Rated 4.7 out of 5 by 326
Rated 5.0 out of 5.0 by GDUnderwood Genuine Welcome by Staff, clean room, and a wonderful bed.
GREAT HOTEL! I live in CA and my Dad lives in MA. I received a call notifying me my dad had died unexpectedly at the young age of 92 by drowning while out on the lake riding his water bike. I wasn't sure about staying at a HIExpress. CA west coast properties seem to be a little tired, but usually still competitive within the market set. But want I needed for THIS trip was a comfortable 2nd home where I could process the loss of my father. This property is well maintained and facilities all seemed in good working order. BUT WHAT MAKES THIS PROPERTY SPECIAL ARE THE STAFF who work here. Not once did I hear a negative tone even though I am sure there were occasions when it may have been warranted. I BELIEVE THIS PROPERTY HAS AN EXCEPTIONAL MANAGER, detail oriented, people focused, and trained in true hospitality. WHAT A JOY! Breakfast was satisfactory, and I truly felt like I was at home. It is obvious the hotel stays busy (even on a Sunday night). After talking with other guests, I realized many are multiple repeat satisfied clients - some returning on a weekly basis. THANK YOU FOR BEING THERE, giving me space, while I processed the Loss of My Father. When leaving, I said my good byes to staff as though I was staying with relatives. I WILL ONLY STAY AT THIS FACILITY WHEN VISITING FAMILY (points or cash - the hospitality is well worth the price). THANK YOU.
June 27, 2015
Rated 5.0 out of 5.0 by GJWT Great stop between Montreal/Boston
We enjoyed the clean modern property, just off parkway and appreciated wonderful staff. Pool looked very inviting for next trip and staff were all exceptional.
June 25, 2015