Rated 4.8 out of 5 by 391
Rated 5.0 out of 5.0 by Verified Reviewer very friendly staff and clean rooms
The hotel staff is very friendly and the rooms are clean. Nice breakfast in the mornings. Flavored creamers are a plus for the coffee. Only reason I rated lower on the sleep quality is that I wish the beds were QUEEN size instead of double as my husband and I are tall people and sleep better in queen sized mattresses. The pillows are my favorite however. The hotel staff are a big reason why I gave this Holiday Inn a 5 star rating...small town friendly!
May 25, 2016
Rated 5.0 out of 5.0 by orgelschnoeffer Excellant place to stay in a great locale.
Only things that would make this place more desirable for us would be exterior doors and HD TV. You have the nice HDTVs, but no HD pictures that I could find.
May 19, 2016
Rated 5.0 out of 5.0 by Wingnutredhead Great friendly staff
Clean, comfortable rooms and hotel. Friendly staff from front desk to cleaning personnel.Not one single unfriendly person in the entire place !!!! Would return anytime I'm anywhere in the vicinity, highly recommend !!! Safe, quiet comfortable!
May 18, 2016
Rated 5.0 out of 5.0 by Low Low 61 Value, Value, Value
The complete package at Holiday Inn Express is Fantastic.
May 12, 2016
Rated 5.0 out of 5.0 by garry23 Excellent facility with wonderful staff
In addition to the clean and well-maintained facility, what impressed us the most was the staff. The were friendly, courteous, and they took initiative to ensure that our needs were met.
May 11, 2016
Rated 5.0 out of 5.0 by dgn1956 great hotel
Returning guests and this hotel is our "go to" choice when in the area. Staff is always friendly, in room coffee is excellent.
May 11, 2016
Rated 4.0 out of 5.0 by Mrs.M.H. Good place to stay
Room was clean, bed comfortable, bathroom adequate, and breakfast was better than just carbs. For the price point, it was what we expected and we'd stay again.
May 9, 2016
Rated 5.0 out of 5.0 by AnnC819 Refuge from sick relatives!
I had brought my Mom to Cumberland Gap to visit relatives and they all got sick! When I came to get her I reserved a room instead of staying the night at my Aunt and Uncles home because I didn't really want to get the bug they had been sharing! This was one of the best Holiday Inn Express hotels I have ever stayed in! I would definitely stay here again. Our room was next to the fitness center, so I thought there would be noise, but it was completely quiet! The front desk staff was very friendly and helpful. I'm sorry my family got sick, but I'm glad I got to stay here!
May 8, 2016