Rated 4.5 out of 5 by 89
Rated 3.0 out of 5.0 by Auntyspeedy2 Nice Upgrades But
Nice upgrades to the property now flagged under Holiday Inn Express. However, the a.c. unit is primitive and loud. The last time we stayed, it was in the fall, so we didn't turn it on. This time in the summer, every time it kicked on at night, it woke us up.
If not for that, the stay was good - nice room, breakfast included, good value.
August 17, 2013
Rated 5.0 out of 5.0 by pinkldy Very impressively furnished Holiday Inn.
The moment you drive into the large parking lot you are presented with plenty of choices for parking. This is good for my husband since we drive a Corvette and he is particular about where we park. No need to worry about sprinklers going on in the nice end spot he selected with the bonus of being able to see the car from the room.
From my perspective the lobby area was very impressively furnished and the staff person was welcoming. She recommended a wonderful Mexican Restaurant within walking distance from the hotel which we dined at and loved.
I mentioned that I did not have a priority club card, only the original printout when I joined years ago. She observed that I had all my travel papers in a 3-ring binder. When we came down to go to dinner she had made me a bright orange card stock page with a priority club card taped to it to put in my 3-ring binder. No problem now finding my card in the binder. She definitely went the extra mile to do that for me and it showed that she really knows the meaning of great customer service.
Definitely would recommend this property to other travelers. It is up on the hill away from the casino area which was perfect for us because we were looking for a quiet, relaxing evening and a good night's rest.
August 14, 2013
Rated 5.0 out of 5.0 by Kennychooparkpien Comfort with class...
One of the very best Holiday Inn Express in the nation, Great
service , comfort and wonderful staff. We will be back next year
for sure... Kenny G
August 14, 2013
Rated 4.0 out of 5.0 by JRJB Bad lobby & bad elevator
The overall experience was generally good. The lobby configuration is terrible. There is gridlock trying to get past the front desk. Customers at the desk along with a seating area directly across from the desk make it impossible to get by conveniently. There is only one elevator and you can be guaranteed a long wait and the first floor invites another gridlock.
August 9, 2013
Rated 5.0 out of 5.0 by Jack51 GREAT STAY !
I have been staying at Holiday Inns for 45 years. I used to work at one for two years in 1968 when I was in high school. We stayed here 8-2-13. I always look for a Holiday Inn when traveling because I know what I will get - a good room, good breakfast & a good value (not the cheapest, but good value).
Except this time.
I got an AWESOME room & a very special experience! We were lucky enough to get upgraded to a suite & the room was terrific - jacuzzi tub, balcony to watch the sunset, The check in was super fast and extremely friendly. They gave special recognition of platinum membership. The entire staff was friendly and made our stay a night to remember. We will definitely stay again when in this area (maybe a year or so). I don't usually write reviews, but the facility was great and the people went out of their way to make it memorable!, I would highly recommend this location..
August 8, 2013
Rated 5.0 out of 5.0 by FlyboysDad Outstanding Experience
Great beds! Only regret was we were so late we couldn't take advantage of more amenities like the pool and hot tub. They looked extremely inviting!
August 3, 2013
Rated 5.0 out of 5.0 by Omnipop Couldn't be better plain and simple
I was quite surprised at how nice the new Holiday Inn Express was as compared to the old hotel. I was very impredded and I will be happy to stay there again.
August 2, 2013
Rated 5.0 out of 5.0 by Thedriver Excellent breakfast
We had handicapped room #135. Room was just fine but no place for soap or shampoo in the shower. A minor item.
August 1, 2013
Rated 5.0 out of 5.0 by oshar best value for price out of 8 states
great service, friendly staff, great value. Best one we stayed in out of 8 states!
July 27, 2013
Rated 3.0 out of 5.0 by DAF66 Small Problems
We stayed two nights at tow different times at this Holiday Inn, the first on July 17, this night the A/C unit was quite noisy and on July 21 the commode ran all the time and I needed to shut off the water, no maintenance on weekends.
July 26, 2013
Rated 5.0 out of 5.0 by dmb2inc Mesquite stay
We had recently stayed in Cedar City, and the breakfast was fabulous. The "scrambled" eggs tasted and were fluffy as if they were just made.
In Mesquite as well as Layton Ut, has premade omelets.
Sausage was great.
Other than that, everything was great!
July 16, 2013
Rated 5.0 out of 5.0 by Magra We always stay at Holiday Inn Express
Anytime we are traveling through Mesquite, NV we stay at Falcon Ridge otherwise known as Holiday Inn Express.
July 6, 2013
Rated 5.0 out of 5.0 by HMSPhoebe1 Outstanding
The best Mesquite offers, and in fact, one of the nicest hotels I have stayed in.
July 2, 2013
Rated 4.0 out of 5.0 by abbalite One bad apple spoils the barrel.
My family and another family were checking into the Mesquite Holiday Inn on 6/22/13 and the woman who was working at the check in desk (who had a tattoo on her neck) was quite rude to us. She gave my wife attitude when she asked to use a bathroom and refused to accommodate a family we were traveling with in switching rooms to be closer to each other. After she went off her shift, another woman was very gracious and accommodated us without fuss.
I hope the managers of the Mesquite Holiday Inn properly school all of their day employees on the correct manner to administer customer service, because plainly to this woman it was alien concept.
June 28, 2013
Rated 5.0 out of 5.0 by CarleneJ Excellent property
We've stayed at this property 3 times since May of this year.
We had a minor problem with the TV (in the sitting area) and maintenance came up immediately after we called down to the front desk and fixed the problem. During the late night the A/C seemed to be louder than usual so in the morning, after breakfast, we notified the front desk and again maintenance responded promptly and said it was the fan motor, both maintenance and the front desk said they'd change our room and we asked for another room with the balcony and there was not a problem with our request.
