Rated 3.6 out of 5 by 96
Rated 4.0 out of 5.0 by Grateful guy Our Stay
I travel frequently and stay in lots of nice places. This Holiday Inn was outstanding. We held a 17 person, 2-day conference. Everything was top notch. Staff was friendly and competent. Facilities were in great shape.
June 27, 2014
Rated 1.0 out of 5.0 by Eclod Staff not very friendly
Did not live up to the standards I have seen in other Holiday Inn Hotels. I am a gold IHG member and stay at Holiday Inns every chance I get. The bathroom was not totally cleaned, the phone on the desk didn't work, the elevator was extremely slow and at one point stuck on the fifth floor. The staff was not as friendly as other Holiday Inns I have been at. Was not pleased at all with this location
June 25, 2014
Rated 4.0 out of 5.0 by Joey W Staff is very nice and rooms were clean
Great hotel for the price in the area, Awesome location with lots restaurants.
June 23, 2014
Rated 3.0 out of 5.0 by ccmgeo Room 115 - Handicap King Bed
The lighting in the room was poor. Only one lamp beside the bed. The only way to watch TV was to sit on the bed. Suggest review of the "environment" in the room for the future guest.
Staff was outstanding as usual.
June 21, 2014
Rated 5.0 out of 5.0 by Scooter1006 Comfortable Bed and Pillows
I was impressed to find the hotel included pillows in different firmness levels. This worked out great as one of us likes firm pillows and the other soft. I have not found this in hotels before. The only thing I was a little put out with is the exhaust fan in the bathroom did not work. And by the look of the door hinges, it hadn't for a while. In order to keep the bathroom from foggy up we had to leave the door open. But a minor inconvenience.
June 20, 2014
Rated 5.0 out of 5.0 by Dale R. Very comfortable room and beds.
Great place to spend the night. We stayed just one night and left the following morning on Sunday.
June 19, 2014
Rated 2.0 out of 5.0 by MDHL1720 Place needed cleaned
Hotel is in a good location, right off freeway. There are plenty of good restaurants within about a mile. The staff was friendly. But the place really needed a good overhaul and cleaning. Cinder block hallways, come on, at least cover them up with some sheet-rock. The room i stayed was not clean. The entire place needed cleaned, and I blame it on whomever is doing the room inspections and management. Rooms were dirty, elevator was dirty, parking lot was dirty. Who knows what I couldn't see. I have stayed in a number of HIE, but this was by far the worse. I will not stay here again.
June 17, 2014
Rated 5.0 out of 5.0 by cheryl64 great service
Excellent stay for the weekend included breakfast and close to the mall and restaurants.
June 16, 2014
Rated 1.0 out of 5.0 by Dana411 Very very unclean and unprofessional express inn unworthy to hold the title of holiday inn express suites :-(!
An unpleasant express inn, very nasty unsafe hotel. With prejudice staff that lies to their guest. A deception all place to stay!!!!
June 10, 2014
Rated 3.0 out of 5.0 by waltman5150 watch your vehicle
this hotel is in a high crime area but lacks security, fencing or cameras to deter theft! so if you stay you may get your vehicle broken into!
June 5, 2014
Rated 5.0 out of 5.0 by Lester109998 Nice Motel
Holiday Inn Express in Mesquite is a nice motel. It's getting a little outdated, but the beds are comfortable and I know the air conditioner in our room was brand new. I just about froze to death, which I loved! The breakfast is plain-Jane; I just wish H Inn would add bacon to the menu because I hate sausage, and that's all there is.
Rooms are clean, lobby is clean, check-in with the attending desk clerk was great...she was SO nice. The only downside was that I wish they would put real curtains in the room so it would be dark at night, since it's right next to a freeway and the rodeo arena. Also, there was no one at the front desk when I tried to check out, and after waiting almost 15 minutes, I finally had to drop the rooms keys over the counter and leave. I needed a receipt for the other room we had, but couldn't get it since no one was there.
Other than that, if I'm in the area again, I will stay here. It's a good value.
June 3, 2014
Rated 5.0 out of 5.0 by vera45 my stay
My stay at the holiday Inn express was wonderful. The staff was very polite and respectful as well as helpful. They made me feel like it was a home which I really appreciate. The lobby was very spotless as well as the breakfast area. I would come and stay again if I needed to.
