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Rated 4.4 out of 5 by 72 reviewers.
Rated 4.0 out of 5.0 by Good hotel, maintenance failing The hotel is good. One thing I don't like is the colors that they use on the furniture (makes it look cheap) but that's not critical. Everything is relatively new, which is always good. On this occasion the guest room bathroom had one Wall with paint bubbles and a portion falling off. This because wáter from the shower falls on it. This shall be fixed permanently, not only with a patch. Everything else was good. I would recommend having the adjacent Wings Army restaurant provide room service. I don't like the current options. The Sport City food is not very good. January 25, 2015
Rated 3.0 out of 5.0 by oportunidades de mejora Ya descrito en la encuesta. Existe personal que no ofrece soluciones en tiempo y forma, desconozco si es cuestión de jerarquia o educacion. no es general es puntual a un par de miembros del equipo, los demas son fabulosos. January 22, 2015
Rated 3.0 out of 5.0 by Many good things, a few problems The Good: The hotel is beautiful with a modern decor. It's well located within a shopping plaza and right across the street from a large mall. The bed was very comfortable. The bellman was incredibly courteous and helpful. He showed us to our room and pointed out how to use the room amenities. The breakfast was an excellent Mexican-style buffet. The Bad: We had an incredibly difficult time using the free internet. We had to talk to the technician on the 1-800 line for 30 minutes before we were able to connect. In addition, the clock in the room had the wrong time. The reading lamp next to one bed was broken. January 20, 2015
Rated 5.0 out of 5.0 by excelente servicio excelente recepcion, limpieza de habitación y atención indudablemente muy buena de las personas que en el hotel colaboran. January 5, 2015
Rated 4.0 out of 5.0 by Buena ubicación y confort. Buen servicio y amabilidad del personal, limpieza, confort y buena velocidad de acceso a internet sin costo. Su ubicación lo hace accesible a muchos otros servicios. January 5, 2015
Rated 5.0 out of 5.0 Excelente habitación La habitación me gustó mucho así mismo el servicio es excelente January 5, 2015
Rated 4.0 out of 5.0 by Instalaciones buenas y trato cordial con un "negro" en el arroz Servicio fue bueno, asi como la resolución de problemas presentados (Aunque muchos para una estancia tan corta): -se fue la luz 3 veces en un día -tarjeta dejó de funcionar un día -llegamos tarde al evento para el que unos amigos y yo viajamos porque la Srita. de recepción olvidó pedir los taxis de sitio, aún y cuando lo habíamos preacordado un día antes y le marqué una hora antes de la hora a la que debía pedirlos. La ubicación es genial y las instalaciones son nuevas! en una plaza con restaurantes deliciosos y algo de vida nocturna. January 2, 2015
Rated 5.0 out of 5.0 Muy buen servicio Es un placer alojarse en Holiday Inn galeris metepec December 12, 2014
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