Rated 4.7 out of 5 by 305
Rated 5.0 out of 5.0 by Gameofthronesrocks Great stay
fabulous customer service and very friendly staff. There was a huge accident on the highway and I was given the perfect route to take in Merrimack country roads instead of sitting on highway which was shut down.
May 26, 2015
Rated 5.0 out of 5.0 by bulldogs1 Great accomodations
The hotel rooms were very clean and the bed was comfortable. The breakfast had great variety as well.
May 26, 2015
Rated 5.0 out of 5.0 by Viral M. A northeast charm!
HIE in Merrimack has become a second home due to work related travel since Nov-2014. I had initially tried 3 different hotels in the area and eventually became a fan of this location. I am not a demanding customer but I get easily turned off when express hotels don't do basic things well such as access to wifi, clean rooms, good coffee, healthy selection of breakfast, location and (most importantly) warm/professional staff. This hotel scores excellent on all those fronts. It is a testament to the management and leadership of this branch and values they promote to everyone that works here. You will be always greeted with a smile and accomodated readily to make your stay comfortable. Of special note are managers like John (always knowing your name and greeting you personally), Ryan (speedy checkout process), Gail in kitchen (always taking care of my breakfast as I am a vegetarian) and especially night manager Kay (always helpful with great recommendations for restaurants/bars, providing helpful details about IHG program and best part: delicious fresh cookies).
It has been a pleasure to spend my time here. I will definitely miss it when I stop coming here. A definite northeast charm!
May 22, 2015