Rated 4.6 out of 5 by 184
Rated 2.0 out of 5.0 by jh1234 5 Nights- 3 Different Rooms
I recently stayed at the Holiday Inn Express in Merrimack, NH for business. I was there for 5 nights and literally stayed in 3 different rooms. The first room's door would not lock. You could close the door and then push it to re-open it without the key. When I went to the front desk about the matter they stated it was due to the building settling. They then moved me to my 2nd room. The 2nd room seemed ok until aboout 10:00pm. At that time I started to hear a loud noise and the floor began to vibrate every 8 seconds. After about 5 minutes of hearing the noise and feeling the floor I called the front the desk. The front desk had no clue what it was and attempted to call Maintenance. However they could not get ahold of maintenance. They offered to move me to a different room right down the hall. I asked what room and they told me room 322, which is the same room I moved out of early. I asked the front desk if the door/lock had been fixed and she didn't know and couldn't tell if a maintenance order had been submitted. They then moved me to a different room on a different floor. The third room had long black hairs all over the bathroom floor. By this time I was tried of moving. I ended up wearing shoes every time I walked into the bathroom.
September 16, 2013
Rated 4.0 out of 5.0 by Joemorocco Great Staff
Facilities very well maintained, cleaning and maintenance staff were courteous and professional. Check in was smooth and actually fun as employees running desk seemed to actually enjoy their jobs which is always pleasant. My only negative is that a refrigerator and microwave are only available in the suites unlike most Holiday Inn Express' that I stay at nationwide. This is an amenity that I require as a person travelling for a living. I only stayed for the week because the faculty was so pleasant and facilities so clean and in working order.
September 8, 2013
Rated 4.0 out of 5.0 by morg extremely nice room BUT was smelling very bad
it was smelling like there was water flood before .
the smell of dampness was so bad that we left the door open when we were in the room during the day.
But everything else was Super.
September 5, 2013
Rated 5.0 out of 5.0 Highly recommend it!
Perfect Hotel, price, confort, staff, view, extra clean, amazing breakfast! We recommend it and we will certainly book again!
September 4, 2013
Rated 5.0 out of 5.0 by Achase5 Awesome Hotel
My children and I stayed here for 1 night on our way home to NYC, we went shopping at the Premium Outlets and was to tired to drive home the Holiday Inn Express was highly recommended and I can definitely see why. The location was great, it was spotless, beautifully decorated friendly staff, pool, gym, laundry facility, brand new clean rooms with the most comfortable beds fresh linens, blanket and tons of pillows not to mention an awesome free all you can eat hot or cold breakfast in the morning My kids did not want to leave this hotel so we ended up staying an extra. Loved this hotel and definitely will be returning.
September 1, 2013
Rated 5.0 out of 5.0 by yupyoupi Great hotel!
Very clean, personnel very polite, good breakfast!!
August 28, 2013
Rated 5.0 out of 5.0 by Gina1978 Clean , Quiet and great service !!
My fiance and I booked The Holiday inn for 3 nights in August 2013..! It is a very clean hotel , very comfortable beds and when we first entered our room we had a flowery smell..! Dont know what it was but was very welcoming..! The complimentary breakfast was amazing.. Scrambled eggs, sausage, pancakes, toast, bagels, cinnamon rolls..! Different juices and coffee..! It was just great compared to some others were been too .. The chairs in the dining room were comfy as well. The service from the front desk to the maids were great and very sweet..! Especially Stuart at the front desk..! He was very helpful with some questions we had about where to shop etc..! The elevator seemed a little cheap in quality but who cares really! There was plenty of parking in the back to park our car and hotel was very easy to find , close to highway.! 5 mins away from the Premium Outlets and all other stores T.J Maxx, Marshalls, Walmart and Shaws supermarket was right across the street . Plenty of different restaurants as well .. A nice variety .! This was our first stay in NH and it was just perfect! And were pretty picky with the cleansiness in hotels.. This one passed with flying colors.. Oh, the swimming pool was nice as well. I would definatley recommend this hotel ..! It was awsome..! Thank you and see you soon for another small getaway! :)
August 26, 2013
Rated 4.0 out of 5.0 by FloridaTraveler Renovated Hotel
This building was a "brand X" hotel that has been completely renovated and brought up to the HIE standards. So, the rooms are very comfortable, spacious, and modern. We were very happy during our 9 day stay except for two areas - both dealing with the staff.
