Rated 4.3 out of 5 by 78
Rated 2.0 out of 5.0 by bagade93 Average Service
We were coming in for a wedding and due to changes in our schedule we needed only one night but needed a place to "hang out" until we left that evening. I asked to extend the check out time on one room and pay the extra and that service was not available. So I had to sit in my car for 2 hours with my children until a family friend was able to help us out.
In addition, I asked twice to have the 2 booked rooms near each other and on both calls they said they could accommodate us. However, when we checked in, we got one room on the first floor and the other on the second floor. That just made the stay more complicated and stressful. It was disappointing for the lack of service. We are a family of 5 so splitting up the family is not what we wanted. Other hotels in other chains are able to manage this request when rooms/suite for 5 people are not available.
We are IHG members and that seemed to mean nothing as well....what's the point of being a member?
August 12, 2014
Rated 4.0 out of 5.0 by guy01 Very good value
Comfortable accommodations and polite and helpful staff for a very good value.
August 6, 2014
Rated 5.0 out of 5.0 by Lucio60 Nice Hotel in Merced
I has a very positive experience in this hotel. The room was clean and large. There was a nice swipping pool and Gymn facility c/o the Hotel and a large room for breakfast.
August 2, 2014
Rated 5.0 out of 5.0 by CJsch Comfy bed
I never have trouble with holiday inn wish I could always stay at them but several towns do not have them so have to stay where we can but we try to get into holiday inn when ever posable.
July 28, 2014
Rated 5.0 out of 5.0 by crisy67 Exceeded Expectations
Loved my room (King Suite) so much, I extended my stay by 2 days! Can't wait to visit again :)
July 21, 2014
Rated 4.0 out of 5.0 by Germaphobe Comfortable Hotel/Clean
I am a germaphobe so I look to see how clean everything looks. Only problem was i found 2 hairs in the bathroom.....turn off! Other than that everything else seemed very clean and up to par.
July 16, 2014
Rated 5.0 out of 5.0 by wma1447 Great Accommodations
Our stay was very pleasant and enjoyable. The staff helpful and accommodating. Our room was clean, comfortable, and relaxing. The kids made great use of the pool and exercise room was adequate for our short stay.
July 15, 2014
Rated 4.0 out of 5.0 by ambs Great Value hotel with nice, clean rooms, comfortable beds.
We stayed 1 night - great value, clean & big room with comfortable bed, good breakfast. definitely recommend if staying overnight in the area. A bit far from Yosemite - easily a 1.5 hour drive to south entrance.
July 14, 2014
Rated 4.0 out of 5.0 by McJeffery 早餐很好
July 3, 2014
Rated 5.0 out of 5.0 by ANDY A OVERALL GREATLY SATISFIED
Having to be away from home because of work, I had the pleasure of staying here at the Merced HI express. Overall experience was excellent. Checking in was a totally easy task with friendly desk clerks such as Lyndsey and Patty. Breakfast here is also an great experience because of Maria who makes sure everything is well taken care of at the breakfast station. I really enjoy talking to the staff because they are all truly friendly. Down time was also wonderful with the swimming and the convient exercise room. The pool was always in great condition because of the nice maintenance man Francisco. Again, always a pleasure staying here.
July 3, 2014
Rated 5.0 out of 5.0 by livingAlaskan Great Service and Property
Very comfortable and beautiful hotel. Highly recommend. Great service and amenities.
July 1, 2014
Rated 5.0 out of 5.0 by Diarra Memorial Reception
We reserved both a guest room and meeting space at the Holiday Inn- Merced. While our trip was in response to the death of a family, the staff really helped with everything. They went out of the way to ensure that my stress levels remained low.
I have leased space from many commercial facilities. This was one of the best.
June 27, 2014
Rated 5.0 out of 5.0 by Capt'n Frank traveler
Excellent quality food. Comfortable room. Pleasant surroundings.
June 27, 2014
Rated 2.0 out of 5.0 by Charlie2020 I would NEVER stay at this hotel again
Uncaring desk staff, no wifi, room walls so thin you can hear other guests, our suite looked like it was converted from a storage area to a guest suite, we were overcharged for the second room, we were locked out one night because of desk clerk error. Horrible time at this hotel. WE WILL NEVER RETURN
June 25, 2014
Rated 5.0 out of 5.0 by Hotel, Motel,...... Great Stay
Used this hotel for business, great staff, gym, clean. Breakfast food is usual hotel fare.
