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Rated 4.6 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Great location and comfortable I visited this hotel with my mom for a shopping vacation this august. Room was clean, hotel was quiet, bed was comfortable. No more room with 2 beds... We had a king size bed, but it was big enough. Breakfast was good: eggs, sausage, bagel, english muffin, sweet bun, muffin, toast, pancakes, yogourt, bananas, cereals, juice, coffe, tea.. The only thing were pool hours... closing to early. Staff was friendly, from front desk, to maids, to breakfast lady, Great location too... 3 minutes by car from Merrimack outlets, close to Burger King, Mc Donald's, Grocery store (Shaws), Thai restaurant #very good food), I used to be working as a maid and then at the front desk of an hotel, and I would remommend this property with no hesitation. August 19, 2013
Rated 1.0 out of 5.0 by Recent stay I stayed here recently with my wife and two kids. The hotel was convenient right off the highway with a friendly staff and recently renovated rooms. I highly recommend for business travelers and families. August 19, 2013
Rated 4.0 out of 5.0 by Excellent value for price Customer service at front desk excellent, fast, knowledgeable and polite. Room clean and comfortable. Central location to shopping and business in area. Great value for the price! August 19, 2013
Rated 5.0 out of 5.0 by Love this place! Everyone was so helpful and friendly. Bed was extremely comfortable! Scrambled eggs were incredible!! Loved my stay!! August 18, 2013
Rated 5.0 out of 5.0 by the right place Very nice and clean. Also convenient to Amherst, NH which is important to me. Conveniently located off the highway. It was not easy to access these IHG rewards. When I tried to book through them, their price was $40.00 more per room which is way too much for the service. Originally I was told that you could use points to get some money off the price of the room but when I tried to do that they said no. August 16, 2013
Rated 5.0 out of 5.0 by Very nice hotel Overall a great stay at this location. I just wish the curtains would close so I could sleep after the sun rises. The TV was a little small to be across the room from the king sized bed but still watchable. Great stay and front desk help was very nice and friendly. August 15, 2013
Rated 4.0 out of 5.0 by Great spot! Perfect spot for shopping trip. Staff were very friendly. Only downer is that our room was only ready 3 hrs after check in time. August 11, 2013
Rated 5.0 out of 5.0 by Enjoyed our rooms, very spacious. Comfy beds. We enjoyed our stay there. Staff was most courteous. Drop me a line when Kay's baby (Dylan) is born! Rest of staff was most cordial, didn't get their names, however. August 11, 2013
Rated 5.0 out of 5.0 by Fancy and roomy The room was nice. I really liked the extra room to relax and the removable shower head in the shower. The breakfast was better than expected too. August 10, 2013
Rated 5.0 out of 5.0 by BED WAS GREAT PLUS SERVICEi it was very clean and your staff was very helpful We had a great time the weather was the best. Only think bother me is bed pillows they are not my style I like very very soft pillows so we finally went out and bought some pillows we finally had a good night sleep. I miss microwave in the dining area, I know you have one near your area where you sign in but think it is in the wrong area, I would come their and stay again. Everyone was pleasant August 10, 2013
Rated 2.0 out of 5.0 by long walks and wet eggs For being a newer hotel I was surprised to find a light out in the elevator already. The elevator also was only near the front door that had steps as soon as you walk in so you would have to carry bags up stairs or down the hall way. Also the eggs in the morning were more water than egg. August 9, 2013
Rated 4.0 out of 5.0 by nice place nice hotel close to the highway and outlet stores and other shopping. room was ok bed comfortable August 9, 2013
Rated 5.0 out of 5.0 by Newly Renovated, Excellent Service, Convenient Location This is a very well operated property with a gracious team of employees. The rooms are very pleasant, and the property was recently very nicely renovated. In sum, this property is everything one would want and expect from a Holiday Inn Express - and more. August 7, 2013
Rated 5.0 out of 5.0 by general comments The receptionists at the desk at check in and check out were exceptional. The room was clean. Wish we could have stayed another night. Fantastic choices for breakfast. Friendly staff. August 4, 2013
Rated 4.0 out of 5.0 by Clean quiet and comfortable This property is close enough to the highway to be convenient, but far enough away you don't hear the road noises . Staff was very cheerful no sour faces here! Rooms were clean and comfortable everything looked new and well maintained. Only one drawback is you have to pay 50cents to get on then off the highway. Gets expensive if you are exploring the area. ( try the back roads)Of course this is not the property's fault ! Also there is a grocery store and a couple of places to eat within walking distance. which is very convenient if you are staying a couple of days! I highly recommend this place !! August 2, 2013
Rated 5.0 out of 5.0 by Excellent all around First time in a Holiday Inn Express in several years. I will definitely be back. Just a great all around experience, very clean room and the free breakfast was far better than expected. July 25, 2013
Rated 5.0 out of 5.0 by overall stay it was one of the best stays in a hotel that i've had in a while staff was great room excellent very relaxing July 23, 2013
