Rated 3.6 out of 5 by 117
Rated 5.0 out of 5.0 Good Value for the Price
I was pleased with my 3 night stay at the hotel. My only complaints were with the speed and efficiency of the front desk staff and the quality of the breakfast provided.
The front desk staff were friendly and helpful, but it seemed to take them a long time to accomplish anything. Checking in took a long time, and then I later waited over 20 minutes to ask them a question about the "business center" computers while they waited on 2 guests in front of me. (A 3d staff member behind the desk simply observed and made no effort to help out). I don't mind waiting my turn, however, this seemed very typical whenever I went to the front desk for anything.
I only ate breakfast at the hotel one time; the food offerings were poor and in some cases not being replenished, so there was limited items to choose from. Even the coffee urn was practically empty. The breakfast area staff were not as friendly and helpful as the front desk staff.
Despite these minor issues, the rooms were comfortable and clean and I would stay there again!
July 29, 2014
Rated 1.0 out of 5.0 by ArtKu Mal servicio se confían por la ubicación.
Mal servicio desde la llegada, no tiene estacionamiento y fue frustrante por tanto tráfico de la zona, el personal de mostrador con poca actitud de servicio y muy lentos.
July 27, 2014
Rated 5.0 out of 5.0 by DiazR Perfect location to enjoy Mexico City
The hotel is perfectly located if you're visiting Mexico City for leisure. Many shops and restaurants near the hotel. The staff is professional and caring. I stay here every time I come to Mexico City
July 23, 2014
Rated 2.0 out of 5.0 by Fred 09 Not charged properly
I recently rented 3 rooms for 5 nights. One party in one of the rooms left a day early, told the front desk he was leaving, therfore assuming I would not be charged for the vacant room but was I charged anyway. The front desk person told me he had to charge me and that the room was not vacant. The room had been vacant since 11:AM that morning. It seems the housekeeping staff would have noticed the room was vacant. In fact, I would bet they did. I have worked in the industry before and that is the way it works. As soon as a room is vacant, the front desk knows it. I'm thinking I will not go back to that IHG property even though the location is great for my trips to Mexico City twice a year.
July 22, 2014
Rated 4.0 out of 5.0 Falta de seguimiento a Solicitud
En General, la ateción y el servicio dentro del hotel fue bueno, exceptuando que solicité un cepillo de dientes, y nunca me lo hiceron llegar...
Recomiendo establecer seguimiento a solicitudes y preguntar a la salida si quedo conforme.
July 22, 2014
Rated 4.0 out of 5.0 Envío de Factura Electrónica
Al momento de realizar el check out, la impresora se descompuso y no pudieron obtener mi factura.
Realmente fue muy dificil que pudiera obtener el documento, tuve que llamar telefonicamente aprox. 8 ocasiones, hasta que una semana después una persona de contabilidad me solicitó mi RFC y pudo enviarla.
Realmente falta coordinación, comunicación y acceso a la información por el personal de la recepción. No es posible que si la recepción está disponible las 24 horas y es el contacto con el cliente, no tengan acceso a este tipo de información y puedan realizar el envío.
En más de 3 ocasiones me comunicaron a Contabilidad y únicamente puede ser en un horario de 9 a 6, de cualquier otra forma tienes que esperar.
Ojala tomen medidas en el asunto.
July 20, 2014
Rated 5.0 out of 5.0 by jfabre Excelente Servicio
Me porporcionaron una excelente atención en el front desk.
July 13, 2014
Rated 4.0 out of 5.0 by TOÑO66 INTERNET EN LA HABITACION
DI DE ALTA LA SEÑAL DE HHINN, PERO NO FUNCIONO EL INTERNET EN LA HABITACION, TUVE QUE BAJAR AL LOBBY PARA CONETCTARME.
July 12, 2014