Rated 4.1 out of 5 by 54
Rated 5.0 out of 5.0 by ladydi62 Comfortable stop over
On our travels to Michigan we stopped at this facility and found it to be comfortable, friendly and accommodating. We were not greeted as platinum members and there was no special treat we usually get at other facilities like a bottle of water, snack or chocolate, but the desk clerk was very friendly. Would recommend this facility to others.
December 3, 2013
Rated 3.0 out of 5.0 by PWWW Friendly checkin...but???
Priority member....and our 12th visit to this particular
Holiday express...you might think I would warrent at
least a bottle of water.......nada..nothing...zip...zero.
Not even a mention of the game standing next to me.
She did not even know if room was facing front or back.
I was just handed checkin sheet..asked to sign and hand
over credit card. But got a smile and a thanks. 3 min. tops.
November 24, 2013
Rated 5.0 out of 5.0 by Ontheroadagain74 Great Hotel
Had a great stay, room was clean and comfortable. Front desk, breakfast woman, and the woman cleaning my room were all amazingly friendly!
November 22, 2013
Rated 4.0 out of 5.0 by brisketking Good value and a good breakfast!
The bed was great, the price was right and the breakfast just beat the other chains that I usually stay at.
November 12, 2013
Rated 5.0 out of 5.0 by WorknTravel101 Friendly and Convenient
I was greeted warmly on my arrival. The room was very comfy as had all the usual amenities. Had I the time, the pool was indoors and there was a rec room to stay fit. Gladly recommend to all around Middletown.
November 4, 2013
Rated 5.0 out of 5.0 by Charity5 Good service and great Location.
I stayed here for work and the hotel is in a great location and within walking distance to restaurants.
November 4, 2013
Rated 4.0 out of 5.0 by JimM55 Comfortable
Normally stay at the Holiday Inn couple exits down. I was surprised when I had to stay here. It is a good second choice.
October 27, 2013
Rated 3.0 out of 5.0 by Whatevz Little run-down; unprofessional staff
I've stayed at a lot of IHG properties (mainly HIE's) and this one is not at the top of my list. The parking lot was very small/tight. The rooms had a very musty smell to them. Their furniture was obviously second-rate. Like most hotels have additional plug-ins at the base of their lamps; these didn't.
Aside from that, their staff was not exactly efficient and neither were they professional. It took me about 10 minutes to check in and no one else was even in the lobby. One lady was on the phone with a guy who wanted to make a reservation and although the lady wasn't rude to me, she continued to just stay on the phone. A second lady walked in and was in no rush to help me check in. In fact, we hadda wait for the computer to be turned on. Yes, the computer was not turned on and it was in the middle of the day. Then the 1st lady got off the phone and helped her checked me in. There was checking slips of paper to make sure rooms were cleaned (this was after check-in time, mind you) and then there was conversation going on between the difference in responsibilities of one shift and the next between the two ladies. The 2nd lady had stains/winkles on her shirt and was not wearing her sash (as pointed out by the first lady). I just wanted to check-in and be done. I didn't need the extra side show. They weren't rude, but they weren't professional.
Later that night I noticed two hotel employees were smoking outside and didn't help a customer in the lobby until after it was pointed out to them. At least one of the individuals smoking was supposed to be working the front desk.
I think they could do better at training their employees and express the importance of appearance. They should also give a good clean down of the rooms to get rid of that musty smell.
October 21, 2013