Rated 3.0 out of 5.0 by Good Breakfast Upon arrival I was assigned to a room that was not ready for use. I returned to the front desk and informed them of this. They informed me it was on the "clean" list. I assured them that it was not ready for use. I waited several minutes waiting to be assigned to a clean room. The walls are thin and plumbing noise is very noticeable. The pool was undergoing maintenance during the most recent heat wave in July.... Poor planning or necessary repairs? The breakfast was very good. This was definitely the highlight of our stay. ...Location was also a plus for our 3 day stay. July 22, 2013
Rated 5.0 out of 5.0 by Very Friendly Staff We just recently stayed at the Holiday Inn Express in Merrmiack, NH with family, having booked two rooms. We were in town for a wedding. The staff was extremely friendly and very helpful. The free Breakfast was wonderful. The hotel and rooms were very clean! Beds very comfortable, especially with the 4 pillows! Would definetely stay here again and recommend this hotel!! Thanks for a great stay! July 15, 2013
Rated 2.0 out of 5.0 by Not What I expected Looked okay from the outside but had some problems. Booked this hotel expecting to use the pool in the middle of a hot summer. The pool was closed the whole 4 days of our stay. Also, the staff was nice but needs a little more training. The person at the front desk was a little loud and yelled at other staff members. The maintenance staff emptied the trash while the diners were having breakfast. Note: the trash bucket was way to small to accommodate the level of patrons to make it through breakfast. The rooms are okay, but not really designed with sound proofing. We stayed next to the exercise room and it was too loud for our comfort. Moved us after two days and upped our rate even though we were told otherwise. Average hotel. July 15, 2013
Rated 5.0 out of 5.0 by great place to stay it was very clean . the staff was very helpful . breakfast was great July 6, 2013
Rated 5.0 out of 5.0 by Great stay!! Excellent HIE location; very relaxing, great location. July 4, 2013
Rated 5.0 out of 5.0 by Comfortable stay, plus now I can solve complex math & leap tall buildings Nice property. The room was clean, quiet, and had free internet. The bed was comfortable and had an assortment of pillows labeled 'soft' or 'firm'. The room had a coffee maker, cable TV, hair dryer, Bed & Bath soap/shampoo/conditioner. In the morning, a nice assortment of hot and cold breakfast items were available, including lower fat items like bananas and yogurt. Similar to the commercials, I was only there one night and the next morning managed to solve complex mathematical equations and leap tall buildings with a single bound. July 3, 2013
Rated 4.0 out of 5.0 by No pool That day was a high temperature record 95 degres. Pool was under construction. Holiday Inn should advise about this. June 30, 2013
Rated 4.0 out of 5.0 by Great Service Over all pleasant stay , pool under construction ,great service and pleasant staff June 23, 2013
Rated 5.0 out of 5.0 by Great staff and room We were here for a funeral, the staff was very thoughtful. The lobby was clean and inviting. I had called the day before to ask that the rooms be close and on the same floor, they were next to each other. Everything in the room looked and smelled new, bathroom was updated as well as the room. Breakfast was all hot selections. I had told the front desk we would be checking out in the morning and needed to leave right away, everything was ready for us. We all agreed we would stay here next time we are in merrimack June 5, 2013
Rated 5.0 out of 5.0 by Very good hotel. My family and I were all very satisfied with the hotel service. Most probably, when we come back, we'll reserve on the same hotel. June 2, 2013
Rated 2.0 out of 5.0 by lESS TH HELPFUL MANAGMENT AND STAFF AND ROOM SMELLING OF SEWAGE I booked a room 3 weeks prior to coming to stay for a soccer tournament. I was charged upfront for the room which I was not happy about. When I called 5 days before to cancel one night I was told I the persona answering the phone had no authority to refund a room for a night. Told me to call back the next day. I checked in on a Sat and again was told only Mgmt could refund my money. No one offered me management to speak to nor gave me a name. I wen to my room and later n noticed a smell. I thought it was just me and ignored the smell until my son said something to me about the way the bathroom smelled. I knew then it was not just me. When I called to checkout the next morning I again said something about the night I never used and again was told only mgmt. could make that decision. They took down my name and number and said someone would call me. Low and behold it has been 4 days and still no response from anyone. I complained about he smell and was told it was due tot he fact that the sewage tank or whatever was just around the corner. I smelled that all night long. I was on the 1st floor and outside my window was a drain. I travel often and know what type of service I should receive and also work as a supervisor in customer service and know what kind of service I did not get during this stay. I will not go back just due to the lack of response and lack of effort on the staff. the room was clean and comfy but the smell was awful. I plan to tell everyone about my experience. I was not told until the last day that due to a holiday weekend they could not reimburse me. Would have been nice to tell me tat upfront. May 29, 2013
Rated 4.0 out of 5.0 by Great Cookies! 2 day business stay, good expreince ecept for the TV service going out after astorm for about 3 hrs. The young lady who worked the front desk in the evenings made some great homemade cookies. May 29, 2013
Rated 5.0 out of 5.0 by We look forward to our next visit. We were wowed by the cleanliness and the staff courtesy. Please keep it up, it's so hard to find nowadays. May 25, 2013
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