Rated 3.6 out of 5 by 115
Rated 5.0 out of 5.0 by DiazR Perfect location to enjoy Mexico City
The hotel is perfectly located if you're visiting Mexico City for leisure. Many shops and restaurants near the hotel. The staff is professional and caring. I stay here every time I come to Mexico City
July 23, 2014
Rated 2.0 out of 5.0 by Fred 09 Not charged properly
I recently rented 3 rooms for 5 nights. One party in one of the rooms left a day early, told the front desk he was leaving, therfore assuming I would not be charged for the vacant room but was I charged anyway. The front desk person told me he had to charge me and that the room was not vacant. The room had been vacant since 11:AM that morning. It seems the housekeeping staff would have noticed the room was vacant. In fact, I would bet they did. I have worked in the industry before and that is the way it works. As soon as a room is vacant, the front desk knows it. I'm thinking I will not go back to that IHG property even though the location is great for my trips to Mexico City twice a year.
July 22, 2014
Rated 4.0 out of 5.0 Falta de seguimiento a Solicitud
En General, la ateción y el servicio dentro del hotel fue bueno, exceptuando que solicité un cepillo de dientes, y nunca me lo hiceron llegar...
Recomiendo establecer seguimiento a solicitudes y preguntar a la salida si quedo conforme.
July 22, 2014