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Rated 4.0 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Great hotel, great staff The staff was very friendly, room was clean, price was right. August 18, 2014
Rated 3.0 out of 5.0 by Smoking areas Too much going on at your entrance. Smoking and groups of guest hanging around with coolers and brown bags, drinking in the parking lot , at the front entrance, and around the side entrance. I was on the 3rd floor over the front entrance and could hear music and noise from the people until after midnight both nights. Side entrance there were groups grilling both nights. There are AC units on that end of the hall over that area which pull in grill smoke and cigarette smoke into the halls on all levels. August 11, 2014
Rated 4.0 out of 5.0 by Excellant place for the night. This is the first HIE I have stayed at. The front staff were top notch, and very friendly. The bed was comfortable and sanitary. The room was clean except for some dust along the carpet edges and on the arm chairs. (No one knows what a vaccum crevice tool is anymore as all hotels I have stayed at have been like this.) This room was still the cleanest of all hotels I visited within the last month. Pros: Slightly lower price than other chains, but higher priced than the economy chains. Very clean and comfortable beds. Convient to fast food and resturants. Good breakfast included. Good freeway access. Cons: Noisy AC unit when compressor was running so ran it in fan mode only. I'm a light sleeper - this may not bother some. Noise from room above - suggest top floor for light sleepers. Signage for motel not well marked on main street. Overall a good stay and value for the money when on a business trip. August 7, 2014
Rated 5.0 out of 5.0 by Great staff The lady who checked us in was super. I think her name was Vicki; it was late afternoon, early evening. She was so helpful with information we asked for. I think she went above and beyond to assist us. We would certainly stay there again. August 7, 2014
Rated 3.0 out of 5.0 by Sadly, not impressed... We found the staff here to be either great or severely lacking depending on the hour. On multiple occasions, they were sitting right outside the main door to the hotel smoking and drinking. One night, one female staff member yelled to a non-staff member that he needed to take her out for a drink. Not exactly what I wanted to explain to my 9yr old when we reached our room. The housekeeping needs some attention as well. We carried food from the buffet up to our room, the trays and food were left in our room by housekeeping. I took them back downstairs and disposed of them. This happened on a couple of occasions. If I called down with a specific concern or need, the staff were very helpful. It's the other times that need attention. August 7, 2014
Rated 4.0 out of 5.0 by The Best Sleep I've Had in Ages! One of the main reasons I always stay at a HIE is the bedding, I don't know what brand they use, but it is the absolute most restful sleep that I've had in years! Add the hot and cold breakfast options with really attentive customer care representatives, it made for a terrific stay! July 31, 2014
Rated 5.0 out of 5.0 by WONDERFUL The entire staff was wonderful and friendly. It was like having a family away from home. You couldn't ask for any nicer group of people. I would highly recommend this property to anyone traveling through the Middletown Ohio area. This was my second stay and I will continue to stay with them anytime I am in the area. Great Job Everyone!!!!!!!! July 27, 2014
Rated 5.0 out of 5.0 by Enjoyed Pool,breakfast very good it is great that the pool stays open till 12am (last hr is for adults only!) very warm water and relaxing. Tv movies and channel selection great for us, we slept in really comfy beds. Room was cool and had refrig and microwave! Very nice staff and enjoyed eating the sausage gravy biscuits and there were walnuts for the oatmeal. Thank you for the quiet relaxation July 26, 2014
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