Rated 3.9 out of 5 by 31
Rated 2.0 out of 5.0 by PRmercado Poor service and no TV
First I got a handicap room which I did not ask for, the one man staff at the front desk did not advise me or asked me if I wanted that room. When you shower that night the bathroom became a lake so the entire night the floor was wet. The TV did not work when I tried too call several times the front desk no one answered. They only had one person in the front desk. So I was forced to go down stairs and when the front desk guy showed up he was coming out of the elevator. I told him the TV. Problem he apparently knew about and told me that he had no other room. The TV remote battery cover was missing so batteries would fallout if not careful. With the bathroom floor wet the entire night it was not very pleasant. They did discount my room rate but it was still not very pleasant with all the wet floors. No one answers the phone at the front desk because no one is there.
December 6, 2013
Rated 4.0 out of 5.0 by Nurse75 Mattress condition
We stayed in room #512 and the mattress was lumpy and had ridges and holes in the sleep surface.
This was uncomfortable and affected our quality of sleep.
December 1, 2013
Rated 5.0 out of 5.0 by Hix14 Great Staff
Enjoyed staying at this property. Great staff of folks working there!!
November 24, 2013
Rated 5.0 out of 5.0 by tkiamo service
The service was excellent, the staff when further than the usual to get me a room.
November 7, 2013
Rated 4.0 out of 5.0 by abcR123 Poor Dining Experience
As a veteran of Holiday Inn stays, this site was clean, hospitable and comfortable except the breakfast set-up;
cramped, bulky chairs, lack of condiments (no hot sauce in Miami ??!!)
October 4, 2013
Rated 4.0 out of 5.0 by Doug66 The bed was comfortable and I like having many pillows.
Staff was friendly. TV remote needed new batteries and it was none in minuets. Great breakfast, although, the opening time was to be 6:00am, coffee was never there at 6:00 and other guest were waiting for the coffee. It did come out along with other items at 6:30 or so. Made people go back up to their room and come down later to check, an inconvenience if you had to be somewhere and leave at 6:30.
September 30, 2013
Rated 5.0 out of 5.0 by iverdezoto Confortable Stay
As soon as we arrived we felt it was a good place to stay. The room was very clean, spacious, and excellent to relax. I recommend this place.
September 30, 2013
Rated 5.0 out of 5.0 by Gerotha Best Stay Ever!
This is one of the best stays, I've had in a long time.I've been traveling for the past year and never once was i this satisfied. From the time i checked in, the staff was very friendly and helpful. Customer Service with a smile is a big plus for me as well as my family.The room was very clean and nicely decorated. My family and i travel alot, but never once had i heard from my kids. Mom you out done yourself this time. This is so nice.Breakfast in the morning was very nice.Usually we would not eat at the hotel, but go out.But instead we dressed and went down stairs and had breakfast. It was great and very well prepared. And it kept me from going out to buy breakfast..My family and I look forward to our next stay, and we really appreciate your hospitality.
September 25, 2013