We've recommended this property to several employees of a local casino and know of one employee and her family that stayed here recently because of A/C problems they were having at their home in Mesquite. She told us they were very happy with the property and how great the staff was and thanked us for the recommendation when we talked with her earlier in the year
We've traveled extensively and don't intend to stop as long as we're able, and would have no problem recommending this property to anyone we encounter that's traveling to the area.
June 26, 2013
Rated 5.0 out of 5.0 by lawrence55 Excellent service, great room and staff top notch!
This hotel is an oasis in Mesquite. Very quite rooms, walking distance to shops and stores. Highly recommend
June 21, 2013
Rated 5.0 out of 5.0 by JohnUtahbyfive Very Clean!
Stayed a weekend night, check in was a breeze, reservations were ready and sitting for pick up with check in taking less than three minutes. Parking is close, the hotel and grounds were well kept and very clean. The rooms were great with everything there and again the rooms were very clean and in excellent condition. The staff was very friendly and helpful. Breakfast was great!
June 20, 2013
Rated 5.0 out of 5.0 by SET1953 Fantastic Place!
What a great place to stop in Mesquite, not one thing went wrong and they even changed our room! Great place, can't complain at all!!!
June 10, 2013
Rated 4.0 out of 5.0 by JAB5111 Acknowleging Priority Club and level
When I checked in I was not thanked for being a priority club member and had to request a bottle of water. The receptionist told me that they only give water to Platinum members. I had to inform her that I was a platinum member ... perhaps she was having a bad day?
June 8, 2013
Rated 5.0 out of 5.0 by Teleco I wish I could have stayed longer
First leg of a cross country trip. The building is very welcoming and the setting is beautiful. We had a warm welcome when we arrived and the staff was very helpful in helping us find a restaurant . The rooms are large and comfortable. We had private balconies overlooking very nice scenery. One of the finest Holiday Inn that I have stayed in. I have a been a platinum member for many years and I have seen Holiday Inns across the entire US. Highly recommended!
June 5, 2013
Rated 4.0 out of 5.0 by gigi53 Good stay
My husband and I stayed at Holiday Inn/Express for 15 days straight on a trip out west. Mesquite was one of 2 properties that did not offer us at least a bottle of water for being a Priority Club member. Also the bathroom floor was stained with something around the toilet. Other than that, the hotel is located in a very picturesque part of Nevada and we were comfortable.
June 4, 2013
Rated 5.0 out of 5.0 by Barb227 Loved it
Breakfast was plentiful. Room was clean and lovely. Bonnie gave us a fantastic dinner restaurant. Great place!
June 1, 2013
Rated 4.0 out of 5.0 by winmill very comfortable stay
Suite was as requested on the 4th floor with excellent views of the valley from the balcony. Very quiet room and comfortable bed. Another excellent stay at the Falconridge/Holiday Inn Express in Mesquite. Only grumble very weak coffee at breakfast.
Excellent staff on reception as always.
May 19, 2013
Rated 5.0 out of 5.0 by mylosmama Easy access, good location, excellent facility
This hotel was very easy to find and in a good location overall. Staff was friendly and helpful. Facility was well maintained and clean and comfortable. Definitely recommend.
May 11, 2013
Rated 5.0 out of 5.0 by Bulldog10 Very nice reception area & clean.
Very nice reception area & clean. we had no issues at check in & the room was very clean & fresh ,beds are very comfortable.
The Breakfast was a great touch and good,will definitely come back.
Thank you for making our stay at your establishment an enjoyable one.
May 2, 2013
Rated 5.0 out of 5.0 by Julie100 Quiet and clean.
We stayed overnight during to and from Utah. The front desk staff was very nice and helpful. The rooms were very clean and comfortable. It was also very quiet. We have stayed at the casino hotels in the past when driving through, but decided to spend a little more to have to not bother with the noise, smell, and run down rooms. This hotel was so worth the money. We all slept well and enjoyed a great breakfast before continuing on our trip. We would stay here again and would highly recommend it to others.
April 29, 2013
Rated 4.0 out of 5.0 by Danx Great Location in Mesguite NV
Only thing I didn't like is everything cost extra for rooms on one side to another side or area of the hotel. Odd number have a view of the valley that faces the Highway. I ended up paying for the extra asking to be placed on the side with a view, then ended up putting me on the side facing the street over looking another facility.
I did get a sorry about that, no we will take care of that. I am a priority club member with some higher level status, it didn't seem to matter here.
Hotel was great, rooms with a view are great. some even have patios to site in the morning or afternoon during the right time of the year.
April 21, 2013
Rated 5.0 out of 5.0 by mt71 A great stay
Everyone we dealt with at the front desk was friendly and helpful, especially Bonnie who helped me even before we arrived.
April 12, 2013
Rated 4.0 out of 5.0 by VisitorfromSLC New, clean place to stay. Breakfast was great.
The property is new and very clean. The breakfast included eggs and sausage or bacon everyday. However, the staff is extremely unfriendly. Even the welcome desk gives off an "unwelcome" vibe.
April 12, 2013
Rated 3.0 out of 5.0 by Sarah23 Spring Break Fun/Disappointment
We were told we could check in early. So when we showed up early, there was no one at the desk and when someone finally showed up he was very rude and said all rooms had been booked the night before. We left and went to the in-laws and waited for three hours. Then we had a pet room and knew that we were paying a bit extra for it, but thought that was all taken care of. But when the bill came, we found out that there was an additional $20 a night for the pet. I wish we would have been told up front.
Other than the above issues, the hotel was great and we loved our stay. It was very quiet and breakfast was out of this world!
April 8, 2013