Rated 4.2 out of 5 by 100
Rated 5.0 out of 5.0 by Matt8 Outstanding Service
My wife and I were blown away by the high level of customer service at this hotel. We were trying to send some gifts back home from our vacation and the staff was extremely helpful. They found some discarded boxes for us to use as well as allowed us to use their packaging tape. We will search out other Holiday Inn Express locations in the future.
June 9, 2014
Rated 5.0 out of 5.0 by Crane doc Great place to stay
Stayed there about six or eight times. Will no doubt stay there when working in that area
May 23, 2014
Rated 4.0 out of 5.0 by MrSinclair3 Comfortable Stay
This Holiday Inn Express was a very comfortable property to stay during my business trip to Connecticut. The breakfast in the morning was delicious and the staff was very friendly and accommodating. The rooms provided the basic necessities for a good stay experience.
May 23, 2014
Rated 1.0 out of 5.0 by gearjmr711 Stayed while visiting family.
We chose this hotel because it was the only smoking hotel near Meriden and we normally only stay at Holiday Inns because they are comfortable, clean and consistent until now. The room was small and crowded. The carpet was dirty, wallpaper on the walls was peeling and bubbled, the shower head had so much build up that the water pressure was poor. The furniture looked as though they had purchased it at Wal Mart and glued it together. The television sat on the dresser which made it impossible to lay in bed and watch television. The breakfast choice was the standard Holiday Inn breakfast but my husband said that it tasted very badly. If we were to have to spend a lot of time in the room then we would have checked out immediately but we spent the vast amount of time visiting elsewhere and we had already paid a deposit that was nonrefundable.
May 21, 2014
Rated 1.0 out of 5.0 by Lazy Dogs Shabby
New HIE signs and carpet in the lobby but this place is run down. The bathtub was painted and the paint was peeling up as I showered. The bathroom walls were discolored and looked like the place had been flooded.
Disgusting powdered egg omelets.
Will definitely look for another place to stay on return trips to Southington.
May 11, 2014
Rated 5.0 out of 5.0 by JeffR2 quiet spot on the hill
Great facility and staff. Quiet retreat from the busy day.
April 29, 2014
Rated 4.0 out of 5.0 by Steve_C Pretty Standard With Really Small Room
We recently made a trip to three cities and stayed in three different HIE properties. This property had the smallest room of the three by a significant margin. Perhaps it was just the room we had, but either way I was a little disappointed at the space available. Small enough to make simple tasks like dressing or getting to the bathroom a challenge with two people.
Of course, I got this room with a reward night, at a very cheap price. Who knows if that drove them to put me in the smallest room in the property?
April 21, 2014
Rated 1.0 out of 5.0 by Wann Very disappointed
I stayed 3 nights at the hotel, two straight days my card didn't work so I couldn't make it in the room, the room was near the check-in desk #118; it was loud and noisy throughout the entire night, I ask to switch rooms but no luck, I had a horrible experience I didn't even bother going to breakfast in the morning and I was very tired to work everyday.
April 14, 2014
Rated 5.0 out of 5.0 by JGEI305 Everything was great!
Nothing bad at all to say about this hotel. Friendly, helpful, and pleasant are words that can easily be used to describe the staff. The room and the rest of the hotel was extremely clean and well presented. The fresh baked cookies by the staff is a bouns. Forgot my shaving cream and was given a free travel size bottle. Breakfast hit the spot. The gym has a bunch of dumbells and treadmills so you can get a pretty decent workout. It had recently snowed but everything was plowed. Honestly, I have nothing bad to say about the hotel, but if you want to hear something bad, the pool was frozen.
March 9, 2014
Rated 5.0 out of 5.0 by OPCBill Outstanding!!!!
Due to inclement weather we needed a place to stay while on the road, so we stayed here. From the time we arrived until the time we left everything was outstanding. The woman on duty in the evening when we checked in was most pleasant and helpful. The room was great - we appreciated the jacuzzi! The breakfast and the entire breakfast environment were superb. And the day manager was a real dynamo - professional, but friendly. And she was as helpful as could be. My wife and I could not give a better rating to a Holiday Inn. We look forward to staying there again.
