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Rated 3.7 out of 5 by 187 reviewers.
Rated 4.0 out of 5.0 by Nice Hotel in Downtown Mexico City Cost of the hotel was fair. The location is good and the amenities are average. A very nice shopping mall is right next door making dining choices easy and convenient! November 24, 2014
Rated 4.0 out of 5.0 by Great location On business for the week. Location of the hotel was very convenient to several things including the Reforma 222, Angel De La Independencia, access to the city wide Turibus a double decker tour bus with several tour options, many historical landmarks, several banks with foreign exchange options, at least 3 Starbucks within minutes of the hotel and many great options for shopping/restaurants. Other than the extremely cold rooms at night and the very firm beds, everything was great. Good variety of breakfast items, too! Fitness center was average. The bell men were extremely helpful, too! November 24, 2014
Rated 1.0 out of 5.0 by pesima atención mala recepción, no respetaron, la tarifa, el desayuno fue infame, no tiene gimnasio, solo una caminadora y la calefacción no sirve November 20, 2014
Rated 5.0 out of 5.0 by Perfect place to set up shop for a few days The business I needed to attend to was specifically in th area of the hotel. Access to appointments was optimal. Holiday Inns beds somehow are always the best. Going to use this hotel as a base of future visits. November 20, 2014
Rated 5.0 out of 5.0 by Excelente vista desde la habitación Excelente por su ubicacion, personal muy amable y un hotel muy confortable, recomendable ampliamente November 19, 2014
Rated 3.0 out of 5.0 aun no me envian la factura de mi estancia Hice check out el sábado 15 de Noviembre y la persona de recepción me dijo que la factura ya me habia sido enviada a mi correo. Pasaron un par de horas y no la recibí; así que llamé a recepcion para que me la volvieran a enviar y me dijeron que en cuanto llegara la persona de contabilidad lo harian; cosa que no sucedió. Asi pasó todo el fin de semana sin que recibiera la factura. Ayer Martes 18 volví a llamar y otra vez la persona de contabilidad no estaba disponible para enviar la factura; asi que envié un correo y de la misma manera NO OBTUVE RESPUESTA. Ya es Miercoles y sigo sin recibir la factura de mi estancia. November 19, 2014
Rated 4.0 out of 5.0 by Breakfast very POOR Please do something about the Variety of the Breakfast this is really an issue. Recently I was in other city Holiday Inn Express and the Breakfast was very very good, why you cant do this at the Reforma Hotel ? November 18, 2014
Rated 3.0 out of 5.0 by Could be a great Hotel Could be a good hotel - excellant location next Plaza 222 shopping center, excellent  restaurants. Check in very slow as always, confusion on room. As always I WAS NOT RECOGNISED AS A PLATINUM IHG MEMBER, I had to remind the clerk doing the check in, who never made eye contact. Internet is always a problem the further you get from the elevator, rooms large, clean, nice desk, noisy ac, never cycles on/off automatic, it's always on whatever the setting. The carpet must have just been cleaned as there was a toxic smell the first day and night, difficult to sleep, got headache from the toxic smell.  The bed (king size) is the hardest bed I have ever slept on, that includes many old hotels in Eastern Europe.  The bed is so hard it feels like you are sleeping in the floor!  Never got a good nights sleep.  Compared to the other HI Express hotels I stay in, these beds the worst. Breakfaste has much improved since my last visit.  The only reason I stay here are clients within walking distance to clients and Plaza 222... November 18, 2014
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