Rated 3.9 out of 5 by 312
Rated 4.0 out of 5.0 by Hunternana Comfortable and good food
the staff is very helpful and went out of their way to be helpful and assist us, we were a large party and ve were well taken off
May 26, 2014
Rated 3.0 out of 5.0 by GDTMAG Some wear and tear
The hotel is showing wear and tear. The lobby is fine and the outdoor area is too. The staff is terrific. The hallways though are a bit beat up - rug is stained. The property just didn't have the fresh, new look of other Holiday Inns we have stayed at.
We did not eat there so cannot comment on the food.
May 23, 2014
Rated 5.0 out of 5.0 by Kimmy33 Great Service at Front Desk
A special Thank You to Dennis at the Front Desk. I am a platinum club member and requested a higher floor with a view. Dennis said he would try his best to see what he could offer. As we arrived early, the rooms were not ready. When we returned, he had upgraded us to the Penthouse Rooms with an oceanview room. Dennis was very pleasant and always smiling and a good first impression for vacationers to Miami. Job well done!
May 23, 2014
Rated 5.0 out of 5.0 by Momsretreat2755 Awesome Pool and View
Beautiful Location very convenient to everything.
Find the Latin Cafe down the street you will love it.
We walked there every morning. There is also a wonderful Bakery right next door to it practically and a Walgreens on the way.
May 16, 2014
Rated 1.0 out of 5.0 by Engrob Beware of rooms next to the service elevator
I stayed in room 1030 and it was right next to the service elevator. Every 5 to 10 minutes it sounds like someone is trying to break through your wall with a sledgehammer.
Only recommended if you need about 2 hours of interrupted sleep. Can't believe they would rent rooms like this at the price they list. This was supposedly an upgraded room also!
May 16, 2014
Rated 2.0 out of 5.0 by Bcov Needs upgrade!
Although the location is great this hotel is obviously catering to families and that european family getaway where being on the beach only matters. As far as business forget it none of the amenities other new IHG properties have to offer. After being upgraded to a so-so room and trying to get settled. I heard water running and went into the bathroom where water was pouring out of the ceiling into my tub. After calling the front desk and asked to be moved they insisted they send up a maintenance man first. After the 20 minutes to wait for him only to tell them that this is a major repair and I must evacuate the room. So another hour goes by before they get me another room they called even better but the bed was much softer than the room i vacated so I don't think I got much of an upgrade for the inconvenience. In the meantime I had an associate waiting for me in the lobby for a dinner reservation that I missed. This whole experience was a throw back into the 90's and didn't fell like I was in a club type hotel chain we've become accustomed too.
May 13, 2014
Rated 1.0 out of 5.0 by Rockie Mountain traveler Poor check - In
Check inn was a mess. Had to wait almost 2 hrs after scheduled time.. Staff was very unconcerned, we had a 5 year old with us who was very tired and that made sitting in the lobby worse. Room was old and very small!!!!
May 13, 2014
Rated 4.0 out of 5.0 by WorldEye1 relaxing
Nice hotel, pretty beach, clean room, free internet, decent bar, OK swimming pool. Not bad for the value.
May 12, 2014
Rated 2.0 out of 5.0 by PeterSnr Very Avaerage
Nothing like Holiday Inn in other countries. Seems Holiday Inn in USA is your everyday average hotel unlike Australia where it is up there with almost the 5 stars. Concierge hopeless, no local knowledge at all.
May 10, 2014
Rated 4.0 out of 5.0 by henry S Nice mid-beach option
Stayed at hotel for wedding and received a reasonable group discount off standard prices. Hotel has nice pool and direct beach access from pool . Rooms and restaurants were fine but nothing special . Major inconvenience was small and very congested motor entrance and high cost of parking ($29/day) . Also, no stand alone restaurants in area
May 9, 2014
Rated 5.0 out of 5.0 by Frank29 Excellent stay
Easy check in, clean room, outstanding customer service, and great food.
May 6, 2014
Rated 5.0 out of 5.0 by mozi1223 great location great hotel
The lobby is really nice, the room I had was really spacious and nice. The only thing is that the wifi didn't work at all.