May 31, 2014
Rated 5.0 out of 5.0 by el extranjero Dias inolvidables
Dias de decanso, de placer , disfrutar la alberca y el jacuzi.
empezando el dia con un gran desayuno, y con una gran amabilidad de parte del personal...
May 5, 2014
Rated 3.0 out of 5.0 by Nancyb10 Much older and not as nice
Rooms seemed outdated and not well kept. But the biggest problem was no wi-fi and when I called down to front desk told me I had to wait to morning before I could get someone to help. Checked out early. Very disappointed
May 1, 2014
Rated 1.0 out of 5.0 by Thomas34 Not the best Holiday Inn
The rooms were a good size especially the suite we reserved with the bonus room. That is about the end of it. We needed a bigger room especially with 2 kids but found out the mini-fridge was broken and notified the staff and they didn't seem to care to much then I figured I would fill the sink with ice to put our refreshments in and the ice maching on our floor was out of order. To make things worse, the next morning, we woke up to ants EVERYWHERE!!! The following day, I couldn't find my receipt so I called the hotel and was told they would fax it to me (to submit for work reimbursement)... it never came.... thankfully, my bank statement was sufficient. Needless to say, we will not be staying at this hotel in the future.
April 23, 2014
Rated 2.0 out of 5.0 by cckhek Needs a Facelift
We stayed here one night as we were in the DFW area. Checked in at 4:30pm, was recognized as platinum member and given room key. Went up to room, but was not yet cleaned, waited in hall 10 min for housekeeping to finish. Got into room, there was a stale cigarette smoke smell masked with a deodorizer smell. Since we had reserved a nonsmoking room, went back to front desk. We were given another room which was satisfactory. Very old decor and furnishings, some of the paint plaster was peeling and had water stains on ceiling of shower, shower sprayer wouldn't stay in holder, plastic hair dryer didn't work. Positive things - internet worked fine, bed was comfortable, a/c worked well. Breakfast was not very good, the scrambled eggs were kind of slimy, not as good as other HIE breakfasts, although the staff person did her best in keeping the food supplied. The front desk manager, Emmanuel, was helpful in the room situation (switching rooms due to smoke smell) I feel this Holiday Inn Express was a tier below others and definitely needs some work.
April 22, 2014
Rated 1.0 out of 5.0 by Roni5 Don't use this hotel!
The location of the hotel is on high way and the noise coming from the room is really horrible! we couldn't sleep at all!!!
The front office charge us for tow nights and we spend there only one night and they refuse to return the money claiming that it is our mistake!
April 16, 2014
Rated 3.0 out of 5.0 by MFerrer A Little TLC Needed
As a business traveler, I have had my fair share of stays at many of the IHG brands. Unfortunately, sometimes we find that the hotels need to be updated or maintained better. This particular property has deffinitely seen better days. The lack of passion from the staff is rather evident. Room, no soap, hair dryer pulled off wall, desk/table top peeling up/coming unglued. The property needs a makeover to bring it back to what the IHG brand represents.
March 22, 2014
Rated 5.0 out of 5.0 by SYNDICATE Great team visit to Holiday Inn Express at Mesquite, TX.
This was our second year at HIE at Mesquite. Staff was constantly helpful and allowed us to store gear at the Hotel during our paintball tournament (PSP-DALLAS), including the back seat of our 15-person van. Breakfast was adequate for my team, and we appreciated the use of the facility when we had team meetings and a pizza dinner. Hotel facilities, especially the laundry and hot tub were a big hit with team members, and, as team-owner, I was particularly impressed by front desk aid in finding local restaurants and other stores. This was our first year using the SUITEs (3), and these also were a big hit with my team.
We will definitely return. Thanks for everything
ALAN ASAY (SYNDICATE of Maryland/Ohio/Virginia - D2)
March 19, 2014
Rated 3.0 out of 5.0 by Missouri Alberto Not up to HEI standards
This motel seemed to be a rather small, not as well maintained as most HEI.
