Rated 3.8 out of 5 by 40
Rated 1.0 out of 5.0 by ricardoworm Disappointing experience
I booked this hotel as I was attending an exhibition at the Convention Center. This was on the recommended list and also stated it had complimentary shuttles to the Convention Center. Upon check-in I presented my IHG rewards credit card, however was not asked if I was a rewards member. The complimentary shuttle service was only 3 times per day so this didnt work to my schedule. As I approached my room, there was a notice on the door advising 'Wet Paint'. I entered the room with caution and attempted to call reception using the direct dial button on the phone. This button didnt work so I had to dial through the operator. I was advised that the paint was dry and the room could be used. The cleanliness of the room was not as I expected because there were 2 big cobwebs by the window and I also found a long hair on one of the pillows. I left the hotel early morning to catch a flight and the receptionsist was watching theTV and the other staff set up breakfast so I was not even acknoweldged or asked about my stay. In my opinion this hotel was lacking in certain areas.
November 25, 2013
Rated 4.0 out of 5.0 by kristapb99 Hotel is fine, front desk not so much
Our room was perfectly adequate. It was fairly clean, and comfortable. HOWEVER, getting the shuttle was a very frustrating experience. I called once we had our bags, and a young woman with a very quiet voice who kind of mumbled answered. After several rounds of What? Could you repeat that?, we finally understood that she was telling us to go to the American departure area. We had just arrived on Delta. Long walk! But she insisted we had to go there. So we did. When the shuttle driver arrived, she said she certainly could have picked us up at Delta. Aggravating. Then, when we checked in, we still couldn't understand her, even in person. It wasn't really an accent, she just mumbled. Breakfast was fine. The shuttle arranged by the hotel for the Port of Miami was a half hour late, and the people at the front desk weren't interested and had to be asked to call the shuttle company to get a status. This was a nice enough hotel, but the entire experience was negatively impacted by the front desk personnel. (The woman driving the shuttle was actually quite nice.)
November 22, 2013
Rated 3.0 out of 5.0 by Cojimero Great service
Nice treat to have a place to leave your car while flying out of MIA and were picked up within 30 minutes of flying in from an international flight. Staff were pleasant and accommodating.
November 19, 2013
Rated 2.0 out of 5.0 by OsitoMal Never again
Although hotel was not full, a gold elite member was checked into a hot room (ac not working) next to hotel laundry room. I had to move. Surely in Miami someone complained about that room before. Pool was not maintained (a foot low with no filtration) but I was assured it was open. Staff wondered around aimlessly even
with above issues waiting to go home. Feld disrespected. The
housekeeping staff could not provide proper bottles of shampoo,
conditioner, and lotion due to language issues. My room had three bottles of conditioner set out. I am happy for the other people who claim they were treated with respect but I was not and can not reccomend this property.
November 15, 2013
Rated 4.0 out of 5.0 by mrbr84 bad breakfast
Very bad breakfast,good room , good location , bad breakfast
November 4, 2013
Rated 4.0 out of 5.0 by lattips Good experience
Hotel met all my IHG expectations in room quality, amentities, breakfast , sleep quality and most staff service.
I was not greeted as a gold card IHG customer and actually was asked what my name was? The room was not what I had reserved and I had to exchange which did not please the reception staff ( a queen rather than a king size bed). Getting directions and the use of the shuttle to the airport was excellent.
The location is in a commercial area and not conducive to walking about.
October 26, 2013
Rated 5.0 out of 5.0 by Fleet 2nd visit
Went to this hotel based on reviews on various website. These have been found to be totally accurate. The staff are excellent and could not do anything else to have improved my stay. They were extremely pleasant and always smiling. The accommodation was also excellent, so much so that I have stayed there twice. My one note of concern was over the parking area if you arrive back late at night. It is quite safe, but there isn't enough space for all the vehicles.
That being said, it would not prevent me from staying there or wholehearted recommending it to others.
The staff are what makes the difference! Thank you
October 14, 2013
Rated 5.0 out of 5.0 by aroe02 Nice place to stay
We spent the night at this HI Express because my husband was taking his CWI exam across the street at the American Welding Society's HQ the next day. When we arrived around 8 p.m.,we were greeted by friendly front desk workers. The check in process was quick and easy and we were provided the WiFi password along with the room keys.
There's a Tony Roma's around the corner and we love that place.
The room was clean and comfortable. I made my reservation online, and I requested extra towels but we had to ask for them again. (The worst part of the stay lol.# I like clean, white linens on beds and the blue throw blanket at the foot of the bed was so comfortable I wish I would have asked to buy one before we left.
The breakfast bar was the usual: coffee, cereal, milk, bagels, juices, and sausage & eggs. The eggs were gone when I went downstairs to get a bite but the woman #owner?# went back to get a refill while I was switching the juice into coffee cups #her suggestion - more juice plus lids!) I had to get back to the room before she got back with the eggs, though. Before getting the eggs, though, she was sure to give me a tray to help carry everything back to my room.
Very nice staff. It's Miami, though, and the one woman who was mopping floors only spoke Spanish. She tried telling my son to slow down on our way to the pool, but neither of us understood her.
Our son wanted to swim in the pool while my husband was at taking his test. The pool area wasn't bad, but the pool itself could have used a vacuuming.
It was my first time in Miami and we plan to go back when we can spend more time.
September 25, 2013