We noted during our first day there that the stucco on the bathroom ceiling was falling. After notifying the front desk, the ceiling was fixed the very next day but bits of stucco remained on the rug outside the bathroom for our entire stay. In addition, each day the cleaning staff failed to properly clean the room. They left dirty cups on the furniture, failed to clean the tops of the furniture, failed to leave bags for the ice bucket, did not completely make the bed - leaving the spread on the couch, and numerous other items.
In addition, at least one additional person is needed to service the breakfast buffet. We were all constantly waiting every day for items which had run out. Although the hotel manager was often assisting, the other person was not able to keep up with the demand.
August 26, 2013
Rated 5.0 out of 5.0 by dalpat holliday inn suites
absolutly great . I have a muscle disease and everytime we go there they bend over backwards to help me in everyway. They give me a great price on a suite since I need a refrigerator and they unload and load the car for me and refuse to let me carry anything.
the room is always super clean and they let us call ahead when we are near so they have a room ready
August 26, 2013
Rated 5.0 out of 5.0 by Merrimack2013 Great location and price
This was our first time visiting Merrimack and would highly recommended it to anyone. Very close to premium outlets and hotel was very clean. We had king room. Breakfast was good and was enough. Pool area was well kept and clean.
August 26, 2013
Rated 5.0 out of 5.0 by Lorraine2 Excellent
Very friendly and courteous staff, clean rooms and a great breakfast. What more can one ask? Thank you.
August 24, 2013
Rated 5.0 out of 5.0 by pollycat1 housekeeping does not drink coffee!!!!
We stayed for 5 nights, and were upgraded based on my Platinum status. T he room was wonderful as we expected it would be, it made the stay most enjoyable.The room had 2 queen beds and a pull out couch, enough room for 6 people. The coffee was a single cup brewer with 2 regular and 2 decaf, BUT ONLY 1 PACK of cream and sugar!!! I did have some in my suitcase, The first morning I left a note for more condiments.....no result. I went to get more in the lobby. The second morning no response to my second note. The third morning 1 extra pack of condiments still with 4 coffee packets! Friday morning I went to the lobby again since housekeeping left no cream and sugar and on the last morning no cream or sugar no coffee and no cups!!!!!
Housekeeping does not drink coffee, this silly episode is not meant to take away from the hotel which was wonderful I have beenstaying in IHG properties on three continents for 80 nights a year since 1993 and will continue.
August 21, 2013
Rated 5.0 out of 5.0 by sgthorse great place to stay
Had nice warm fresh cookies.rooms are nice and clean and friendly staff
August 21, 2013
Rated 5.0 out of 5.0 by ccouture1 Great location and comfortable
I visited this hotel with my mom for a shopping vacation this august. Room was clean, hotel was quiet, bed was comfortable. No more room with 2 beds... We had a king size bed, but it was big enough. Breakfast was good: eggs, sausage, bagel, english muffin, sweet bun, muffin, toast, pancakes, yogourt, bananas, cereals, juice, coffe, tea.. The only thing were pool hours... closing to early. Staff was friendly, from front desk, to maids, to breakfast lady, Great location too... 3 minutes by car from Merrimack outlets, close to Burger King, Mc Donald's, Grocery store (Shaws), Thai restaurant #very good food), I used to be working as a maid and then at the front desk of an hotel, and I would remommend this property with no hesitation.
August 19, 2013
Rated 1.0 out of 5.0 by PaulNB Recent stay
I stayed here recently with my wife and two kids. The hotel was convenient right off the highway with a friendly staff and recently renovated rooms. I highly recommend for business travelers and families.
August 19, 2013
Rated 4.0 out of 5.0 by Cheaptraveler Excellent value for price
Customer service at front desk excellent, fast, knowledgeable and polite. Room clean and comfortable. Central location to shopping and business in area. Great value for the price!
