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Rated 4.7 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Great room & super staff Room was perfect, was upgraded as a ihg club member. Staff was very helpful with some local directions we needed. Kids loved the warm cookies in the lobby. Great location near the Manchester airport. October 2, 2013
Rated 5.0 out of 5.0 by Great Place to Stay What a great place to stay. The room was clean and comfortable. The staff was welcoming and helpful. I would definitely stay here again and recommend it to a friend. October 2, 2013
Rated 5.0 out of 5.0 by Excellent accommodations ; convenient location. Friendly and accommodating staff. The location was very convenient for our business dealings in the greater Nashua and Boston area. We will definitely be back! Convenient to shopping and restaurants. September 29, 2013
Rated 5.0 out of 5.0 by Great Locationn !! As usual, another Great experience at another Holiday Inn Express. Newly opened several months ago, and located around any activity you would want to enjoy makes the Leisure Trip good. The Staff at the front desk very well trained and ready to serve their guests. The total atomosphere, makes my monthly visits to the NH area always pleasant. I will be visiting again shortly as the Fall Season is now here and one can now view the New England Scenery. As always, you get treated as a "Customer" with dignity and respect. Great Location !!! Great Staff !!! My comments are always stated with fact and true Integrity, whenever I rate a location I visit. "Customer Satisfaction" the "Key" to success. September 25, 2013
Rated 5.0 out of 5.0 by Great pkace for outlet shopping! This was our second stay at the hotel and we are very pleased. The rooms are very clean and well decorated. The staff is friendly and accomodating. A complimentary breakfast is served with a wide variety. It is the perfect location for shopping at the Merrimack outlets. Close to great restaurants. The manager went out of his way to make our stay pleasant. Thanks again Mr Rogers. We will definitely return!! September 24, 2013
Rated 3.0 out of 5.0 by 6 night stay We stayed at the hotel for 6 nights while visiting family in the area. It was a very nice, clean, updated hotel. The room was very small, but it was comfortable enough since there were only two of us. Any more than that and it would have been too crowded. Also, there are NO microwaves or refrigerators in the rooms. I just assumed there would be so that was a big disappointment. My two other biggest complaints were that there were several times, including when I tried to check in, that there was no one at the front desk. Not just for a second or two, but for a good five or ten minutes. One staff person told me they only have one person working there over night which is not much for security. There was also a woman hanging around the back door smoking cigarettes and talking on her phone in a house dress a lot of the time. I saw her wedge the back door of the hotel open when someone went inside and also saw her wandering around on the ground floor well away from the front desk area. Not very secure again. Lastly there were always people hanging out at the back door smoking. The back lot is where a majority of the parking was. I had to continually walk my daughter through a crowd of smokers to come into the hotel. Not very family friendly. I understand folks want to smoke, but how about designating an area that is NOT by a door. It would have been a perfect stay of it weren't for those things. I wouldn't stay again unless these things changed and I have family in the area so I will be back. September 22, 2013
Rated 2.0 out of 5.0 by 5 Nights- 3 Different Rooms I recently stayed at the Holiday Inn Express in Merrimack, NH for business. I was there for 5 nights and literally stayed in 3 different rooms. The first room's door would not lock. You could close the door and then push it to re-open it without the key. When I went to the front desk about the matter they stated it was due to the building settling. They then moved me to my 2nd room. The 2nd room seemed ok until aboout 10:00pm. At that time I started to hear a loud noise and the floor began to vibrate every 8 seconds. After about 5 minutes of hearing the noise and feeling the floor I called the front the desk. The front desk had no clue what it was and attempted to call Maintenance. However they could not get ahold of maintenance. They offered to move me to a different room right down the hall. I asked what room and they told me room 322, which is the same room I moved out of early. I asked the front desk if the door/lock had been fixed and she didn't know and couldn't tell if a maintenance order had been submitted. They then moved me to a different room on a different floor. The third room had long black hairs all over the bathroom floor. By this time I was tried of moving. I ended up wearing shoes every time I walked into the bathroom. September 16, 2013
