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Rated 3.5 out of 5 by 107 reviewers.
Rated 3.0 out of 5.0 by Not up to HEI standards This motel seemed to be a rather small, not as well maintained as most HEI. March 8, 2014
Rated 5.0 out of 5.0 by Never Disappointed Here We stay at this hotel at least 2 nights per month. We began staying here because of the value, but over the past 2 years, it is the staff that go above and beyond to make every stay great. We HIGHLY recommend the Mesquite Holiday Inn Express March 7, 2014
Rated 2.0 out of 5.0 by Beware the 5th floor rooms My colleague and I both got rooms on the 5th floor and both of us did not enjoy our one night stay. I arrived around 11:30pm and went to my room. All look fine at first glance. I was ready to brush my teeth, watch a little tv, and go to sleep. Well, I noticed in the bathroom that the cleaner had re-hung a towel that was obviously used, the tv did not turn on, the phone next to the bed did not work, and the clock was unplugged. So since there was only the receptionist at the desk and I didn't want to wait an hour for her to find someone to come up and figure out what was wrong, I just chalked it up as a loss and decided to go to sleep. Before I went to bed, I called the front desk on the other phone in the room and asked for a 7:30am wake up call. Well, the hotel is located right along the highway and instead of counting sheep to go to sleep, I was counting cars driving down the highway. The windows are paper thin. Finally, to add insult to injury, I didn't receive my 7:30am wake up call. Fortunately, I decided to set my phone alarm as I wasn't going to put my trust in a hotel that can't even give me clean towels. February 23, 2014
Rated 1.0 out of 5.0 by BORED KIDS WITH NO POOL! I was traveling with my children. I knew we were going to have a lot of down time and I wanted them to be entertained. It was cold outside so I went out of my way to find an IHG hotel with an indoor pool. We booked two nights at this hotel (20 miles from the event we were in town for) As soon as we checked in, we headed straight to the pool......which was closed for maintenance. It was drained and being painted. By that time it was too late to cancel for either nights without getting charged for the two nights. To make things worse, it's right on the highway and all you can hear all night is the sound of the highway. When it was shower time we only had two wash rags in the room so we went to the front desk to ask for more and we were told that they were out of them. Worst IHG hotel I have ever stayed in to date. I understand the pool needs maintenance but make your website reflect that. Some people book a hotel just for the pool! February 18, 2014
Rated 2.0 out of 5.0 by Did not meet I think this hotel did not meet the standard of IHG in any expect especially cleanliness.Dose IHG monitor?? February 10, 2014
Rated 1.0 out of 5.0 by The room and corridors need cleaning. Our bathroom had mildew on most of the caulk, the bathroom floor under the counter was never swept or washed daily, the carpet had lumps under it that caused tripping and uneven walking. It reminded us of the carpet-layer who thought he lost his cigarette package and hammered it almost flat until the owner asked if he had seen her pet bird. One day we could use the pool. The other 3 days the pool was being filled, but no more than a few inches of water was in it when we departed Sunday morning. This really disappointed us, but nothing was done when I asked if it would be ready the next day. My husband said the Jacuzzi was so dirty looking that even he wouldn't go in it. No one cleaned up the little chunks of mud or paper in the hall ways and finally after 3 or 4 hours someone swept the lobby in front of the Registration Desk on Sunday morning just as we were departing. January 20, 2014
Rated 4.0 out of 5.0 by Nice location and exceptionally friendly staff Lovely property, nice room, good breakfast, the friendliest staff I have ever encountered. They bend over backwards to make your experience good. January 15, 2014
Rated 5.0 out of 5.0 by Wonderful weekend My niece was recently married. The staff was extremely accommodating to all of my family's needs. They went out of their way especially to accommodate my elderly parents, which I am so appreciative of. The rooms were more than comfortable. The breakfast buffet was outstanding. This was overall an outstanding experience. January 7, 2014
Rated 5.0 out of 5.0 by Great - as always Always love staying in HIE and this one is no different. The room was great - very comfortable and clean. Would definitely recommend! December 23, 2013
Rated 4.0 out of 5.0 by Nice property, but needs internet fix This is a very nice property with comfortable rooms, good breakfast, and friendly and helpful service. Only negative was that the internet service was intermittent, and staff didn't seem to understand how to fix it. Would definitely recommend this hotel if the internet connection was more consistent. December 5, 2013
Rated 3.0 out of 5.0 by Good location Everything was okay except for the King size bed in room 205, it dipped in the middle whenever me and my wife would get close to each other which made for bad rest, that mattress needs to be replaced asap, other than that all was good. December 4, 2013
Rated 4.0 out of 5.0 by Great Price Great HBO selection. Nice Room , typical holiday inn breakfast. November 25, 2013
Rated 2.0 out of 5.0 by Stinky stale smoke smell We had a nonsmoking room. The hallway smelled so bad of stale cigarette smoke that it permeated into the room. November 19, 2013
Rated 5.0 out of 5.0 by Very nice! Great rates and good service. Hotel is older but very well maintained. Front desk is very friendly. November 18, 2013
Rated 1.0 out of 5.0 by OK Hotel - Poor Staff The staff at this location were very rdue and weren'y very helpful. Breakfast was always out. Pretty poor overall. November 15, 2013