June 23, 2014
Rated 5.0 out of 5.0 by wurz Merced Holiday Inn Merced. Great
Fantastic hotel to stay before going to Yosemite Park.
Above average IHG hotel.
June 20, 2014
Rated 5.0 out of 5.0 by johnb64 Clean, nicely appointed room
I had to attend a two-day training for work, and opted to spend the night. The room was large, really beautiful, and clean. I really slept well and enjoyed my one minute commute the next morning.
June 15, 2014
Rated 2.0 out of 5.0 by dddaisy Terrible Room
I have to say this was probably the worst two nights I have ever spent in a HIE hotel. I'm a platinum elite member so I've stayed in a lot of HIE hotels. We were given an end room on the first floor and all night long people were slamming the back entry door and stomping up the stairs which were right behind our bed. Very poor planning for the layout of that room.
Couldn't wait to get out of there!
June 7, 2014
Rated 5.0 out of 5.0 by ALEXIS123456 WEEKEND GETAEWAY
OVERALL GREAT STAY, CLEAN ROOMS, COURTEOUS STAFF, DECENT BREAKFAST
June 6, 2014
Rated 5.0 out of 5.0 by Chinu14 Home away Home
Have stayed here many times. Also able to get the room of my choice. Quiet, safe, comfortable stay. Highly recommended. Staff was very nice and helpful.
June 4, 2014
Rated 5.0 out of 5.0 by Dodgerblue1955 great staying at Hol Inn Ex
would recommend for everybody that goes on the road. great place to stay.
June 4, 2014
Rated 5.0 out of 5.0 by Bob is only 3 characters Upper room locations not s good idea for leg amputees
Due to elevator "shutdowns" in hotel emergencies, upper floor room accommodations seems inappropriate
for double amputees. Attempting to egress by stairs can be very slow to avoid falling when in a hurry or blocking other guests also trying to leave the hotel/motel. Rooms should be closer to elevators or stairwells if they are to be on upper floors.
June 1, 2014
Rated 5.0 out of 5.0 by george1955 Forest from the Trees
I came to Merced to get the YART bus to Yosemite I had some concerns on everything in general. I mentioned this to tke lady checking me in. She mentioned the general manager Sean was on the YARTboard. I went down a bit later and spoke to him. Not only did he ally my fears, he answered all me questions got copies of the bus schedule and personally drove me in his car to the depot. He also arranged a ride a back.
I have never had more personalized service. Thanks Sean, Danielle, and all.
May 30, 2014
Rated 5.0 out of 5.0 by Linqueintl Always a pleasant stay.
Have stayed here many times. Nicely appointed rooms. Quiet, safe, comfortable stay. Highly recommended. Staff was very nice as usual.
May 25, 2014
Rated 5.0 out of 5.0 by MartyL Holiday Inn Merced
Very accommodating staff . Very comfortable room. Nice soft pillow. What more can you ask for when you are on the road
May 17, 2014
Rated 4.0 out of 5.0 by Yello Stay at Hotel
All in all it was good. I did call on the phone and it took someone to take my reservation at least 20 mins of hold time. They were checking in a group? Not sure. Other then that it was fine.
April 16, 2014
Rated 4.0 out of 5.0 by MikeandEster Restful
We enjoyed our stay, and the breakfast was great. Nice dining room and the staff very helpful.
March 8, 2014
Rated 5.0 out of 5.0 by Sbb417 Great Stay
Very comfortable very clean our floor was quiet. I love that there was a good size refrigerator and microwave. The room was spacious. I will definitely stay here again.
March 8, 2014
Rated 5.0 out of 5.0 by Tyger5 merced
This HIE is great. I have stayed here twice on two separate occasions for business. The front staff is lovely, and the room is very comfortable. I would recommend it.
February 13, 2014
Rated 5.0 out of 5.0 by aquaboogieman comfortable bed and great service.
we love it very clean and customer service was excellent.when you hire staff that care it makes your stay outstanding.
January 23, 2014