Rated 4.0 out of 5.0 by Great Staff Facilities very well maintained, cleaning and maintenance staff were courteous and professional. Check in was smooth and actually fun as employees running desk seemed to actually enjoy their jobs which is always pleasant. My only negative is that a refrigerator and microwave are only available in the suites unlike most Holiday Inn Express' that I stay at nationwide. This is an amenity that I require as a person travelling for a living. I only stayed for the week because the faculty was so pleasant and facilities so clean and in working order. September 8, 2013
Rated 4.0 out of 5.0 by extremely nice room BUT was smelling very bad it was smelling like there was water flood before . the smell of dampness was so bad that we left the door open when we were in the room during the day. But everything else was Super. September 5, 2013
Rated 5.0 out of 5.0 Highly recommend it! Perfect Hotel, price, confort, staff, view, extra clean, amazing breakfast! We recommend it and we will certainly book again! September 4, 2013
Rated 5.0 out of 5.0 by Awesome Hotel My children and I stayed here for 1 night on our way home to NYC, we went shopping at the Premium Outlets and was to tired to drive home the Holiday Inn Express was highly recommended and I can definitely see why. The location was great, it was spotless, beautifully decorated friendly staff, pool, gym, laundry facility, brand new clean rooms with the most comfortable beds fresh linens, blanket and tons of pillows not to mention an awesome free all you can eat hot or cold breakfast in the morning My kids did not want to leave this hotel so we ended up staying an extra. Loved this hotel and definitely will be returning. September 1, 2013
Rated 5.0 out of 5.0 by Great hotel! Very clean, personnel very polite, good breakfast!! August 28, 2013
Rated 5.0 out of 5.0 by Clean , Quiet and great service !! My fiance and I booked The Holiday inn for 3 nights in August 2013..! It is a very clean hotel , very comfortable beds and when we first entered our room we had a flowery smell..! Dont know what it was but was very welcoming..! The complimentary breakfast was amazing.. Scrambled eggs, sausage, pancakes, toast, bagels, cinnamon rolls..! Different juices and coffee..! It was just great compared to some others were been too .. The chairs in the dining room were comfy as well. The service from the front desk to the maids were great and very sweet..! Especially Stuart at the front desk..! He was very helpful with some questions we had about where to shop etc..! The elevator seemed a little cheap in quality but who cares really! There was plenty of parking in the back to park our car and hotel was very easy to find , close to highway.! 5 mins away from the Premium Outlets and all other stores T.J Maxx, Marshalls, Walmart and Shaws supermarket was right across the street . Plenty of different restaurants as well .. A nice variety .! This was our first stay in NH and it was just perfect! And were pretty picky with the cleansiness in hotels.. This one passed with flying colors.. Oh, the swimming pool was nice as well. I would definatley recommend this hotel ..! It was awsome..! Thank you and see you soon for another small getaway! :) August 26, 2013
Rated 4.0 out of 5.0 by Renovated Hotel This building was a "brand X" hotel that has been completely renovated and brought up to the HIE standards. So, the rooms are very comfortable, spacious, and modern. We were very happy during our 9 day stay except for two areas - both dealing with the staff. We noted during our first day there that the stucco on the bathroom ceiling was falling. After notifying the front desk, the ceiling was fixed the very next day but bits of stucco remained on the rug outside the bathroom for our entire stay. In addition, each day the cleaning staff failed to properly clean the room. They left dirty cups on the furniture, failed to clean the tops of the furniture, failed to leave bags for the ice bucket, did not completely make the bed - leaving the spread on the couch, and numerous other items. In addition, at least one additional person is needed to service the breakfast buffet. We were all constantly waiting every day for items which had run out. Although the hotel manager was often assisting, the other person was not able to keep up with the demand. August 26, 2013
Rated 5.0 out of 5.0 by holliday inn suites absolutly great . I have a muscle disease and everytime we go there they bend over backwards to help me in everyway. They give me a great price on a suite since I need a refrigerator and they unload and load the car for me and refuse to let me carry anything. the room is always super clean and they let us call ahead when we are near so they have a room ready August 26, 2013
Rated 5.0 out of 5.0 by Great location and price This was our first time visiting Merrimack and would highly recommended it to anyone. Very close to premium outlets and hotel was very clean. We had king room. Breakfast was good and was enough. Pool area was well kept and clean. August 26, 2013
