of 5.0 by Mentor Business Very long hotel with elevators inconveniently placed. Do not get a room next to the indoor pool if you retire early. Its very noisy. Hotel needs a bit of an update. That being said, very clean hotel. The staff is excellent and attentive. First hotel to upgrade me in a long time and to a huge wonderful suite. Good property September 7, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL The staff was great and accommodating to my schedule. The breakfast is outstanding. The hostess is wonderful. September 5, 2014
Rated 5.0 out of 5.0 by Comfortable room Very relax atmosphere. Very quite room. Great staff and quality breakfast food. September 5, 2014
Rated 5.0 out of 5.0 by Clean, nice room Good channel selection, nice showers etc, would stay there again. Room was quite September 4, 2014
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