Rated 1.0 out of 5.0 by OK Hotel - Horrible Staff The actual amenities of the hotel were pretty good but the staff was pretty rude and not helpful. The staff would talk on their personal cell phones and ignore customers. The breakfast is the standard Holiday Inn Express breakfast but again the staff ruined this by not having enough food prepared so they were frequently out of items. We ended up just going to the Waffle House the last morning due to poor breakfast preperation. November 13, 2013
Rated 5.0 out of 5.0 by Nice stay I have to travel to this area for school occasionally and this is the 2nd time I've stayed here for 2-3 days at a time. Great experience both times. I always feel like I'm in a clean, comfortable and safe place. November 11, 2013
Rated 5.0 out of 5.0 by HIX Mesquite, TX It is hard to find a nicer group of people working so hard to make the HIX in Mesquite, TX a great place to stay. The property was very well kept, and in great shape. The room was very clean, and actually smelled nice. The common areas of the hotel were also in great shape, and very clean. Whenever you would encounter staff in the hotel, they seemed to genuinely enjoy what they did there, and were eager to greet folks staying at the hotel. If I'm ever in the area again I will most definitely be staying here again. Very nice place! November 10, 2013
Rated 5.0 out of 5.0 by Loved it!!! We very much enjoyed our recent stay at the hotel. The staff was so friendly even at 11 at night. We loved our room and didn't want to leave the next morning. Our only complaint would be the comfort of the sofa bed - but I think that is to be expected for a sofa bed. But all in all it was a great room for a great price. Thank you and hope we get to stay there again! October 31, 2013
Rated 4.0 out of 5.0 by Right off the LBJ It's a typical HEI experience. Rooms are nice, clean and comfortable. It is located on the service road adjacent to the LBJ freeway so it is easy to access and get to where you are going in Dallas. It's located right off the LBJ so there is significant road noise that can be heard in the room. Considering that when the hotel was renovated recently they could have installed better windows for soundproofing with a busy freeway nearby. I've stayed at a hotel right on the beach and closed the window and the sound of the ocean was completely silenced. October 28, 2013
Rated 5.0 out of 5.0 by stay over Had emergency lay over .room and staff was was good and location was great . October 26, 2013
Rated 4.0 out of 5.0 by Summer Getaway Took two little kids to see grandparents in Texas. Hotel was easy to find and staff was friendly. Hotel was clean as well as grounds. Needs a bigger pool because there was a lot of kids and no room for little kids to play. The stairs into the pool are also slippery! Was a short visit but would stay here because of the location. October 26, 2013
Rated 5.0 out of 5.0 by My Experience There are 3 employees named Oscar and Cecil that go out of their way to give me special treatment with cookies,water and drinks. Friendly and sincere smiles. This guys are so friendly and make me feel like home, I will keep staying in this wonderful hotel. October 23, 2013
Rated 5.0 out of 5.0 by Great service Love this place it was well worth it. Upon arrival until exit felt like home. Awesome staff. Will defintley stay again. Thanks. October 23, 2013
Rated 4.0 out of 5.0 by Family Reunion We used the hotel to house most of our out of town guests. The hotel was very helpful and all our family enjoyed the facilities. Thank you for making our reunion a success. October 18, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay Had a nice stay. Staff is very profesional and courteous. October 17, 2013
Rated 1.0 out of 5.0 by Noisy kids, too few towels, tiny room This year alone I've stay in five different cities in Holiday Inn Express hotels. This one was by far the worst. Twenty-somethings two doors down up all night partying through too-thin walls made sleeping difficult. Not enough towels. Tiny room compared to other HIE hotels. Cleanliness was ok but toiletries, coffee, tea, and other amenities much less than in other HIE hotels. I would not stay here again. October 16, 2013
Rated 4.0 out of 5.0 by Friendly staff but outdated/2nd hand/heavily worn furnishings The hotel lobby was nice. The staff was nice. The only thing that wasn't great was the furnishings. The hotel looks like it's been built in recent years. Even having outdated furnishing isn't so bad. What wasn't so great was how worn the furnishings were. The desk in my room had the top layer peeling up. The lamp on the desk had a place for two electrical plugs. One of them was an empty hole where the plug used to be. I thought to myself that they must have bought these furnishings from an older hotel that was updating/remodeling. Overall, the room was a clean and comfortable place to stay when you have to be away from home. Just not what I am used to seeing in a Holiday Inn Express. October 15, 2013
Rated 4.0 out of 5.0 by Another stay in Mesquite This is our 3rd stay at this property. They aren't very happy employees here, I feel like I am intruding! It's a job. I wasn't pleased with the bathrooms cleanliness. There are several issues with tile/grouting, etc... felt I needed to clean it before I used it and I did. The breakfast was basic and suitable, but it does not have the thought in mind of someone who has allergies; from the whole menu offered I could eat bacon, coffee, tea and apple/cranberry juice. Nothing offered if you have a glutten allergy, most is wheat or carbohydrate based: toast, bagel, pancake, cereal. Yes, I came prepared but I am not the only person with a glutten allergy. October 2, 2013
Rated 5.0 out of 5.0 by The best service. Great staff. Clean room with Great value. The staff go out of the way to make sure you are completely satisfied September 19, 2013
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