Rated 4.7 out of 5 by 43
Rated 5.0 out of 5.0 by nancylynn112 our trip to the zoo
We found someone else's dirty socks on our floor under the ac area. Also, due to my grand daughters life threatening allergy to peanuts I asked the breakfast workers about use of nuts or peanut oil in preparation and was not really convinced that they knew the answer. Otherwise our stay was comfortable. Also pool closed by 930….that seems early …...
October 23, 2013
Rated 5.0 out of 5.0 by Go1950 A warm greeting and a cookie - PERFECT introduction
to the convenient location, lovely public rooms, well equipped business center, and excellent parking. Breakfast was a welcomed surprise, not noisy, not crowded with many choices.
Am looking forward to a return visit and I definitely recommend this property.
October 22, 2013
Rated 5.0 out of 5.0 by noid001 Nice hotel, polite staff, and great value!
Rooms are clean and comfortable with breakfast included, not far from restaurants and eateries. What more could you want at this price? We will be back.
October 22, 2013
Rated 4.0 out of 5.0 by Herbal Miami sleep
Our whole experience in this hotel was good, we have only one complain and it is the noise of the water pipes, and toilet use: in the silent of the night we heard the use of the bathrooms in others rooms. ...it didn't stop us for a relaxing sleep time but was somehow disturbing. otherwise we have a good time and the staff was excellent.
October 20, 2013
Rated 5.0 out of 5.0 by mphins30 Great Service
I stay at this property once a month for work. The staff is always friendly and the rooms are always clean and comfortable. Yani always checks me in and is very courteous and professional she is a great asset to the company.
October 17, 2013
Rated 5.0 out of 5.0 by Francis69 Roomy and very comfortable bed
I really enjoyed my stay even when I had other options to go and stay at a house, I chose my Holiday Inn Express Kendall.
The only thing that needs to be improved is the services of the Porter. I had to push my trolley baggage with on the site skills. International best practice has it that the Porter when called upon to the room, he does not just dump the trolley but will help you load the Buggage and push it for you upto the Reception.
October 14, 2013
Rated 4.0 out of 5.0 by Jackson32812 Comfortable room
I work in Miami sometimes and picked this location based of close proximity to my meetings.
The rooms were clean and the extra fridge and sink area was a nice touch. Large tub and well lit. I do like that the desk area has extra outlets as I usually travel with an extra laptop. Safe area and the parking lot was well lit. Restaurants close by also.
October 13, 2013
Rated 4.0 out of 5.0 by Nanny143 Excellent place
99.99% of the staff have beautiful customer services!! Everyone was super nice, very helpeful, very polite well except for a young lady that work in the front desk,very skinny with black hair, light skin at certain time sha had a attitude that was not nice. But every has their bad days. Beside that everything else was great!!'
September 21, 2013
Rated 5.0 out of 5.0 by Honey571 Comfortable and clean.
I arrived late at night at FLL and had to be up early the next morning. I was tired but wanted to stay near my appointment in Miami. I drove by two other hotels in the area and was not impressed with the exterior or their online service. This Kendall Hotel and the Holiday Inn website made my choice easy and exceeded my expectations. Thanks again!
September 11, 2013
Rated 5.0 out of 5.0 by Mark9Sept High-end service at affordable rates
I hate a great stay at the Holiday Inn Express - Kendall. I stayed there recently on a business trip and thought that the facilities were like-new, the continental breakfast offered many choices, and the staff were great. It is in an unusual location near the Tamiami Airport but that was perfect for me and it is only a couple miles from the Florida Turnpike so I could get anywhere I needed in relatively short time.
September 10, 2013
Rated 5.0 out of 5.0 by Andyb21 Excellent value
Very clean and comfortable, staff was very welcoming! And the kids enjoyed the pool!!
September 5, 2013
Rated 5.0 out of 5.0 by ADVREF Fantastic Hotel and Staff!
On behalf of my company I want to thank everyone at the Kendall Holiday Inn for everything they did for our employees. We were working on a special project in the area and for almost the entire summer our employees were in and out of the hotel. The staff was extremely helpful and accomodating at all times. They were friendly and respectful to everyone and helped me work through any issues when they came up. The location was central to everywhere we needed to be and the hotel was in great condition. Due to availability I had to move our men to another hotel for a few days and ALL of them called me asking if they could be moved back to the Holiday Inn Kendall.
