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Rated 4.7 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 Wrong Holiday Inn Express We had reservations at another Holiday Inn Express nearby. We showed up here by accident very late in the evening. The front desk attendent was able to contact the other hotel and change our reservations. No fees and same rate! He even upgraded us to a suiite! Hard to find that kind of service anymore at priority club properties. Will stay here agian. Great service, rooms, and property. April 9, 2013
Rated 4.0 out of 5.0 by overal stay Hotel staff was curious and helpful room was clean would recommend this hotel however only problem was Wi-Fi was down for a full day Holiday inn Needs to address this problem if you have to have Wi-Fi for your stay think twice I would of thought the price per night would been adjusted for the time the Wi-Fi was down March 30, 2013
Rated 5.0 out of 5.0 by Excdellent facilities Great value. I enjoyed my stay and look forward to staying here when i visit the area again. March 15, 2013
Rated 5.0 out of 5.0 by Cant wait to come back!! This was our first trip to Florida, and the service at this hotel was the best we encountered anywhere. The hotel was clean and inviting. The pool was warm and clean. The breakfast was well rounded and available before the noted hours, which was nice as we had to leave very early to catch our flight. Special thanks must be noted for Everett - his advice on a good sushi place was right on the mark!! He went out of his way to help us find interesting places to see while were in town as well. In fact, all staff we encountered were so helpful when asked for ideas. We will definitely be staying at this location when we come back to Miami - which we hope will be very soon!! March 3, 2013
Rated 5.0 out of 5.0 by Fantastic service I stay somewhat frequently and while I have closer options to my destination I choose this HEI because of the service. I've often been greeted by name and always received a warm hello. It's the little things that aren't so little that this location excels at. February 27, 2013
Rated 5.0 out of 5.0 by Excelent job I try to stay there everytime I go to Miami. Very clean, very organized, very good staff. February 27, 2013
Rated 5.0 out of 5.0 by Very nice hotel and staff I was particularly impressed with the front desk staff at this hotel. Just great customer service; they also made a courtesy call to the room after check-in, just to make sure everything was OK (I wasn't there but got the message upon returning). Just a nice touch. Kinda like sending thank you notes; hardly anyone does them anymore these days but the ones that do really stand out. Anyway, this was a nice, well-maintained property. There were plenty of food choices, although I rated only a "4" as I'd like to see a few more healthy options (for example, more fruit, maybe some plain non-fat yogurt and/or some cheese, etc). I stress that there was nothing "wrong" with the breakfast, it was typical for Holiday Inn Express with the hot breakfast options and a variety of breads, etc. But there was not much in the way of fruit. This is more of a personal quibble though. I would absolutely stay here again. Just a very nice property and again the staff was exceptional. February 27, 2013
Rated 5.0 out of 5.0 by nice rooms and breakfast The hotel was built about five years ago and we stayed two nights. The room looked very nice and was very comfortable. The breakfast area was one of the best. I would like to stay here again. February 24, 2013
Rated 5.0 out of 5.0 by excellent Very clean, excellent landscape--great job. Keep up good job February 20, 2013
Rated 5.0 out of 5.0 by Quiet in the middle of it all This property was a surprise as it was in the middle of so much yet quiet and relaxing. Excellent facilities. Clean spacious room Check-in was a little slow and they could have used a second person during the busy time but courtesy and helpfulness was certainly evident. We were picking up passengers at the Miami Cruise Terminal the next day and it was convenient enough (about a 30 minute drive) and yet in a place we felt safe. The only issue that could use attention (and this could easily be solved with a note on the website) is the fact that GPS does not know Kendall. You need to enter Miami as the city address. I was told this at the desk when I registered and thought then how easy to "fix" the website. I would not hesitate to use this property again when doing anything in the area of SE Florida. February 10, 2013
Rated 3.0 out of 5.0 by Business Room All three computers had extremely slow Internet response on the night of arrival, but the staff was able to correct the problem during the night. Unfortunately, the toner in the printer was depleted, so I couldn't print an airline boarding pass. The hotel room had a door to a neighboring room, and it was very easy to hear my neighbors talk for hours. I should have changed rooms..... January 21, 2013
Rated 5.0 out of 5.0 by Great beds, complete breakfast I had to stay here, since the hotels in the downtown area were sold out because of the college football championship. However, I had a comfortable stay and the highway made it accessible to most of Miami's venues. January 14, 2013
Rated 4.0 out of 5.0 by Be Sure To Use Room Door Latch I was very dissapointed that one of the morning cleaning staff decided to "attempt" entering my room while I was in the bathroom WITHOUT every knocking or announcing herself before trying to enter my room. Had I not had the door latch engaged she and I would have had a less than enjoyable encounter. In fact, even after she tried to get in with the latch on, she was still trying to force the door open! I had to yell through the closed door to stop trying to open my door. It's a nice hotel, but one idiot with no obvious training can ruin a visit. Oh, when I checked in, the front desk gave me two room keys that still had not been activated. Nice place, lousey help! January 4, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express in the Chain This property is hands down the BEST Holiday Inn Express in the entire chain. We have come to this property several years in a row, every December and the hotel just keeps getting better and better. When in south Florida we would NEVER stay anywhere else. Every surface, public space and room are so clean they gleam. The property is well laid out and perfectly situated not “too close” to Miami and an easy jumping off spot for the Keys. We stay in hotels frequently on business, and this is one of the few hotels in the world we look forward to checking into. The staff is perfectly trained and welcoming. Very genuine. Every year the property out does the year before with beautiful Christmas decorations. Every public room and office are wonderfully decorated. We have had more than one “Christmas card” photo taken in the gorgeous lobby. When we stay at this hotel it is so comfortable and well appointed it, it is a pleasure to return. After a hard day of being a “tourist” we feel like we have come “home”, and are able to fully relax. Every detail and need are thought of. This is one property that “gets it right” when catering to their Priority members. December 21, 2012
Rated 5.0 out of 5.0 by visita a hotel de kendall Excelentes instalaciones con un personal extremadamente cordiales December 7, 2012
Rated 4.0 out of 5.0 by Great stay Overall, great hotel. Fitness center needs updating, the weights are lacking and there isn't enough room to do a crunch. November 12, 2012
Rated 4.0 out of 5.0 by Comfortable, good service, nice pool area My wife and I stayed at this Holiday Inn Express for a night before heading out to the keys. We found it to be a better value than the hotels next to the airport and it's south of the airport so it was a good location to spend the night before heading out to the keys. The facility was clean and comfortable and the pool area was a great place to enjoy breakfast and coffee in the Florida sunshine. Guests included both leisure and business travelers. If you like Holiday Inn Express business type hotels you won't be disappointed with this location. October 29, 2012
Rated 5.0 out of 5.0 by Super Clean Awesome place super clean close to the airport :) :) October 13, 2012
Rated 5.0 out of 5.0 by Welcoming and Inviting Staff I was greeted upon entering, and provided a nice welcome bag of snacks. Then, later on in the evening had some tasty cookies and hot cocoa. The bed was comfortable,and the internet was accesssible in the room. October 9, 2012
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