February 7, 2014
Rated 5.0 out of 5.0 by Rick B Great Hotel at a Great Price
The hotel staff was awesome! They where all very polite and willing to help with anything. The breakfast bar has a great selection of items and is well maintained in the morning. The lady that takes care of it keeps it spotless clean and she is always asking if she can get you anything. This hotel knows customer service! I travel often with work and there is no doubt anytime I am going to be in Southington, CT area for a night or more I will be at Holiday Inn Express!
January 28, 2014
Rated 5.0 out of 5.0 by Susan2929 Pleasant experience
I was thoroughly please with my stay at your facility. Staff was extremely helpful and accommodating. Overall, excellent.
January 8, 2014
Rated 5.0 out of 5.0 by Gregory51 Glad we found this property
Considering the stress associated with traveling at Christmas, including the emergency hospital stay of a family member, this HI Express was very relaxing and comfortable. We live in NC where all smoking in public buildings is banned. CT still allows for smoking rooms. On the first night we got two non-smoking rooms as we had requested, but the corridor had a lot of smoking rooms. The smell gets into the room anyway, and I ended up with a migraine the next morning. When we told the management, they immediately gave us different rooms far from any smoking rooms and comped our first night's fee. We are most appreciative! The rest of the stay was excellent-comfortable, very clean rooms, nice breakfast. We were at the hospital a lot (my father had a medical emergency on Christmas eve), but our rooms proved a good place to retreat from it all and prepare for the next day. Will stay here again!
December 31, 2013
Rated 5.0 out of 5.0 by SQFFPgold Convenient location and reasonable price
I stayed 1 night at this Holiday Inn and was thoroughly enjoyed it. The hotel is conveniently located between New Haven and Hartford with reasonable price to pay. Before I arrived at the hotel, I wrote an email asking for a microwave oven in the room and sure enough it was there in my room when I arrived.
The room is big; enough for me to reorganize my 2 suitcases for the Christmas shopping that I just did in Connecticut. Breakfast is plentiful with a unique touch of cinnamon rolls that are hard to find at other Holiday Inn hotels. All in all I was completely satisfied choosing and staying at this hotel and would definitely recommend it to other travelers.
December 21, 2013
Rated 5.0 out of 5.0 by Curley1 Excellent in every respect over the past 5-10 years I've stayed here
Excellent in every respect over the 5-10 years I've stayed here over Thanksgiving weeks. Only gripe I have is I cannot figure out how to connect with internet here -- I have to enlist the help of your excellent staf member. Do a writeup for guests.
December 3, 2013
Rated 4.0 out of 5.0 by tig50 nice stay
did not like not being recognized as awards member
November 26, 2013
Rated 5.0 out of 5.0 by crssports Stay at HIE Southington
Nice clean and friendly hotel, with good location for my business trip.
November 19, 2013
Rated 4.0 out of 5.0 by Racedog Good value, great service.
Asked for early check in due to business travel... No problem, clean room nice hotel.
November 15, 2013
Rated 4.0 out of 5.0 by Angbabe1590 A wonderful an comfortable stay
Me an my new husband had a very nice stay. We stayed for two nights after our wedding an we had such a nice an relaxing stay. We live close by but it was still a nice little getaway for us an breakfast was overall pretty good as well. We would defnietely stay again an recommend to others we know.
November 7, 2013
Rated 5.0 out of 5.0 by mamaloon very consistent lodging
We find the staff, rooms and breakfasts are always consistently good. We stay about 3 nights 4 times a year and are glad to find this kind of facility for the money. Oh, and we love the cookies!
November 4, 2013
Rated 5.0 out of 5.0 by chipndust We always come back!
We never do a search for accommodations when we come to visit our family in Bristol any more. Holiday Inn Express Southington is the ONLY choice for us! We always appreciate the helpful, cheerful, accommodating staff. The breakfast served each morning rivals any restaurant in any city! It is served hot, fresh, and in a healthy variety of choices by a staff member who seems tirelessly committed to serving the guests. I can not say enough about this motel. Its location allows for nearly any schedule--shopping, sightseeing, or business and entertainment. We usually stay for several days and the housekeeping staff takes good care of our room and works with our schedule so that we never feel rushed to make the room available for the crew. Thank you...all of you...for another delightful stay.
