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Rated 3.7 out of 5 by 82 reviewers.
Rated 1.0 out of 5.0 by Total lack of cleanliness. Never seen a room worse The hotel is nice, great location, staff is very polite. Included Breakfast is quite disappointing but what was really frightening was the room cleanliness. The carpet and the desk chair had more stains than I ever seen before, it was awful. And I'm sure it wasn't just from the past couple of days, it was in deplorable condition I was disgusted even to walk on it. I made my comment at the front desk and all I received was a "thank you for your comment" I even showed some photographs to the front desk staff and they were shocked, but still didn't do anything. Extremely disappointing for a Holiay Inn February 26, 2014
Rated 3.0 out of 5.0 by Me senti humillado y con mucho coraje de hospedarme en su Hotel... Llegue al Hotel despues de una dia agotador (jueves 20 Febrero 2014) ya tenia un dia en el Hotel. Le comente a la recepcionista que el boletito (que a proposito era una copia) que me dieron para el desayuno lo habia dejado en mi portafolios en la Oficina que si me podria dar otro para el dia de mañana y poder desayunar antes de salir... y la respuesta de la Recepcionista fue que NO. Creo que me trato muy mal ya que pienso que mi apariencia no es el un pepenador (con perdon de ellos) o un aprovechado. la verdad es que solo queria un buen servicio de desayuno y salir a Mi oficina sin problemas de este tipo. me tuve que ir a desayunar a un lado de su Hotel. en un centro comercial que esta a lado (Restaurante El Bajio) por cierto muy sabroso. Por favor cuiden a sus clientes.. por lo pronto yo voy a dar las referencias de su hotel a las personas que conosco conforme la experiencia que tuve con ustedes. SERGIO JIMENEZ GARZA February 24, 2014
Rated 5.0 out of 5.0 Good service . We normally stay in this hotel when we go to Mexico City, great location, a few steps away from a mall!! February 14, 2014
Rated 4.0 out of 5.0 by Good Hotel and Location The staff is professional, friendly, and accommodating. The room I stayed in can use a little more maintenance care, it had several noticeable stains on the carpet, and the towels definitely need to be replaced. However, please note that the housekeeping service we received everyday was exceptional, and it was nice returning to a comfortable clean room every night. The hotel is centrally located next to a large shopping and dinning complex. I recommend this hotel, and I would stay here when I return. February 2, 2014
Rated 5.0 out of 5.0 by Muy buena estancia Personal agradable, sonreiente. Desayuno mucho mejor que en otros Holidays Inn Express. Super ubicacion. Excelente hotel January 31, 2014
Rated 1.0 out of 5.0 by Not recommended for the business traveler As the prior reviewer indicates the hotel heating was entirely non-functional for my entire stay of 5-days. The room ranged from 16-19C. Thank goodness there was a wool blanket in the closet. The heating issue seems to have been hotel-wide as my colleague and other guests had the same problem. Insufficient heat was also evident in the breakfast hall. All that would be necessary is a letter placed under the guest's door to acknowledge staff were working to correct the problem. Instead there was nothing. The frayed towels shown in the photo of another reviewer have not been corrected. Every towel is well worn and in need of immediate replacement. There was no ironing board in my closet. Although an ironing board was provided, it should not have been necessary to make a call to have one delivered. Upon check-in I was not greeted as a Gold Reward level member. A well run hotel would recognize guests who have attained that status from frequent stays. I cannot recommend this hotel. It seems poorly managed. The cleaning staff did an excellent job, but the management seems substandard. January 30, 2014
Rated 1.0 out of 5.0 by Pesima condicion Es un hotel con el peor sistema de aire acondicionado que conozco, dudo que tengan un sistema de calefaccion. Pedi un calentador y la respuesta fue, no tenemos. January 24, 2014
Rated 5.0 out of 5.0 by Excellent location.....excellent value This hotel is in a perfect location next to the new Reforma 222 shopping mall and just a short walk from the Zona Rosa; it's also an easy walk to Chapultepec Park. There are lots of restaurants near by. The rooms are very spacious and comfortable and the staff are efficient. There was a slight issue over housekeeping but this did not seriously affect the stay. I would certainly stay here again when visiting Mexico City. The hotel is excellent value. January 11, 2014
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