May 3, 2014
Rated 5.0 out of 5.0 by marnold our new favorite hotel
so glad our regular hotel was booked we had such a great stay here we will never go anywhere else. breakfast buffet, dinner of lobster tail and steak, ocean view, walk on thew boardwalk, tiki bar, staff catering to all my needs with a smile and a nod--our waiter wesley bringing me a drink when i wasnt sure exactly what i wanted and it turned out to be my new best drink ever--a bahama mama--hugo the dining mgr=ivonne at the front desk==i wont go on any longer,,,let me just say we were very happy
April 30, 2014
Rated 3.0 out of 5.0 by OksanaS Noisy
It is impossible to have a good quality sleep in this hotel. You can hear people talking in next rooms, flushing toilets etc.
April 29, 2014
Rated 5.0 out of 5.0 by pandamanu1 Ferienaufenthalt für 2 Nächte
zentral gelegenes und ruhiges Hotel, mit angemessenem Komfort, sehr zu empfehlen
April 29, 2014
Rated 5.0 out of 5.0 by Wallander Great service
We enjoy all what the hotel have to offer. We already are recommending you hotel to our friends and family.
April 29, 2014
Rated 3.0 out of 5.0 by Marnar14 Hotel is outdated, needs facelift!
Room was small but clean, bed was comfortable. Staff was friendly. Very expensive, cost of stay should have at least included breakfast. Very disappointed with ocean view we paid extra for, no balcony and windows were small and bolted shut. Pool
area is very nice, but not enough lounge chairs.
April 28, 2014
Rated 5.0 out of 5.0 by GM_from_AL Great Stay
The hotel was great, the staff was friendly. Good food and service in the restaruant. You can tell its an older hotel, but they keep it looking good. The only complaint was that it was pricey and the knob on the shower was hard to turn on and off.
April 28, 2014
Rated 3.0 out of 5.0 by Alybaba Good location, reasonable value, friendly staff
We arrived at 3pm and were told our room would not be ready until 4pm. Finally at 4H45pm we were assigned a room in a lower category than what we reserved albeit we were also offered a lower rate. Christian at the reception desk was very apologetic, but the wait, and disappointment we felt was difficult to overcome. The pool area is somewhat rundown, but the staff at the bar, and in the lobby are energetic and friendly. The location is good, and the the rooms are functional and clean.
April 27, 2014
Rated 2.0 out of 5.0 by zuebi Privater Aufenthalt
Leider ist das Hotel in die Jahre gekommen.
Die Zimmer sind klein und verfügen über keinen Balkon, was sehr schade ist an dieser Lage.
Die Lage des Hotels ist sehr gut, doch würden wir ein Hotel in der Nähe das nächste Mal mit Balkon bevorzugen.
April 27, 2014
Rated 3.0 out of 5.0 by italiaok Normales Strandhotel
Eine Renovierung ist nötig, direkte Strandlage.
Mietwagenstation direkt gegenüber vom Hotel
April 27, 2014
Rated 5.0 out of 5.0 by NYSPRET Great stay
Had a great stay, location was good, staff very helpful, pool was very nice, hotel has been given a bit of a facelift but could use a little more. Overall very pleased.
April 25, 2014
Rated 3.0 out of 5.0 by justwant2relax Nice Pool & Great Views
Pool staff terrific. Room was average for price. Views outstanding. When booking, was told room would have balcony. It didn't. Also charged for meals that were not ours. Was difficult to resolve these charges and get credit.
April 24, 2014
Rated 4.0 out of 5.0 by dawnmazz Comfortable and accomodating resort
Although it is an older hotel, rooms were clean and comfortable though not luxurious by any means. We did have a problem with the bathroom sink and tub (did not drain properly), and requested service for the sink and just pulled the stopper out of the tub drain. The repair of the sink was performed promptly and adequately. Hotel staff was exceptional, very hospitable and friendly. Service and quality of the food at the Paradise Cafe was also exceptional. Pool was clean, and an adequate size. Proximity to the beach was great as well as to other hotels with restaurants where you could walk to eat. All in all, a very positive, enjoyable stay, and would definitely consider returning or recommending this hotel to others.
