Rated 3.7 out of 5 by 122
Rated 2.0 out of 5.0 by jv 47 December 2014
analog TV, no refrigerator in the room Hotel is outdated
December 14, 2014
Rated 5.0 out of 5.0 by flybird51 Comforable bed, great service especially staff
Hotel staff provided the most pleasant, cordial, and professional service. The individual who prepared breakfast set-up was so pleasant....made me want to stay a little longer.
December 10, 2014
Rated 1.0 out of 5.0 by Teddo Never Again at this Hotel
I will never stay at this hotel again. It is very difficult to find the hotel since the sign is off the road and the hotel next to the Holiday Inn Express is much larger and you can't even find the Green Holiday Inn Express sign. The beginning was horrible, they did not recognize me as a Platinum Elite IHG member - there computer informed the front desk I was a Gold member. I showed the front desk my IHG app identifying me as a Platinum Elite member but they had no power to make a decision to upgrade me or even give me the appropriate welcome points. I hate to argue at the front desk - remember, Rule #1 - the customer is always right. Rule #2 - see Rule #1. Not Happy on my initial entry to Hotel. It is hard to relax when you have to argue to get IHG points! Secondly, the TV was Analog! Yes Analog - NO NFL football on Thursday night. The hotel's programming was terrible! We were so frustrated we turned the TV off! In fact, the TV picture was snowy - this was horrible! I don't understand WHY?
On the bright side, the breakfast manager did an outstanding job, one of the best choices of food (maybe a corporate change, but this lady was outstanding!). The soft pillows were also outstanding. But these positives do not outweigh the negatives of the Front Desk not being empowered to make common sense decisions and the horrible TV experience with a bad picture and terrible programming!
December 2, 2014