August 19, 2013
Rated 5.0 out of 5.0 by Darl Love this place!
Everyone was so helpful and friendly. Bed was extremely comfortable! Scrambled eggs were incredible!! Loved my stay!!
August 18, 2013
Rated 5.0 out of 5.0 by dancer1 the right place
Very nice and clean. Also convenient to Amherst, NH which is important to me. Conveniently located off the highway.
It was not easy to access these IHG rewards. When I tried to book through them, their price was $40.00 more per room which is way too much for the service. Originally I was told that you could use points to get some money off the price of the room but when I tried to do that they said no.
August 16, 2013
Rated 5.0 out of 5.0 by nicka1122 Very nice hotel
Overall a great stay at this location. I just wish the curtains would close so I could sleep after the sun rises. The TV was a little small to be across the room from the king sized bed but still watchable. Great stay and front desk help was very nice and friendly.
August 15, 2013
Rated 4.0 out of 5.0 by NatJ Great spot!
Perfect spot for shopping trip. Staff were very friendly. Only downer is that our room was only ready 3 hrs after check in time.
August 11, 2013
Rated 5.0 out of 5.0 by bjb31 Enjoyed our rooms, very spacious. Comfy beds.
We enjoyed our stay there. Staff was most courteous. Drop me a line when Kay's baby (Dylan) is born! Rest of staff was most cordial, didn't get their names, however.
August 11, 2013
Rated 5.0 out of 5.0 by chevymanc6 Fancy and roomy
The room was nice. I really liked the extra room to relax and the removable shower head in the shower. The breakfast was better than expected too.
August 10, 2013
Rated 5.0 out of 5.0 by Liz65 BED WAS GREAT PLUS SERVICEi
it was very clean and your staff was very helpful We had a great time the weather was the best. Only think bother me is bed pillows they are not my style I like very very soft pillows so we finally went out and bought some pillows we finally had a good night sleep. I miss microwave in the dining area, I know you have one near your area where you sign in but think it is in the wrong area, I would come their and stay again. Everyone was pleasant
August 10, 2013
Rated 2.0 out of 5.0 by MikeS15600 long walks and wet eggs
For being a newer hotel I was surprised to find a light out in the elevator already. The elevator also was only near the front door that had steps as soon as you walk in so you would have to carry bags up stairs or down the hall way. Also the eggs in the morning were more water than egg.
August 9, 2013
Rated 4.0 out of 5.0 by redsox11 nice place
nice hotel close to the highway and outlet stores and other shopping. room was ok bed comfortable
August 9, 2013
Rated 5.0 out of 5.0 by marcbos Newly Renovated, Excellent Service, Convenient Location
This is a very well operated property with a gracious team of employees. The rooms are very pleasant, and the property was recently very nicely renovated. In sum, this property is everything one would want and expect from a Holiday Inn Express - and more.
August 7, 2013
Rated 5.0 out of 5.0 by martha2 general comments
The receptionists at the desk at check in and check out were exceptional.
The room was clean. Wish we could have stayed another night.
Fantastic choices for breakfast.
August 4, 2013
Rated 4.0 out of 5.0 by poorrichie Clean quiet and comfortable
This property is close enough to the highway to be convenient, but far enough away you don't hear the road noises . Staff was very cheerful no sour faces here! Rooms were clean and comfortable everything looked new and well maintained.
Only one drawback is you have to pay 50cents to get on then off the highway. Gets expensive if you are exploring the area. ( try the back roads)Of course this is not the property's fault !
Also there is a grocery store and a couple of places to eat within walking distance. which is very convenient if you are staying a couple of days!
I highly recommend this place !!
August 2, 2013
Rated 5.0 out of 5.0 by Hal01 Excellent all around
First time in a Holiday Inn Express in several years. I will definitely be back. Just a great all around experience, very clean room and the free breakfast was far better than expected.
July 25, 2013
Rated 5.0 out of 5.0 by Mike724 overall stay
it was one of the best stays in a hotel that i've had in a while staff was great room excellent very relaxing
July 23, 2013