March 8, 2014
Rated 5.0 out of 5.0 by Blacktie096 Never Disappointed Here
We stay at this hotel at least 2 nights per month. We began staying here because of the value, but over the past 2 years, it is the staff that go above and beyond to make every stay great. We HIGHLY recommend the Mesquite Holiday Inn Express
March 7, 2014
Rated 2.0 out of 5.0 by Average Joe Beware the 5th floor rooms
My colleague and I both got rooms on the 5th floor and both of us did not enjoy our one night stay. I arrived around 11:30pm and went to my room. All look fine at first glance. I was ready to brush my teeth, watch a little tv, and go to sleep. Well, I noticed in the bathroom that the cleaner had re-hung a towel that was obviously used, the tv did not turn on, the phone next to the bed did not work, and the clock was unplugged.
So since there was only the receptionist at the desk and I didn't want to wait an hour for her to find someone to come up and figure out what was wrong, I just chalked it up as a loss and decided to go to sleep. Before I went to bed, I called the front desk on the other phone in the room and asked for a 7:30am wake up call.
Well, the hotel is located right along the highway and instead of counting sheep to go to sleep, I was counting cars driving down the highway. The windows are paper thin.
Finally, to add insult to injury, I didn't receive my 7:30am wake up call. Fortunately, I decided to set my phone alarm as I wasn't going to put my trust in a hotel that can't even give me clean towels.
February 23, 2014
Rated 1.0 out of 5.0 by Shane1977 BORED KIDS WITH NO POOL!
I was traveling with my children. I knew we were going to have a lot of down time and I wanted them to be entertained. It was cold outside so I went out of my way to find an IHG hotel with an indoor pool. We booked two nights at this hotel (20 miles from the event we were in town for) As soon as we checked in, we headed straight to the pool......which was closed for maintenance. It was drained and being painted. By that time it was too late to cancel for either nights without getting charged for the two nights. To make things worse, it's right on the highway and all you can hear all night is the sound of the highway. When it was shower time we only had two wash rags in the room so we went to the front desk to ask for more and we were told that they were out of them. Worst IHG hotel I have ever stayed in to date. I understand the pool needs maintenance but make your website reflect that. Some people book a hotel just for the pool!
February 18, 2014
Rated 2.0 out of 5.0 by Boss456 Did not meet
I think this hotel did not meet the standard of IHG in any expect especially cleanliness.Dose IHG monitor??
February 10, 2014
Rated 1.0 out of 5.0 by Carol576 The room and corridors need cleaning.
Our bathroom had mildew on most of the caulk, the bathroom floor under the counter was never swept or washed daily, the carpet had lumps under it that caused tripping and uneven walking. It reminded us of the carpet-layer who thought he lost his cigarette package and hammered it almost flat until the owner asked if he had seen her pet bird. One day we could use the pool. The other 3 days the pool was being filled, but no more than a few inches of water was in it when we departed Sunday morning. This really disappointed us, but nothing was done when I asked if it would be ready the next day. My husband said the Jacuzzi was so dirty looking that even he wouldn't go in it.
No one cleaned up the little chunks of mud or paper in the hall ways and finally after 3 or 4 hours someone swept the lobby in front of the Registration Desk on Sunday morning just as we were departing.
January 20, 2014
Rated 4.0 out of 5.0 by Deb B Nice location and exceptionally friendly staff
Lovely property, nice room, good breakfast, the friendliest staff I have ever encountered. They bend over backwards to make your experience good.
January 15, 2014
Rated 5.0 out of 5.0 by franklinw Wonderful weekend
My niece was recently married. The staff was extremely accommodating to all of my family's needs. They went out of their way especially to accommodate my elderly parents, which I am so appreciative of. The rooms were more than comfortable. The breakfast buffet was outstanding. This was overall an outstanding experience.
January 7, 2014
Rated 5.0 out of 5.0 by noble Great - as always
Always love staying in HIE and this one is no different. The room was great - very comfortable and clean. Would definitely recommend!
December 23, 2013
Rated 4.0 out of 5.0 by Madi49 Nice property, but needs internet fix
This is a very nice property with comfortable rooms, good breakfast, and friendly and helpful service. Only negative was that the internet service was intermittent, and staff didn't seem to understand how to fix it. Would definitely recommend this hotel if the internet connection was more consistent.
December 5, 2013
Rated 3.0 out of 5.0 by ABS321 Good location
Everything was okay except for the King size bed in room 205, it dipped in the middle whenever me and my wife would get close to each other which made for bad rest, that mattress needs to be replaced asap, other than that all was good.
December 4, 2013