They enjoyed the breakfast, the rooms were clean and we would definitely stay at this hotel again if we are in the area! Thank you!
August 27, 2013
Rated 5.0 out of 5.0 Clean and comfortable
We have stayed at this property several times and we will keep coming back, the staff is extremely courteous and very accommodating , the rooms are very comfortable and spacious.
Everything is clean. The breakfast is wonderful and the breakfast room is homey and clean.
August 16, 2013
Rated 5.0 out of 5.0 by Holidazzle Very Comfortable
We enjoyed our stay at this Holiday Inn. We were in the area to visit friends and location was excellent. Hotel and room were very comfortable and fresh and clean. Staff was very welcoming with a fast check in. Our room location was changed for our convience since I travel with a service dog. The breakfast was very tasty with good variety with dining area being very clean and welcoming. Recomend this hotel.
August 8, 2013
Rated 5.0 out of 5.0 by dmbphoenix perfect spot
near less congested and nice Tamiami trail, also near the railroad museum and zoo.
July 17, 2013
Rated 4.0 out of 5.0 by MAKD2013 Nice Stay, convenient area
Stayed here for business travel, so we did not spend much time in the hotel. The continental breakfast was good and nice that they altered the egg offering to something other than hard boiled. The pool area was nice but the pool was dirty/discolored in the corners of the deep end and the gate to get in...impossible! The fitness center was also nice, but the Nordic Track was very squeaky and seemed to need some maintenance.
The front desk staff were always very pleasant and helpful- kudos! I don't usually allow for daily housekeeping when I stay such a short time, I found it annoying that they front desk called everyday to make sure I knew that my do not disturb sign was in the door.
We were able to find several nice offerings for dining, would recommend Bone Fish Grill for anyone staying in the area! And Mama Mia's for pizza, but the pizza's are huge so order with an appetite or order small!
April 22, 2013
Rated 5.0 out of 5.0 Wrong Holiday Inn Express
We had reservations at another Holiday Inn Express nearby. We showed up here by accident very late in the evening. The front desk attendent was able to contact the other hotel and change our reservations. No fees and same rate! He even upgraded us to a suiite! Hard to find that kind of service anymore at priority club properties. Will stay here agian. Great service, rooms, and property.
April 9, 2013
Rated 4.0 out of 5.0 by bill11 overal stay
Hotel staff was curious and helpful room was clean would recommend this hotel however only problem was Wi-Fi was down for a full day Holiday inn
Needs to address this problem if you have to have Wi-Fi for your stay think twice I would of thought the price per night would been adjusted for the time the Wi-Fi was down
March 30, 2013
Rated 5.0 out of 5.0 by smith40 Excdellent facilities
Great value. I enjoyed my stay and look forward to staying here when i visit the area again.
March 15, 2013
Rated 5.0 out of 5.0 by Halexmommy Cant wait to come back!!
This was our first trip to Florida, and the service at this hotel was the best we encountered anywhere. The hotel was clean and inviting. The pool was warm and clean. The breakfast was well rounded and available before the noted hours, which was nice as we had to leave very early to catch our flight. Special thanks must be noted for Everett - his advice on a good sushi place was right on the mark!! He went out of his way to help us find interesting places to see while were in town as well. In fact, all staff we encountered were so helpful when asked for ideas. We will definitely be staying at this location when we come back to Miami - which we hope will be very soon!!
March 3, 2013
Rated 5.0 out of 5.0 by KatMc Fantastic service
I stay somewhat frequently and while I have closer options to my destination I choose this HEI because of the service. I've often been greeted by name and always received a warm hello. It's the little things that aren't so little that this location excels at.
February 27, 2013
Rated 5.0 out of 5.0 by jlarreac Excelent job
I try to stay there everytime I go to Miami. Very clean, very organized, very good staff.
