Rated 3.8 out of 5 by 71
Rated 4.0 out of 5.0 by toutoubb Just a so so experience
After I check-in, they gave me a room in 3rd floor, which is quite low. Usually they should provide a high-floor room to platinum guest. I requested to change and they did.
The second issue is that the room has no heating, not sure whether it is special case for my room or same for all. It makes my sleep bad because of coldness. In the morning I can see the window is full of water condensed.
Good bathroom, very spacy and clean.
Breakfast, soso quality.
Provide gym, good for HIX because usually HIX dont provide gym.
Good location, next to Reforma 222 and zona rosa.
December 11, 2013
Rated 4.0 out of 5.0 Good Choice - a few negatives
Room apparently had no heating, and no directions that I could locate on temperature control operation. Choices were cold, colder, or really cold.
Desk staff was very good. However, experienced over 15 minute delay upon check-out at 0730 on Friday. Only one staff member, and 5 - 10 minutes per person checking out. A significant line had formed.
Could use improved fitness center, or gym visit option.
December 9, 2013
Rated 3.0 out of 5.0 by jfarrera62 ROOM CLEANLINESS
OLDEST BATH TOWELS
AIR EXTRACTOR WITH FAILURE AND NOISE
December 6, 2013