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Rated 3.6 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Perfect location to enjoy Mexico City The hotel is perfectly located if you're visiting Mexico City for leisure. Many shops and restaurants near the hotel. The staff is professional and caring. I stay here every time I come to Mexico City July 23, 2014
Rated 2.0 out of 5.0 by Not charged properly I recently rented 3 rooms for 5 nights. One party in one of the rooms left a day early, told the front desk he was leaving, therfore assuming I would not be charged for the vacant room but was I charged anyway. The front desk person told me he had to charge me and that the room was not vacant. The room had been vacant since 11:AM that morning. It seems the housekeeping staff would have noticed the room was vacant. In fact, I would bet they did. I have worked in the industry before and that is the way it works. As soon as a room is vacant, the front desk knows it. I'm thinking I will not go back to that IHG property even though the location is great for my trips to Mexico City twice a year. July 22, 2014
Rated 4.0 out of 5.0 Falta de seguimiento a Solicitud En General, la ateción y el servicio dentro del hotel fue bueno, exceptuando que solicité un cepillo de dientes, y nunca me lo hiceron llegar... Recomiendo establecer seguimiento a solicitudes y preguntar a la salida si quedo conforme. July 22, 2014
Rated 4.0 out of 5.0 Envío de Factura Electrónica Hola: Al momento de realizar el check out, la impresora se descompuso y no pudieron obtener mi factura. Realmente fue muy dificil que pudiera obtener el documento, tuve que llamar telefonicamente aprox. 8 ocasiones, hasta que una semana después una persona de contabilidad me solicitó mi RFC y pudo enviarla. Realmente falta coordinación, comunicación y acceso a la información por el personal de la recepción. No es posible que si la recepción está disponible las 24 horas y es el contacto con el cliente, no tengan acceso a este tipo de información y puedan realizar el envío. En más de 3 ocasiones me comunicaron a Contabilidad y únicamente puede ser en un horario de 9 a 6, de cualquier otra forma tienes que esperar. Ojala tomen medidas en el asunto. July 20, 2014
Rated 5.0 out of 5.0 by Excelente Servicio Me porporcionaron una excelente atención en el front desk. July 13, 2014
Rated 5.0 out of 5.0 excelente ubicacion recomiendo este lugar es muy limpio, ubicación muy buena, atención del personal muy amables y eficientes, lo único que note fue las camas muy chicas. July 11, 2014
Rated 1.0 out of 5.0 by Broken TV I was bullied into buying a TV. Never used the TV during my stay. The TV when turned on was broke. The manager told me everyone watches TV despite me telling him that I did not arrive back to the hotel till night. Would not let me back into the room until I bought a $385 TV, which I could have bought at Walmart for $150. The worst hotel experience I have had in 25 years of business travel. July 7, 2014
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