February 27, 2013
Rated 5.0 out of 5.0 by Lonestar8 Very nice hotel and staff
I was particularly impressed with the front desk staff at this hotel. Just great customer service; they also made a courtesy call to the room after check-in, just to make sure everything was OK (I wasn't there but got the message upon returning). Just a nice touch. Kinda like sending thank you notes; hardly anyone does them anymore these days but the ones that do really stand out.
Anyway, this was a nice, well-maintained property. There were plenty of food choices, although I rated only a "4" as I'd like to see a few more healthy options (for example, more fruit, maybe some plain non-fat yogurt and/or some cheese, etc). I stress that there was nothing "wrong" with the breakfast, it was typical for Holiday Inn Express with the hot breakfast options and a variety of breads, etc. But there was not much in the way of fruit. This is more of a personal quibble though. I would absolutely stay here again. Just a very nice property and again the staff was exceptional.
February 27, 2013
Rated 5.0 out of 5.0 by hoosier56 nice rooms and breakfast
The hotel was built about five years ago and we stayed two nights. The room looked very nice and was very comfortable. The breakfast area was one of the best. I would like to stay here again.
February 24, 2013
Rated 5.0 out of 5.0 by Bear57 excellent
Very clean, excellent landscape--great job. Keep up good job
February 20, 2013
Rated 5.0 out of 5.0 by Firstbird05 Quiet in the middle of it all
This property was a surprise as it was in the middle of so much yet quiet and relaxing. Excellent facilities. Clean spacious room Check-in was a little slow and they could have used a second person during the busy time but courtesy and helpfulness was certainly evident. We were picking up passengers at the Miami Cruise Terminal the next day and it was convenient enough (about a 30 minute drive) and yet in a place we felt safe. The only issue that could use attention (and this could easily be solved with a note on the website) is the fact that GPS does not know Kendall. You need to enter Miami as the city address. I was told this at the desk when I registered and thought then how easy to "fix" the website. I would not hesitate to use this property again when doing anything in the area of SE Florida.
February 10, 2013
Rated 3.0 out of 5.0 by ryand Business Room
All three computers had extremely slow Internet response on the night of arrival, but the staff was able to correct the problem during the night. Unfortunately, the toner in the printer was depleted, so I couldn't print an airline boarding pass.
The hotel room had a door to a neighboring room, and it was very easy to hear my neighbors talk for hours. I should have changed rooms.....
January 21, 2013
Rated 5.0 out of 5.0 by Guayaquil89 Great beds, complete breakfast
I had to stay here, since the hotels in the downtown area were sold out because of the college football championship. However, I had a comfortable stay and the highway made it accessible to most of Miami's venues.
January 14, 2013
Rated 4.0 out of 5.0 by corps22 Be Sure To Use Room Door Latch
I was very dissapointed that one of the morning cleaning staff decided to "attempt" entering my room while I was in the bathroom WITHOUT every knocking or announcing herself before trying to enter my room. Had I not had the door latch engaged she and I would have had a less than enjoyable encounter. In fact, even after she tried to get in with the latch on, she was still trying to force the door open! I had to yell through the closed door to stop trying to open my door. It's a nice hotel, but one idiot with no obvious training can ruin a visit. Oh, when I checked in, the front desk gave me two room keys that still had not been activated. Nice place, lousey help!
January 4, 2013
Rated 5.0 out of 5.0 by Mad4Dali Best Holiday Inn Express in the Chain
This property is hands down the BEST Holiday Inn Express in the entire chain. We have come to this property several years in a row, every December and the hotel just keeps getting better and better. When in south Florida we would NEVER stay anywhere else. Every surface, public space and room are so clean they gleam. The property is well laid out and perfectly situated not “too close” to Miami and an easy jumping off spot for the Keys. We stay in hotels frequently on business, and this is one of the few hotels in the world we look forward to checking into. The staff is perfectly trained and welcoming. Very genuine. Every year the property out does the year before with beautiful Christmas decorations. Every public room and office are wonderfully decorated. We have had more than one “Christmas card” photo taken in the gorgeous lobby. When we stay at this hotel it is so comfortable and well appointed it, it is a pleasure to return. After a hard day of being a “tourist” we feel like we have come “home”, and are able to fully relax. Every detail and need are thought of. This is one property that “gets it right” when catering to their Priority members.
December 21, 2012