Rated 5.0 out of 5.0 by Excellent Very friendly and courteous staff, clean rooms and a great breakfast. What more can one ask? Thank you. August 24, 2013
Rated 5.0 out of 5.0 by housekeeping does not drink coffee!!!! We stayed for 5 nights, and were upgraded based on my Platinum status. T he room was wonderful as we expected it would be, it made the stay most enjoyable.The room had 2 queen beds and a pull out couch, enough room for 6 people. The coffee was a single cup brewer with 2 regular and 2 decaf, BUT ONLY 1 PACK of cream and sugar!!! I did have some in my suitcase, The first morning I left a note for more result. I went to get more in the lobby. The second morning no response to my second note. The third morning 1 extra pack of condiments still with 4 coffee packets! Friday morning I went to the lobby again since housekeeping left no cream and sugar and on the last morning no cream or sugar no coffee and no cups!!!!! Housekeeping does not drink coffee, this silly episode is not meant to take away from the hotel which was wonderful I have beenstaying in IHG properties on three continents for 80 nights a year since 1993 and will continue. August 21, 2013
Rated 5.0 out of 5.0 by great place to stay Had nice warm fresh cookies.rooms are nice and clean and friendly staff August 21, 2013
Rated 5.0 out of 5.0 by Great location and comfortable I visited this hotel with my mom for a shopping vacation this august. Room was clean, hotel was quiet, bed was comfortable. No more room with 2 beds... We had a king size bed, but it was big enough. Breakfast was good: eggs, sausage, bagel, english muffin, sweet bun, muffin, toast, pancakes, yogourt, bananas, cereals, juice, coffe, tea.. The only thing were pool hours... closing to early. Staff was friendly, from front desk, to maids, to breakfast lady, Great location too... 3 minutes by car from Merrimack outlets, close to Burger King, Mc Donald's, Grocery store (Shaws), Thai restaurant #very good food), I used to be working as a maid and then at the front desk of an hotel, and I would remommend this property with no hesitation. August 19, 2013
Rated 1.0 out of 5.0 by Recent stay I stayed here recently with my wife and two kids. The hotel was convenient right off the highway with a friendly staff and recently renovated rooms. I highly recommend for business travelers and families. August 19, 2013
Rated 4.0 out of 5.0 by Excellent value for price Customer service at front desk excellent, fast, knowledgeable and polite. Room clean and comfortable. Central location to shopping and business in area. Great value for the price! August 19, 2013
Rated 5.0 out of 5.0 by Love this place! Everyone was so helpful and friendly. Bed was extremely comfortable! Scrambled eggs were incredible!! Loved my stay!! August 18, 2013
Rated 5.0 out of 5.0 by the right place Very nice and clean. Also convenient to Amherst, NH which is important to me. Conveniently located off the highway. It was not easy to access these IHG rewards. When I tried to book through them, their price was $40.00 more per room which is way too much for the service. Originally I was told that you could use points to get some money off the price of the room but when I tried to do that they said no. August 16, 2013
Rated 5.0 out of 5.0 by Very nice hotel Overall a great stay at this location. I just wish the curtains would close so I could sleep after the sun rises. The TV was a little small to be across the room from the king sized bed but still watchable. Great stay and front desk help was very nice and friendly. August 15, 2013
Rated 4.0 out of 5.0 by Great spot! Perfect spot for shopping trip. Staff were very friendly. Only downer is that our room was only ready 3 hrs after check in time. August 11, 2013
Rated 5.0 out of 5.0 by Enjoyed our rooms, very spacious. Comfy beds. We enjoyed our stay there. Staff was most courteous. Drop me a line when Kay's baby (Dylan) is born! Rest of staff was most cordial, didn't get their names, however. August 11, 2013
Rated 5.0 out of 5.0 by Fancy and roomy The room was nice. I really liked the extra room to relax and the removable shower head in the shower. The breakfast was better than expected too. August 10, 2013
Rated 5.0 out of 5.0 by BED WAS GREAT PLUS SERVICEi it was very clean and your staff was very helpful We had a great time the weather was the best. Only think bother me is bed pillows they are not my style I like very very soft pillows so we finally went out and bought some pillows we finally had a good night sleep. I miss microwave in the dining area, I know you have one near your area where you sign in but think it is in the wrong area, I would come their and stay again. Everyone was pleasant August 10, 2013
Rated 2.0 out of 5.0 by long walks and wet eggs For being a newer hotel I was surprised to find a light out in the elevator already. The elevator also was only near the front door that had steps as soon as you walk in so you would have to carry bags up stairs or down the hall way. Also the eggs in the morning were more water than egg. August 9, 2013
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