Rated 4.5 out of 5 by 94
Rated 3.0 out of 5.0 by FEMF Good Breakfast
Upon arrival I was assigned to a room that was not ready for use.
I returned to the front desk and informed them of this.
They informed me it was on the "clean" list. I assured them that it was not ready for use. I waited several minutes waiting to be assigned to a clean room.
The walls are thin and plumbing noise is very noticeable.
The pool was undergoing maintenance during the most recent heat wave in July.... Poor planning or necessary repairs?
The breakfast was very good. This was definitely the highlight of
our stay. ...Location was also a plus for our 3 day stay.
July 22, 2013
Rated 5.0 out of 5.0 by mangeenana7 Very Friendly Staff
We just recently stayed at the Holiday Inn Express in Merrmiack, NH with family, having booked two rooms. We were in town for a wedding. The staff was extremely friendly and very helpful. The free Breakfast was wonderful. The hotel and rooms were very clean! Beds very comfortable, especially with the 4 pillows! Would definetely stay here again and recommend this hotel!! Thanks for a great stay!
July 15, 2013
Rated 2.0 out of 5.0 by sSteve Not What I expected
Looked okay from the outside but had some problems. Booked this hotel expecting to use the pool in the middle of a hot summer. The pool was closed the whole 4 days of our stay. Also, the staff was nice but needs a little more training. The person at the front desk was a little loud and yelled at other staff members. The maintenance staff emptied the trash while the diners were having breakfast. Note: the trash bucket was way to small to accommodate the level of patrons to make it through breakfast. The rooms are okay, but not really designed with sound proofing. We stayed next to the exercise room and it was too loud for our comfort.
Moved us after two days and upped our rate even though we were told otherwise. Average hotel.
July 15, 2013
Rated 5.0 out of 5.0 by tyson950 great place to stay
it was very clean . the staff was very helpful . breakfast was great
July 6, 2013
Rated 5.0 out of 5.0 by Budhall Great stay!!
Excellent HIE location; very relaxing, great location.
July 4, 2013
Rated 5.0 out of 5.0 by LittleMidnight Comfortable stay, plus now I can solve complex math & leap tall buildings
Nice property. The room was clean, quiet, and had free internet. The bed was comfortable and had an assortment of pillows labeled 'soft' or 'firm'. The room had a coffee maker, cable TV, hair dryer, Bed & Bath soap/shampoo/conditioner. In the morning, a nice assortment of hot and cold breakfast items were available, including lower fat items like bananas and yogurt.
Similar to the commercials, I was only there one night and the next morning managed to solve complex mathematical equations and leap tall buildings with a single bound.
July 3, 2013
Rated 4.0 out of 5.0 by jhsdjkhdvjai No pool
That day was a high temperature record 95 degres. Pool was under construction.
Holiday Inn should advise about this.
June 30, 2013
Rated 4.0 out of 5.0 by Bettyboop7 Great Service
Over all pleasant stay , pool under construction ,great service and pleasant staff
June 23, 2013
Rated 5.0 out of 5.0 by NYER Great staff and room
We were here for a funeral, the staff was very thoughtful. The lobby was clean and inviting. I had called the day before to ask that the rooms be close and on the same floor, they were next to each other. Everything in the room looked and smelled new, bathroom was updated as well as the room. Breakfast was all hot selections. I had told the front desk we would be checking out in the morning and needed to leave right away, everything was ready for us.
We all agreed we would stay here next time we are in merrimack
June 5, 2013
Rated 5.0 out of 5.0 by Carlos29 Very good hotel.
My family and I were all very satisfied with the hotel service. Most probably, when we come back, we'll reserve on the same hotel.
June 2, 2013
Rated 2.0 out of 5.0 by PATGIRL lESS TH HELPFUL MANAGMENT AND STAFF AND ROOM SMELLING OF SEWAGE
I booked a room 3 weeks prior to coming to stay for a soccer tournament. I was charged upfront for the room which I was not happy about. When I called 5 days before to cancel one night I was told I the persona answering the phone had no authority to refund a room for a night. Told me to call back the next day. I checked in on a Sat and again was told only Mgmt could refund my money. No one offered me management to speak to nor gave me a name. I wen to my room and later n noticed a smell. I thought it was just me and ignored the smell until my son said something to me about the way the bathroom smelled. I knew then it was not just me. When I called to checkout the next morning I again said something about the night I never used and again was told only mgmt. could make that decision. They took down my name and number and said someone would call me. Low and behold it has been 4 days and still no response from anyone. I complained about he smell and was told it was due tot he fact that the sewage tank or whatever was just around the corner. I smelled that all night long. I was on the 1st floor and outside my window was a drain. I travel often and know what type of service I should receive and also work as a supervisor in customer service and know what kind of service I did not get during this stay. I will not go back just due to the lack of response and lack of effort on the staff. the room was clean and comfy but the smell was awful. I plan to tell everyone about my experience. I was not told until the last day that due to a holiday weekend they could not reimburse me. Would have been nice to tell me tat upfront.
May 29, 2013
Rated 4.0 out of 5.0 by DM57 Great Cookies!
2 day business stay, good expreince ecept for the TV service going out after astorm for about 3 hrs.
The young lady who worked the front desk in the evenings made some great homemade cookies.
