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Rated 3.8 out of 5 by 220 reviewers.
Rated 1.0 out of 5.0 by Hot on Reforma Nice hotel and location but at night they do not have air conditioning and the room is like a sauna. January 28, 2015
Rated 4.0 out of 5.0 by Excelente estadia La atencion del personal y dispocicion excelente, la habitacion muy bien. solo un ligero aroma semejante a tabaco aunque el area era de no fumar January 28, 2015
Rated 4.0 out of 5.0 by comoda excelente ubicación y buena calidad de las instalaciones, necesitan esforzarse en mejorar la calidad del servicio de su personal de recepción. January 27, 2015
Rated 5.0 out of 5.0 by Seguridad, amabilidad y comodidad Excelente servicio por parte de Staff del Hotel, alto nivel de seguridad, de facil acceso y con los recursos necesarios para viaje de negocios. January 23, 2015
Rated 5.0 out of 5.0 by Ubicación y Servicio en una sola palabra: Excelentes Estar en el pleno corazón de reforma de la ciudad de México, en un hotel tan versátil como Holiday Inn Express. Con una vista expectacular de la ciudad y una actitud de su personal siempre sonriente, conscientes de saludar, sonre��r y resolver cualquier situación o requerimiento es muy reconfortante. Cercanía a muchos lugares y servicios caminando. Recomiendo ampliamente esta ubicación. January 22, 2015
Rated 2.0 out of 5.0 by Lack of Communication Between Staff When I checked in I explained to the Front Desk Team member that I had two rooms. One for myself and another for a friend, and they would be paying for their room. It seems that information was not communicated to the rest of the team. My friend was given a hard time at check in, and my credit card was authorized for their stay. I once again brought this information to the attention of the front desk; however, I discovered Monday morning that my credit card had been finalized with my friend’s room charges. When I discovered this on Monday morning, I brought it up to the attention of the front desk; however, their sense of urgency escaped them. I had to stand at the front desk for 20 minutes while the young lady multi tasked and in between issued me a credit, while her colleague standing next to her was text on his mobile; extremely unprofessional and frustrating. I did not appreciate housekeeping waking me up at seven in the morning inquiring if I had laundry to send out. I understanding they are trying to anticipate guest needs; however, the time is completely wrong. January 22, 2015
Rated 1.0 out of 5.0 by Descompusieron mi camioneta Le deje mi camioneta al ballet y descargaron la batería por q dejaron las luces prendidas del interior y solo le pedimos a la gerente en turno q nos apoyará hablándole a un mecánico y su respuesta fue q no por que el hotel no se hace responsable de eso creo q fue una falta ya que la camioneta de descargo por culpa del ballet en menos de un mes nos hospedamos ahí mas de 9 días por la atención y ya nos conocen los del hotel y no les importo que fuéramos cliente y que perdieran este cliente January 20, 2015
Rated 5.0 out of 5.0 by Excelente Ubicación y habitaciones geniales. Una ubicación excelente desde donde se puede llegar al centro Histórico disfrutando de una agradable caminata. Habitaciones amplias y muy confortables. January 19, 2015
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