Rated 4.7 out of 5 by 306
Rated 1.0 out of 5.0 rude front desk staff
I will not stay at a holiday in again. In fact I checked out and went to a different near by hotel for the remainder of my stay in NH
May 26, 2015
Rated 5.0 out of 5.0 by Gameofthronesrocks Great stay
fabulous customer service and very friendly staff. There was a huge accident on the highway and I was given the perfect route to take in Merrimack country roads instead of sitting on highway which was shut down.
May 26, 2015
Rated 5.0 out of 5.0 by bulldogs1 Great accomodations
The hotel rooms were very clean and the bed was comfortable. The breakfast had great variety as well.
May 26, 2015
Rated 5.0 out of 5.0 by Viral M. A northeast charm!
HIE in Merrimack has become a second home due to work related travel since Nov-2014. I had initially tried 3 different hotels in the area and eventually became a fan of this location. I am not a demanding customer but I get easily turned off when express hotels don't do basic things well such as access to wifi, clean rooms, good coffee, healthy selection of breakfast, location and (most importantly) warm/professional staff. This hotel scores excellent on all those fronts. It is a testament to the management and leadership of this branch and values they promote to everyone that works here. You will be always greeted with a smile and accomodated readily to make your stay comfortable. Of special note are managers like John (always knowing your name and greeting you personally), Ryan (speedy checkout process), Gail in kitchen (always taking care of my breakfast as I am a vegetarian) and especially night manager Kay (always helpful with great recommendations for restaurants/bars, providing helpful details about IHG program and best part: delicious fresh cookies).
It has been a pleasure to spend my time here. I will definitely miss it when I stop coming here. A definite northeast charm!
May 22, 2015
Rated 5.0 out of 5.0 by Steven224 Great Service
Overall we were very happy with the whole experience. We only live an hour away but we were going shopping at the Merrimack Premium Outlets so we decided to make it into a little getaway. We will certainly do this again.
May 20, 2015
Rated 5.0 out of 5.0 by woodroot breakfast
some of the standard food choices available are low quality/unpalatable items. Would be helpful if some gluten-free dairy-free items were available and noted as such.
May 19, 2015
Rated 5.0 out of 5.0 by dudek Pleasant , helpful and polite staff
Excellent stay for a hockey tournament occuring when many college graduations also occuring so hotel was booked. Nevertheless, we did not have a single negative interaction. Hotel manager (Jason I believe was his name) was accomodating and professional. Great attitude by all for such a crazy weekend. My only issue was that I slept on the sofa bed which was very uncomfortable and short. Other than that, wonderful stay
May 18, 2015
Rated 5.0 out of 5.0 by Missbiss Very Happy!
We have stayed here before and love it! The staff is great and always there to assist with a smile. Ryan at the front desk does his job well. We love the rooms and the 24 hour coffee / tea accessability. We will stay here again for sure.
May 14, 2015