Rated 3.7 out of 5 by 131
Rated 1.0 out of 5.0 by Disappointed with it all Very disappointed
I was extremely disappointed. I reserved a suite - which I guess for Holiday Inn Express is just and extra large room. Upon arrival our rug was extremely stained and looked dirty. We then tried the tv- which did not work without getting someone to come up and fix it. We then pulled out the pull out couch and was DISGUSTED! The bottom was broken so the right side of the mattress fell through the frame. That was the best part of the bed. The mattress was incredibly stained. At this point I went to the front desk still trying to "make the best of it". Since there was a snow storm and it was after 11:00 pm and we could not leave. They had no fitted sheets and had flat that I knew would fall off and the thought of touching all of those stains disgusted me. I asked if there was another room because we planned on that bed. I was given the full price rate. I explained the problem but I guess that did not matter. After going back a second time they discounted the room about 15%. If I knew I would have had to spend the amount I did I would have stayed at a different hotel. I ended up spending far more than anticipated.
Let's not start on the paper thin walls that we could hear our neighbor coughing all night. Overall awful place to stay!
February 25, 2015
Rated 5.0 out of 5.0 by Pete03303 Terrific hotel!
A high quality stay well above what I expected for the very reasonable rate.
February 24, 2015
Rated 5.0 out of 5.0 by Bibi518 great customer service and comfortable bed
very friendly host and staff members, great gateway for couples and family time, quiet place to enjoy a day away from stress. Excellent food and staff was a plus, very clean environment would definitely come back to tried the pool.
February 18, 2015