Rated 3.9 out of 5 by 35
Rated 3.0 out of 5.0 by PRGuy Room 512 Matress - Worst Ever
Had room 512. The matress was terrible. It was too soft and the side of the matress nearest the window had an extremely uncomfortable hump which resulted in a horrible sleep. It was too late to do anything about it but did report it to the front desk the following morning. Spoke to the manager who was very apologetic and gave an appreciated 50% discount on the room. Manager said he was not aware of the problem and would check it out. However, another customer complained about the exact same problem in room 512 on the website one month earlier. Manager claimed that the customer did not complain to the front desk. I believe him. But, that means management is not monitoring the website, a bad move. If they are monitoring the website, they are not taking action. I plan on following up with the manager.
January 2, 2014
Rated 5.0 out of 5.0 by goocoo very good
nice place to stay . not far from the high way. we love it
January 1, 2014
Rated 5.0 out of 5.0 by AAPA Very nice and comfortable.
The suites need re-doing as they look a bit tired and old. The staff should speak English and greet guest in Spanish.
December 30, 2013
Rated 1.0 out of 5.0 by LynJGT Awful Stay
Read all reviews, Im sorry but my experience at this hotel was awful. This holiday inn express location was not good. Before I selected this hotel I had other hotel on hold, and I cancel it for this, always go with your first instinct. I never write a comment on bad experience. but I need to let the people know before selecting this hotel, I never knew when you call for more towels or you need a blanket they tell you as a guest come get at the front desk. I was not happy at all. They don't have enough staffs, the suite is not a suite its a regular room. the room I was in the carpet smells. I came to enjoy my friend birthday weekend. We made the best of it , the only thing I can say is the location was ok everything is on the main road. but very very busy street.
I would not come back to this particular hotel.
December 27, 2013
Rated 2.0 out of 5.0 by PRmercado Poor service and no TV
First I got a handicap room which I did not ask for, the one man staff at the front desk did not advise me or asked me if I wanted that room. When you shower that night the bathroom became a lake so the entire night the floor was wet. The TV did not work when I tried too call several times the front desk no one answered. They only had one person in the front desk. So I was forced to go down stairs and when the front desk guy showed up he was coming out of the elevator. I told him the TV. Problem he apparently knew about and told me that he had no other room. The TV remote battery cover was missing so batteries would fallout if not careful. With the bathroom floor wet the entire night it was not very pleasant. They did discount my room rate but it was still not very pleasant with all the wet floors. No one answers the phone at the front desk because no one is there.
December 6, 2013
Rated 4.0 out of 5.0 by Nurse75 Mattress condition
We stayed in room #512 and the mattress was lumpy and had ridges and holes in the sleep surface.
This was uncomfortable and affected our quality of sleep.
December 1, 2013
Rated 5.0 out of 5.0 by Hix14 Great Staff
Enjoyed staying at this property. Great staff of folks working there!!
November 24, 2013
Rated 5.0 out of 5.0 by tkiamo service
The service was excellent, the staff when further than the usual to get me a room.
November 7, 2013