Rated 3.8 out of 5 by 217
Rated 5.0 out of 5.0 by Fer705 Seguridad, amabilidad y comodidad
Excelente servicio por parte de Staff del Hotel, alto nivel de seguridad, de facil acceso y con los recursos necesarios para viaje de negocios.
January 23, 2015
Rated 5.0 out of 5.0 by One 72 Ubicación y Servicio en una sola palabra: Excelentes
Estar en el pleno corazón de reforma de la ciudad de México, en un hotel tan versátil como Holiday Inn Express. Con una vista expectacular de la ciudad y una actitud de su personal siempre sonriente, conscientes de saludar, sonreír y resolver cualquier situación o requerimiento es muy reconfortante.
Cercanía a muchos lugares y servicios caminando.
Recomiendo ampliamente esta ubicación.
January 22, 2015
Rated 2.0 out of 5.0 by DiazR Lack of Communication Between Staff
When I checked in I explained to the Front Desk Team member that I had two rooms. One for myself and another for a friend, and they would be paying for their room. It seems that information was not communicated to the rest of the team. My friend was given a hard time at check in, and my credit card was authorized for their stay. I once again brought this information to the attention of the front desk; however, I discovered Monday morning that my credit card had been finalized with my friend’s room charges. When I discovered this on Monday morning, I brought it up to the attention of the front desk; however, their sense of urgency escaped them. I had to stand at the front desk for 20 minutes while the young lady multi tasked and in between issued me a credit, while her colleague standing next to her was text on his mobile; extremely unprofessional and frustrating.
I did not appreciate housekeeping waking me up at seven in the morning inquiring if I had laundry to send out. I understanding they are trying to anticipate guest needs; however, the time is completely wrong.
January 22, 2015