April 23, 2014
Rated 5.0 out of 5.0 by markwi Outstanding Service
Hotel was completely booked yet the staff were the best in all areas: front desk, bellmen, pool-attendant, valet, and even the restaurant staff. All took care of my family's needs ASAP and with a smile. This is probably one of the best HI hotels out there and was also very surprised by the quality of food being served for dinner and breakfast. Plus the location is very family friendly, with the beach being occupied by mostly families versus the areas of the beach that are on the south side (adult craziness). Located just a mile from the shopping district and is a short cab ride. I would definitely return to this hotel with my family. Two negatives were loud kids running in the halls at night so security could have made a better presence and you have to pay for WIFI to use the business center computers. This should be free for IHG Platinum members.
April 22, 2014
Rated 3.0 out of 5.0 by Travelman46 Platinum Members NOT recognized
We stayed at this hotel because it was one that our cruise company had available for a pre cruise stay. Though we are Platinum Elite members, we used cash instead of points to pay for the one night stay. When we stay in Aruba at the Holiday Inn Resort (and other IHG hotels worldwide), we are treated as VIPs from reception (special dedicated VIP line) to room selection (top floor with best views) to special amenities (fruit plates in room upon arrival and daily newspaper). At this hotel, we waited in line with no indication that there was any Platinum arrivals area and were not greeted as Platinum Members (until we showed our membership card). The room we received was on the 6th floor fronting on a very busy, 2 lane street (RT A1A) and was very poor in quality. Since we were only there for 1 night, we decided to just grin and bear it. As there were NO walkable restaurants in the area, we decided to eat at the hotel. The dinner menu was pretty poor in terms of selection and variety of offerings. We left that area and went to the bar where we able to order burgers and dessert which were very good as was the bar service.
Overall, this was NOT what we expect as Platinum members and will most likely select another hotel when visiting this area in the future. Not to be uppity about the Platinum thing, but we worked hard and stayed at many IHG hotels in order to achieve Platinum status and expect a return for this achievement.
April 17, 2014
Rated 5.0 out of 5.0 by mom w/teenagers Great value. Oceanside. Poolside. Courteous staff.
First time traveling with 2 teenagers. View was spectacular. Pool area lush, clean and perfect for a relaxing vacation. Even the teenagers were impressed. Great poolside bar with food; nearby hot tub. Easy walk to the beautiful beach and convenient boardwalk. Hotel staff was extremely courteous. Check-in staff very courteous. Breakfast buffet is a great value and the food is very fresh. We enjoyed eating out in town but it was great to know the hotel had a lunch and dining option. Cocktail hour is a nice touch. Bathrooms alittle small and very little water pressure but everything else more than made up for that - we were only using the room to sleep anyway!
Got great advice on how to get around town.
And when my son got a blister from a day of walking around with new shoes...the hotel staff found us bandaids to save the next day's plans for more walking!
Only suggestion we have is to heat the pool so that it can be used. It was clean and so tempting...but just too cold to go in and enjoy.
This is a great value - ocean, pool, close to everything and food options with a great staff.
April 16, 2014
Rated 2.0 out of 5.0 by SuzRic extremely overpriced accommodations
We stayed at the Holiday Inn one night before and one night after our cruise. We found the hotel to be extremely overpriced for what we received.
We had booked two rooms on the internet for the stay following the cruise, and when we arrived, they could not find the second room, and tried to put four adults into a two bed room. I had to dig through my luggage to find the reservation confirmation, and even with that it still took about 10 minutes for the front desk clerk to locate the room.
The room was not as clean as it could have been. The full length mirror had hand prints all over it, and the toilet paper roll was behind the toilet and about a foot off the ground. The location of the roll was such that when the shower was run, the oversplash soaked the roll - very odd.
April 16, 2014
Rated 5.0 out of 5.0 by chivilina81 excellent care of the staff, cleanliness, overall comfort of the facilities
excellent care of the staff, cleanliness, overall comfort of the facilities
April 14, 2014
Rated 4.0 out of 5.0 by Frank_ Used it to go see tennis….
The location of this hotel is fairly good…I used points so the "value" for me was great. Exactly what you expect from a Holiday Inn…Parking ($30 per day charge) is a bit expensive but its the same in all of south beach so...
April 12, 2014