May 29, 2013
Rated 5.0 out of 5.0 by senorhonorable We look forward to our next visit.
We were wowed by the cleanliness and the staff courtesy. Please keep it up, it's so hard to find nowadays.
May 25, 2013
Rated 5.0 out of 5.0 by AAPP great value
We booked without having ever been there and we were not disappointed and will definetely be back. Everything was very good, no bad review to write about this hotel.
May 23, 2013
Rated 5.0 out of 5.0 by momb a welcoming entrance
Was very surprised of the layout of the lobby....you go through revolving doors and curved steps leading to the main desk.
Beautiful lobby and inviting fireplace and lounge area.
Beds are very comfortable and rooms are spacious.
Breakfast had many choices to pick from.
April 28, 2013
Rated 5.0 out of 5.0 by Kili02 Great place, great people, very relaxing.
This was a lovely property, very well managed and we had a nice stay. They couldn't have been more kind and helpful to us, especially since we just came from the Boston area after my husband ran the Marathon and my daughter and I were five hours on the street near the bombings but had left within the hour before. It was still traumatic and to come to this Holiday Inn where the staff were so nice and the rooms so lovely; we couldn't have asked for more.
April 23, 2013
Rated 3.0 out of 5.0 by Mainah Nice room but....
I called for a wake up call, normally an automated system, but the front desk answered and I gave my wake up time to the staff person on duty.
No wake up call the next morning. Thankfully I had noisy neighbors.
April 12, 2013
Rated 4.0 out of 5.0 by lstairs Relaxing and close to outlets
My husband and I stayed here on vacation to mainly relax and do a little shopping. The staff was very helpful and friendly, and housekeeping kept the place very clean. This hotel is close to everything! Grocery, restaurants, shopping and outlets, the perfect place to stay if you want quiet and to shop. My only note would be to get to breakfast early, all the good stuff goes fast and with half hour left to serve they stop making the hot items. overall a great stay and would visit again!
April 4, 2013
Rated 5.0 out of 5.0 Amazing place
Stayed 2 nights and 1 day ...this place was amazing , the staff was incredible , very nice people ...rooms were nice , bed was comfortable..I would recommend this hotel.
April 1, 2013
Rated 4.0 out of 5.0 by Tenm12 New facility. Needs to work out some start-up issues
Wi-fi did not work at all in room. Hot water problem. Took a long time for water to get hot and one night shower water was luke warm. No plates or silverware in suite. Had to pick up packaged plastic ware that was flimsy and paper plates and bowls from lobby.
Staff were VERY friendly and helpful.
March 30, 2013
Rated 5.0 out of 5.0 by BernieC Fantastic long weekend
My wife and I decided last minute to head from Ontario to Merrimack for a long weekend. Not only were we extremely well received by Holiday Inn staff, we also got great service and information. Overall wonderful weekend and terrific service from the hotel and the folks who run it. Highly recommend this Holiday Inn.
March 15, 2013
Rated 5.0 out of 5.0 by BB101 Excellent value and quiet atmosphere
I truly enjoyed my recent stay at the Holiday Inn Express at Merrimack. The bed was very comfortable and I appreciated having different pillows from which to choose. The alarm clock was actually easy to use and the TV was large enough to see from across the room without my glasses. I also appreciated the coffee bar offering tea and hot chocolate. The breakfast was good with a selection of fresh fruit, eggs, breakfast meats, several bread choices, and a variety of cereal. I would have enjoyed a hot cereal option but I did see instant oatmeal available as I was checking out. There are several restaurants within walking distance as well as a convenience store and grocery store. The staff was kind and helpful. Overall, a very nice, quiet stay and excellent value.
January 24, 2013
Rated 5.0 out of 5.0 by Edie Clean and comfortable
We reserved two rooms and both were clean, well appointed with plenty of towels, the beds were comfortable and then it was morning. The breakfast was beyond terrific, so much to choose from and all of it was delicious. The staff was helpful and very pleasant. We have decided that this Inn will be our new hotel of choice every time we go to NH.
January 2, 2013
Rated 5.0 out of 5.0 by beautifultraveler Wonderful hotel and staff!!!!!
This is a brand new hotel. They are still completing little finishing touches, but the overall experience was delightful. The staff is very attentive and pleasant. They make sure you have the best experience possible at their establishment. it's conveniently located between Nashua and Manchester, and literally down the street from the Merrimack outlet stores. Their is lots of parking available. The rooms are spacious and inviting, the beds are comfortable and topped with luxurious sheets. I didn't get to sample their breakfast offerings, maybe on my next stay i'll be able to. If your traveling to southern NH and need a great place to stay, at an amazing price, Please check into the Holiday Inn Express in Merrimack.
December 13, 2012
Rated 5.0 out of 5.0 by Manny76 Great room & great service
Hotel really well located and newly renovated. Full hot breakfast including eggs, pancakes, etc... Customer service was fantastic and room was very comfortable. Great value! Will definitely stay here again!
December 4, 2012
Rated 5.0 out of 5.0 by KittyKat The Best Holiday Inn Express Ever!!
We really enjoyed this Holiday Inn Express. It is the best one that we have stayed at. Everything was first class. The staff was friendly and helpful. The room was extremely comfortable and the breakfast was fantastic. We will definitely be staying here on future strips to New Hampshire.
November 24, 2012