Rated 3.4 out of 5 by 127
Rated 3.0 out of 5.0 Work training
The stay was alright but it could have been better if the TV remote worked better and the rooms had a more updated look
December 15, 2014
Rated 1.0 out of 5.0 by Raney123 Room was in poor quality
2 towels for 5 guest. Mildew phone book keeping the refrigerator level. None of the 3 phones worked. Room was not the quality of previous Holiday Inn Expresses. Everything just seemed dirty. Very disappointed, and we always stay at Holiday Inn expresses.
November 30, 2014
Rated 2.0 out of 5.0 by Carr 731 Bad customer service
Non smoking rooms and hallways reaked of
I accidentally left my boots in the room. After I
Realized they were missing, I called the front
Desk, but did not recieve any support to have
My boots shipped. 250$ boots lost
I also stated I was a gold elite member
November 26, 2014
Rated 4.0 out of 5.0 by kenster1 Overall experience
This often happens and it did again. I am Texas State Employee and request we are state tax exempt. I confirmed this when I made the reservation, turned in the state tax exemption form at registration, but then after I left, they again charged me state tax. I called that night I left and the clerk said she would notify the manager to have the fees removed, but had to call again the next day and they had no notice of the change. they did remove the taxes, but it is very inconvenient to have to do this almost everytime I stay in any Holliday Inn Express.
November 17, 2014
Rated 4.0 out of 5.0 by IHG Guru Mesquite - HI
Above average; Fitness center needs enhancements; Bathrooms need better ventilation
November 13, 2014
Rated 2.0 out of 5.0 by DLH1 Dire need of a renovation!
This hotel is long overdue for a renovation. The corridors smell and the walls have scuff marks in the room. The bath fixtures are old and leak. The TV remote needed new batteries and the rooms are very noisy due to the close distance to the expressway. The bottom line is that this hotel falls below the standards of most Holiday Inn Expresses and I was completely disappointed. This being said, the check in process was good and the staff was very polite.
November 9, 2014
Rated 1.0 out of 5.0 Holiday Inn Mesquite
The property was old and the room was very dirty. The mattress had a huge dip in the middle. My coffee pot had mold in it.
November 7, 2014
Rated 5.0 out of 5.0 by BradN A comfortable getaway
We stayed here for our 5th wedding anniversary and had a great time. it's in the middle of where we wanted to go. The room was great but a big odd. We got a jacuzzi room and the tub was right next to the king size bed. Watching Cops on TV while sitting in the tub was awesome.
November 5, 2014