October 30, 2013
Rated 5.0 out of 5.0 by Martha46 Excellent place to stay.
Our stay was very enjoyable. We had several events to attend in CT and we chose the location because it was central. We stayed for eleven nights so it was important that the room and bed were comfortable and we were not disappointed. The staff was friendly and showed a willingness to make sure our stay was enjoyable. We have stayed in HI's before but this one was the best we have ever stayed.
October 24, 2013
Rated 5.0 out of 5.0 by ScrapHappy Above and Beyond
We can't say enough nice things about the Holiday Inn Express in Southington. The staff that works at the hotel is top notch and goes out of their way to make your stay comfortable. We hold events here several times a year and it is so nice to see all the familiar faces when we walk through the door. We wish we could thank everyone personally, but from Becky and Jen who handle our bookings to Jakub and Kym at the front desk, to Steve and Firdoze who keep everything so clean and nice, Holiday Inn could not ask for better representatives of their brand.
If you are looking for a great place to stay, this is the place to pick!
October 16, 2013
Rated 5.0 out of 5.0 by RustyS Great staff
I accidentally booked a smoking room here, but am a nonsmoker. It was only after I got to the smoking room that I discovered my mistake. Although there were no available rooms, the staff noted that one nonsmoking room had just been vacated and could be prepared for us. They cleaned the room promptly and thoroughly and got us resitutated without any kind of penalty. I was glad to be able to sleep in a clean smoke-free room.
October 16, 2013
Rated 4.0 out of 5.0 by Bmak23 Great customer service
The lady working the desk the night I stayed was very helpful. I need to print documents late a night and she directed me to the business room and gave me the key. That helped me out a great deal.
October 12, 2013
Rated 4.0 out of 5.0 by PastChief16 Nice stay
Facility is convenient to interstate and a nice hotel. Clean and friendly. Nice breakfast. Have stayed here before and will stay again
October 7, 2013
Rated 5.0 out of 5.0 by Suz46 Always Good..
been staying at this Holiday Inn for years..mgmnt/personnel has changed, but quality is always consistent..very good value for the dollar..and a VERY convenient location..
October 1, 2013
Rated 4.0 out of 5.0 by Dave68 Hotel Interior and Staff
Excellent customer service from the moment you walk in until you check out. Great staff!
3rd Floor smelled like stale cigarette smoke. Carpeted floors seemed stained. Smell was in room also. Supposed to be a non-smoking room.
Bed was very comfortable. Nice view from front of hotel.
October 1, 2013
Rated 5.0 out of 5.0 by directingenius Awesome Service!
I have to say that the staff is awesome. I was running late for an appointment and my cab was running late. Long story short Becky drove me to my appointment. Really saved the day!
September 30, 2013
Rated 3.0 out of 5.0 by peten013 Horrible Housekeeping
Stayed at this H.I. Express in Southington for 7 nights there to visit family and friends and see sites we haven't been too since we moved away from home. The Housekeeping service we had was beyond horrible, no other words to describe it. I do not think our sheets were changed for the entire 7 nights, amenities were never replaced, left a note for housekeeper to please replace the shampoo/conditioner/lotion/soap put bottles on bathroom vanity with a note to please replace never replaced, toilet paper ran not never replaced when roll was empty left on holder. Housekeeper did not pay attention to coffee supply, cups never replaced, sugar packet never replaced. I had to go to front desk many times to get items, informed of my frustration with housekeeping says it is a language barrier there were the staff does not understand the English language. I did see a housekeeper in the hallway tried to speak with her, was useless did not understand.
The front desk staff is very friendly and helpful, the cookies in the evenings at the desk are delicious.
The morning breakfast is less to be desired, it's the same items day in and day out, powder dry eggs, greasy sausage patties, dried up bisquits spicy cream gravy, many mornings no fruit say they ran out, the best thing at breakfast was the cinnamon rolls, always hot and fresh, stayed at other hotels that offer breakfast many offer changes to the menu every morning. I would satay at this location again, since it is close to our family, and hopefully our next visit the housekeeping will improve,
The reason I rated the staff poor is mainly due to housekeeping, and not the front desk staff.
September 30, 2013