Rated 3.5 out of 5 by 111
Rated 2.0 out of 5.0 by TM40 Top Floor
We've stayed at several HI Expresses in several states. The rooms are always exceptionally clean, the property is well maintained. Unfortunately, the Mesquite property was not up to par. As soon as you walk in the room it smelled wet and moldy. We saw mold in the wall picture, so we asked the front desk to check into it. When we came back to our room, the picture was removed, but what was behind the picture was far worse!! And that was the only action taken, UNBELIEVABLE!!! I took a picture with my phone, showed it to the night desk person, he even shook his head in disbelief. He was very apologetic and moved us to another, better smelling and looking room. I was so out done with how the previous front desk person & maintenance handled the situation.
October 16, 2014
Rated 4.0 out of 5.0 by Rick7941 Good for a short stay
Friendly staff, clean room, very slow elevators. Recommend the hotel if in teh area for a day or two.
October 15, 2014
Rated 4.0 out of 5.0 by jCano front desk was not friendly (on thier phones)
Nice hotel kinda just avg , its ok for a 1 night stay, the room had a musty smell to it we had to buy Airwick to help.
October 9, 2014
Rated 4.0 out of 5.0 by T0minator Great location
The hotel is a little dated, but it isn't run down. It is well-kept, but could use a facelift. It is in a great location off the loop and everything you need is close by. If you aren't too picky, then this place is great. If you are the 5 star type, then you won't be satisfied.
October 5, 2014
Rated 1.0 out of 5.0 by Int'l-Eu Among the worst within the chain.
The front desk staff is not nearly as professional and courteous as other IHG hotels and act like they are doing you a favor. I stayed at many different Holiday Inn Express locations, including 5 others in Texas during this particular trip, and this one was the worst out of them all. They did not recognize me as an IHG Rewards Member, despite my status being Platinum Elite. They did not provide a room upgrade although the hotel was nearly empty. They refused to give the welcome bonus points even after an inquiry while other locations do it on their own. All with bogus reasons that any hotel might come up with but choose not to. They might give you one store brand bottled water which they take out of a 35-pack right in front of you. If you tell them about your experience at other locations and ask for the same, they will act like you know it wrong. I have traveled to 20+ states within the year and stayed at tens of locations, but the front desk staff that only worked at this hotel acts like he knows the regular practice of the chain better than me. You will not feel valued, they will challenge you and you will feel like you're in a third world country. We also liked the parking lot design the least, as it extends vertically from the hotel and is an open invitation to theft.
Since this is a Holiday Inn Express hotel, it is still above certain criteria. Just realize that you would most likely be better off staying at another Holiday Inn Express location if you have a choice.
September 20, 2014
Rated 1.0 out of 5.0 by DAW12 Hotel needs Overhaul
This is an older property and everything needs renovation. The breakfast service was minimal. The laundry room was out of order. We saw a maid sweeping the carpet instead of vacuuming. If we need to be in the Dallas area, we will look elsewhere.
September 12, 2014
Rated 2.0 out of 5.0 by JeffMD Location Is The Only Reason To Stay Here
The hotel is old and doesn't compare to other Holiday Inn Expresses. Rooms are dingy and dark but usable.
The staff is very nice and fast so that is a plus.
September 12, 2014
Rated 3.0 out of 5.0 by louie27 Comfortable bed
Staff was friendly at check in and check out. Bed was comfortable but general state of the room was average.
September 8, 2014