Rated 4.7 out of 5 by 303
Rated 5.0 out of 5.0 by Viral M. A northeast charm!
HIE in Merrimack has become a second home due to work related travel since Nov-2014. I had initially tried 3 different hotels in the area and eventually became a fan of this location. I am not a demanding customer but I get easily turned off when express hotels don't do basic things well such as access to wifi, clean rooms, good coffee, healthy selection of breakfast, location and (most importantly) warm/professional staff. This hotel scores excellent on all those fronts. It is a testament to the management and leadership of this branch and values they promote to everyone that works here. You will be always greeted with a smile and accomodated readily to make your stay comfortable. Of special note are managers like John (always knowing your name and greeting you personally), Ryan (speedy checkout process), Gail in kitchen (always taking care of my breakfast as I am a vegetarian) and especially night manager Kay (always helpful with great recommendations for restaurants/bars, providing helpful details about IHG program and best part: delicious fresh cookies).
It has been a pleasure to spend my time here. I will definitely miss it when I stop coming here. A definite northeast charm!
May 22, 2015
Rated 5.0 out of 5.0 by Steven224 Great Service
Overall we were very happy with the whole experience. We only live an hour away but we were going shopping at the Merrimack Premium Outlets so we decided to make it into a little getaway. We will certainly do this again.
May 20, 2015
Rated 5.0 out of 5.0 by woodroot breakfast
some of the standard food choices available are low quality/unpalatable items. Would be helpful if some gluten-free dairy-free items were available and noted as such.
May 19, 2015